LGL Cleaning Services Reviews 

38
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Review from a regular customer (professional single Dad) 5+ years now. Good comms and consistent staff make for an excellent service. Trudy and Grace stand out with particular attention to detail. Hi... See more

Rated 5 out of 5 stars

Have been an employee of LGL Cleaning Services for a number of years, great company to work for! Great team of colleagues who all work hard and help each other out and a fab boss in Claire. Always had... See more

Company replied

Rated 5 out of 5 stars

It’s my first experience as cleaner, and when I started that job I was scared that I might not like it. But today, I feel happy to be part of the LGL team. I have seen clients thanks us with tears in... See more

Company replied

Rated 5 out of 5 stars

I have just come home to an absolute dream!! I booked a deep clean for my house due to falling behind on housework and everything has been picked up from the floor/surfaces to be cleaned (not just... See more

Company replied

Company details

  1. Cleaners

Written by the company

LGL Cleaning Services is a professional cleaning company that provides a bespoke cleaning service to both domestic and commercial environments in Surrey and surrounding areas. Our experienced team of cleaners are dedicated to providing high-quality cleaning services tailored to your specific needs. From regular, one-off, to deep cleaning services, we provide a foundation to generate the package best equipped to fulfil your cleaning requirements and desires.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.6

All reviews

(38)

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Rated 5 out of 5 stars

Review from a regular customer…

Review from a regular customer (professional single Dad) 5+ years now. Good comms and consistent staff make for an excellent service. Trudy and Grace stand out with particular attention to detail. Highly recommended.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Full House Spring Clean

We had a full house Spring clean and we were so happy with the result. We have a five bedroom house and just left the cleaners to it. Came home to an absolutely beautiful deeply clean house. Skirting boards, furniture pulled out, everything. Thank you LGL staff. Amazing job. Would definitely use them again and recommend them.
Also, they are a very nice company to deal with. Very professional.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Working for LGL was one of the most…

Working for LGL was one of the most rewarding experiences of my career. From day one, their outstanding training provided me with all the tools and knowledge I needed to excel.
The supportive management team consistently went above and beyond to guide and encourage me, fostering an environment where employees feel valued and empowered. Their focus on building strong relationships with a huge number of returning clients speaks volumes about their excellence in the industry.
The skills and confidence I gained during my time at LGL have been invaluable in my career. I am now proud to manage a sales team of 23 employees within a top 50 law firm, and I credit this company's training and support for helping me develop the leadership and client-focused mindset required to succeed in this role.
I cannot recommend LGL enough to anyone considering a career in the cleaning industry. They are a shining example of what a outstanding company looks like.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

I have CDC Garage Doors every Friday

I have LGL cleaning our office at CDC Garage Doors every Friday, the staff are always on time and do a fantastic job, they always go above and beyond.

3 January 2025
Unprompted review
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Reply from LGL Cleaning Services

Thank you for your positive feedback! We appreciate your trust in us and look forward to continuing our work together each week.

Rated 5 out of 5 stars

I worked for claire

I worked for claire and she is so amazing never had a boss like her so supportive and understanding. She work so hard to make sure her staff give the customers a quality cl3an they pay for.

11 January 2024
Unprompted review
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Reply from LGL Cleaning Services

Hi Lou,

Thank you for taking the time to let us know. Only ever a call away! x

Rated 5 out of 5 stars

Amazing work

Worked here for about 2 years, Claire is a very nice friend like boss but still very professional too! The staff are very friendly and the work is amazing! They would always leave your house exactly how you wanted it! I would definitely recommend them to everyone!

8 January 2025
Unprompted review
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Reply from LGL Cleaning Services

Thank you so much! So lovely to hear from you, sending our love.

Rated 5 out of 5 stars

Working at LGL was a great experience

Working at LGL was a great experience, great people and amazing manager. Would highly recommend this company for cleaning or for a job! Flexible hours and good team work.

2 September 2024
Unprompted review
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Reply from LGL Cleaning Services

Thank you for your feedback! We hope you're doing well and wish you all the best.

Rated 5 out of 5 stars

Amazing company!

LGL is a great company to work for. The company and all of the staff are welcoming and friendly and all work as a team to do the best cleans possible.
LGL is an enjoyable place to work, is flexible for you and are always a call away if you ever need help.
I would highly recommend them!

3 September 2024
Unprompted review
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Reply from LGL Cleaning Services

Love this! Thank you for taking the time to share. We're so happy you feel like this - see you tomorrow!

Rated 5 out of 5 stars

5 star cleaning company!

If you are looking for a 5 star cleaning company this is the one for you! The girls always go above and beyond to make sure that my house is sparkling clean… Highly attentive always prompt and very thorough. Cant thank the team enough for each and every clean I have had. Being a mum with a young baby they honestly make my life a lot easier! Cant recommend enough. Thank you

20 December 2024
Unprompted review
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Reply from LGL Cleaning Services

Thank you for your kind review. We really appreciate you taking your time to reach out and share your experience, so happy we can make life a little easier.

Rated 5 out of 5 stars

Employee of LGL Cleaning Services

Have been an employee of LGL Cleaning Services for a number of years, great company to work for! Great team of colleagues who all work hard and help each other out and a fab boss in Claire. Always had a good working relationship with her and she's shown me great support when I've needed it.

8 January 2025
Unprompted review
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Reply from LGL Cleaning Services

Thank you for your kind words, so happy you feel like this only ever a call away.

Rated 5 out of 5 stars

Brilliant service

Brilliant service from start to finish. Girls arrived on time, was very friendly and went above and beyond to make sure my flat was spotless. Highly recommend. Will 100% use again

4 January 2025
Unprompted review
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Reply from LGL Cleaning Services

Hi Jamie,

Thank you for your feedback and look forward to hearing from you in the future.

Rated 5 out of 5 stars

LGL cleaning

Such an amazing company! Lovely staff and helpful management, I love working alongside side the staff and manger.
Very respectful and always there to help!!

6 January 2025
Unprompted review
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Reply from LGL Cleaning Services

Hi Chloe,

Thank you for your kind words always lovely to hear from a happy staff member. x

Rated 5 out of 5 stars

My first experience as cleaner

It’s my first experience as cleaner, and when I started that job I was scared that I might not like it. But today, I feel happy to be part of the LGL team. I have seen clients thanks us with tears in their eyes and express their gratitude. These moments made me realise how much of a difference we can sometimes make in someone else’s life. There are days where we are very busy, but the teams always know how to balance between accomplishment and joyful.working here is a place where hard work meets, joy, responsibility, respect and lessons learning. I am proud to be part of this group and for all the great experience it has given me.

8 January 2025
Unprompted review
LGL Cleaning Services logo

Reply from LGL Cleaning Services

Hi Alex,

Thank you for your feedback and hard work. We appreciate everything you do and keep it up.

Rated 5 out of 5 stars

Amazing job done

The girls did an amazing job, it was so nice to come home to a clean house, and all the extra bits they did, highly recommend, will definitely use them again.

3 January 2025
Unprompted review
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Reply from LGL Cleaning Services

Hi Danielle,

Thank you for your lovely review, we will pass this on to our cleaning team and look forward to providing our services to your home again.

Rated 5 out of 5 stars

Dream service!! 10/10

I have just come home to an absolute dream!!
I booked a deep clean for my house due to falling behind on housework and everything has been picked up from the floor/surfaces to be cleaned (not just worked around) and also tidied up for me
My bed was beautifully made and everywhere is spotless - I have never seen my carpet so cat fur free!
Very efficient and professional service (and very reasonably priced) - the text updates were much appreciated
I have no criticisms at all and will be having a monthly clean going forward :) many thanks to Cally and Jodie for the faultless service and Claire for all your expert help in creating the cleaning plan and organising xx

24 June 2024
Unprompted review
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Reply from LGL Cleaning Services

We're so happy we could make your home a dream come true. Thank you for choosing LGL, any other way we can help please don't hesitate to get in touch!

Rated 1 out of 5 stars

I am extremely disappointed.

I am extremely disappointed with the services provided by this company. Despite our repeated requests to cancel their services, we continue to be charged for visits that we have not requested. This ongoing issue has caused us significant frustration and inconvenience.

Moreover, the owner of the business has been extremely unprofessional and abusive in their communication with us. This kind of behavior is completely unacceptable and has only added to our dissatisfaction with this company.

We have clearly stated multiple times that we do not want any further visits to our property. Yet, our requests have been ignored, and the situation remains unresolved.

I would strongly advise anyone considering this company to look elsewhere for more reliable and respectful service providers. Our experience with this company has been nothing short of a nightmare

27 May 2024
Unprompted review
LGL Cleaning Services logo

Reply from LGL Cleaning Services

Thank you for your review and sorry you feel this way.

I do not believe at any point anyone was rude to you.

You contacted the owner of the company on there personal social media at 11.30pm at which point you was asked to make contact during working hours. Instead you persisted to contact them to the point they had to block you which is not something we would like to do.

You then cancelled the clean with no notice claiming you didn’t book a clean but you accepted a quote for a fortnightly clean and signed a contract based on a fortnightly clean. You then went on to insult my staff calling one disabled and incapable and cancelled your contract at which point you were informed there was a 30day notice period and any cancellations during the notice period would be chargeable. You still insisted on cancelling you cleans and also have refused to pay for the cleans that you have had.

I’m sorry you don’t feel like you have been treated fairly, however we have only followed company procedures that are bound by contract.

Rated 1 out of 5 stars

Unprofessional and Unsafe Service


Unprofessional and Unsafe Service. Please be careful and don't sign the contract.

I had an extremely negative experience with LGL Cleaning Services. Despite informing them multiple times that we no longer require their services, they continue to arrange appointments without our consent and send invoices for these unauthorised visits. The final straw was hearing disrespectful and unprofessional comments made about me, after Claire, the business owner, didn't end the call. This made me feel unsafe allowing their team into my home.

Their behavior has been consistently unprofessional and borderline bullying. They do not respect customer wishes and seem to prioritise their convenience over providing quality service. I strongly advise against using this company for any cleaning needs. Their lack of professionalism and respect is alarming.

14 May 2024
Unprompted review
LGL Cleaning Services logo

Reply from LGL Cleaning Services

Thank you for your review and sorry you feel this way.

I do not believe at any point anyone was rude to you.

You contacted the owner of the company on there personal social media at 11.30pm at which point you was asked to make contact during working hours. Instead you persisted to contact them to the point they had to block you which is not something we would like to do.

You then cancelled the clean with no notice claiming you didn’t book a clean but you accepted a quote for a fortnightly clean and signed a contract based on a fortnightly clean. You then went on to insult my staff calling one disabled and incapable and cancelled your contract at which point you were informed there was a 30day notice period and any cancellations during the notice period would be chargeable. You still insisted on cancelling you cleans and also have refused to pay for the cleans that you have had.

I’m sorry you don’t feel like you have been treated fairly, however we have only followed company procedures that are bound by contract.

Rated 5 out of 5 stars

I have had my 1st clean with LGL…

I have had my 1st clean with LGL cleaning today!
The clean was fabulous!. I can't tell you how impressed I am with how professional not only the cleaners are but the whole service from start to finish, so thank you so much LGL.
The cleaners were so polite and friendly and I felt total trust in them which is a real change from my last cleaners.
I would highly recommend this 5 stars company .

15 November 2023
Unprompted review
LGL Cleaning Services logo

Reply from LGL Cleaning Services

Thank you for your recommendation. We're so happy you had a great service and look forward to accommodating you in the future.

Rated 5 out of 5 stars

Top 10 cleaning

The cleaning has been on point. I love coming in from work when they have been it’s like Christmas.
I have OCD and the ladies are extremely accommodating.
If I have an issue or need to change the day, I get a response immediately.
Very organised and the clean is amazing.

10 November 2023
Unprompted review
LGL Cleaning Services logo

Reply from LGL Cleaning Services

Thank you, we greatly appreciate your positive feedback and look forward to continuing to provide you with a top-notch and accommodating experience.

Rated 5 out of 5 stars

Highly recommend!

LGL are exceptionally easy to deal with, and do a wonderful job each time. They are easy to contact, responsive, and the cleaning has been excellent.

8 November 2023
Unprompted review
LGL Cleaning Services logo

Reply from LGL Cleaning Services

Thank you! We're delighted to be providing exceptional service every time.

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