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Rated 1 out of 5 stars

Deleted the app before they took more unjustified money from me. I was unable to end my £3 ride and suffered an extra £20 loss because it was not a designated parking area, however, many lime bikes we... See more

Rated 1 out of 5 stars

I deliver food in Krakow and decided to buy the 24 hour electric scooter pass. I've wasted hours looking for a scooter that is working. 2 scooters had broken brakes, all of them were either extremely... See more

Rated 1 out of 5 stars

Absolutely sick of finding Lime bikes in our tiny road of only 26 houses, in Kentish Town, London!!! Every morning we leave for the school run and have to avoid these monstrosities dumped in our road,... See more

Rated 1 out of 5 stars

Lime bike stopped working on the Anzac Bridge bike lane, bike “thought” it was in a ‘no go’ zone, inconceivably, also I had to take it out of the ‘no go’ zone to “end ride” - Lime were holding me ho... See more

Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Rental Service
  4. Bike Accessories Store

Information provided by various external sources

Dock free electric scooters, e-assist bikes and pedal bikes for your city or campus. Smart personal mobility for smart cities and universities. Join the Lime movement!


Contact info

  • S El Camino Real 2121, 94403, San Mateo, United States

  • li.me

1.2

Bad

TrustScore 1 out of 5

396 reviews

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1.2

All reviews

(396)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t waste your time!

Thought about taking a lime. Scanned it. Sat there and mapped out my ride, then decided not to use it and wanted to end my ride (I never moved the bike) then it would not let me end my ride without moving the bike to a different parking spot because it said that spot was too full. I had no choice but to leave the bike there anyway. I’ll charge back whatever they try to charge me

15 June 2024
Unprompted review
Rated 1 out of 5 stars

Fukcing scammers

Fukcing scammers. Stupid no go zones and all of a sudden you're stuck in the middle of nowhere. And then you must walk it to a designated (read sh!tty) parking spots, all while you're being charged. Save yourself, don't ruin your mood, time or money.

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Very inappropriate UI that forced to…

Very inappropriate UI that forced to subscribe to a plan just for a ride. I didn’t expect from Lime, especially when there are other competitors that do not trick you into purchase a plan just for a run. Better go with a competitor!

7 January 2024
Unprompted review
Rated 1 out of 5 stars

Don’t use in Krakow

Visited Krakow for the weekend.
First time using Lime scooters.
Tried to use two as a group the first time. One scooter wouldn’t work despite being fully charged and we couldn’t just end the ride as it then said the parking area was full. We then had to walk it to the next area and swap for a new one. We were offered 40% off our next ride but this never happened.
Second time using we tried to park them is over 5 different parking spots but all were full so ended up miles from where we wanted to be. Wouldn’t use again.

19 November 2023
Unprompted review
Rated 1 out of 5 stars

Sehr schlecht App

Sehr schlecht App. The gave me a fine of 20 euros three times until now.
I think people don’t use their app and they try to make money from fines.
One time was my mistake ,the next time I parked the roller how they suggested and guess what? They gave me again fine .
Never again Lime !

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Lime in Oslo is working with a company…

Lime in Oslo (Norway) and stockholm (sweden) is working with a company called Binny Mobility AS to Swap batteries and relocate theyr rides , Binny Mobility AS uses slaves at work ! Using illegal contractors that never open up a company neither a bank account except Revolut for money laundry, never pay tax and in many cases the workers don't get paid !!!
Portuguese and Brazilian workers they use payment by task something like 10 to 15 NOK per task police shold do something about it!

4 July 2023
Unprompted review
Rated 1 out of 5 stars

I am suing this company for trespassing…

I am suing this company for trespassing and harassment. An emplyee came on my property looking around everywhere and in my windows. I saw him on my cameras and went out and he started harrassing me about his damn scooter. I have never heard of this company before today and I don't know who the hell they think they are but what they did and I have recorded from my cameras is illegal.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

Almost got me killed

This limescooter program almost got me killed. I was getting surrounded by people trying to jump me and take my bag and I was frantically trying to log into my account that my grandma just purchased for me but instead of letting me ride away it started saying there was something shady with my account and as i tried over and over again to use my limescooter account it only repeated the same thing. My grandma is not shady. And neither is her account or credit cards so I should have been able to ride off like it says but for no reason it wouldn't let me due to some mistake with the limescooter ap. So I had to get off the scooter and ended up getting jumped and my things stolen. I believe if I hadn't spent so much time trying to log in and ride I would never had been attacked. I am furious with this limescooter ap. I feel like they owe me and my grandma an explanation and an apology. I worry about the same thing happening to one of these kids out here.

18 July 2023
Unprompted review
Rated 1 out of 5 stars

Temp hold of $17 for EVERY SINGLE RIDE

Lime started temp holds of $17 for my every single ride! Absolutely frustrating! I'd understand the first temp hold - to validate my payment method BUT for every next ride, a temp hold of $17 is a nightmare! The customer care service experience was not helpful either. Cant afford $17 hold everytime for a $2 -$5 ride. #NoMoreLime

17 July 2023
Unprompted review
Rated 1 out of 5 stars

Irresponsible company

Irresponsible company, they have not bothered to offer to pay for the damage that was caused to my car .all the photos were uploaded on their twitter page and they could see the extensive damage from those lime bicycles.
All the response I got was "sorry to hear about your experience " that does not pay for my repairs

28 April 2023
Unprompted review
Rated 1 out of 5 stars

Beware of these “blatant lime bike rip…

Beware of these “blatant lime bike rip off merchants” the number of times I’ve taken a bike only to find it’s faulty either it won’t accelerate or it squeaks because people ride on the back seat the company knows the bikes faulty but still rents it out because they’re cowboys & can get away with defrauding the public with the councils blessing

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Illegally charged me for a subscription I didnt agree to.

I went to use a scooter to get to work on a bamk holiday. All seemed fine it was 1.70. Afterwards i noticed a charge for 6.99 on my bank from.'lime subscription'. Theyd only gone and purchased without my permission a monthly subscription service. The same happened on my partners card. What a disgusting company this is.

29 May 2023
Unprompted review
Rated 1 out of 5 stars

Slime scooters or s lime scooters

If you like being ripped off beat up kicked in the teeth then I would suggest working for lime scooters as a juicer if you don't like these things I would not work for them you will definitely have problems with your pay they use something called hyperwell that to pay you out you'll have to enter your password it'll say it's not your password you have to reset it every single time then the lock out the count trying to get your driver's license they claim the part of PayPal but I don't believe that they really are customer support you can forget about they'll tell you just send an email every time the claim that if you send an email you will get paid two to three days then I'll send you one saying it'll be 3 to 10 days then it'll be 2 weeks and then they're just hoping you'll forget about it but you'll never see the money if they didn't pay you out then and they'll claim it's a manual payout of manual payout comes immediately I have received them in the past but very seldom will you ever get a real manual payout I'm at least in the whole about 2 to $3,000. So in the final part of the review I would suggest that you do not juice for lime or slime scooters sorry they're also taking data to improve AI for the AI world the company was originally a medical supply company changed in transportation doing all kind of experimental AI research through the scooters but if you do choose to ride them or use them good luck and to those green people out there green cannot exist people if you charge up that scooter to write an electrically you used coal burning power plants to charge the scooter wake up people if you use wind power then you increase the wind speed and somebody else's City whichever way that Tower is facing wake up anyway have a nice day and don't get slimed.

23 May 2023
Unprompted review
Rated 1 out of 5 stars

Do not use

So not use this scooters, then you search to find one all is well. But as soon as you active the scooter then only do you see the no go and park zones. They steel peoples money as you can’t plan your route before hand and then you can stop at you location. You need to ride until you get to some place not in the red zone. Meanwhile they are take your money second per second.
They don’t have a contact wat on their app either to complain.

8 May 2023
Unprompted review
Rated 1 out of 5 stars

Death traps

Death traps
Hired a Lime e-scooter in Melbourne . Did everything properly , helmet, rode on road, only me on scooter .
Was coming to the end of a street and slowed down , the road had beautiful old trees lining the road .
The was a minimal bump in the road from tree root , the scooter became uncontrollable and I fell breaking BOTH arms .
Every doctor , Orthopedic surgeon , nurse , policeman ( who attended the scene) ambulance driver, GP, physio .. expressed grave concern regarding scooters and said they’re seeing an massive increase in horrific injuries and deaths and all said the should be banned as they are a public safety hazard
The scooter design is dangerous , wheels are too small and the weight is overcompensated in the front end .
If the wheel size was adequate I would’ve just rode over this bump without a problem
Limes injury benefits are a joke and show a lack of care for those injured on their poorly designed death scooters
Lime wants to pay me $250 for two fractured arms . What a slap in the face !
It’s been 4 months and I’m still undergoing physio a, have a crooked right arm and issues with right wrist and fingers !
Lime DO NOT CARE ABOUT YOUR SAFETY, all they care about is money .
They’re not even under the road transport act ! They can’t be sued nor can you claim under the TAC, like every other vechile on Victorian roads ( why are these scooters exempt?)
People are being killed on these unsafe scooters .
And thousands Australia wide are being injured and no one cares !!
WE NEED TO BAN LIME SCOOTERS
The white circles in photo are were the police marked the bumps in the road
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30 December 2022
Unprompted review

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