Lexus Reviews 576

I’ve been looking to change my car and one of those on my shortlist was a Lexus RX. Visited Lexus Glasgow to look at the vehicle and find out some specific information. Salesman promised to get back to me with the information and arrange a test drive. He never followed up my enquiry. As the vehicle did meet my requirements, I decided to try again and spoke with a saleswoman and arranged a test drive. On the day of the test drive, I unexpectedly finished work early and phoned them to see if I could attend earlier than planned. The receptionist said she would try and get someone to assist me. When I attended, however, I was told no one could assist me. So I left. No offer of hospitality, no effort to ask me to wait for a short time, while they got someone to help me and since then no contact to follow up and arrange a test drive.

So, all the claims that Lexus make about quality and customer service are just words. If this is the experience before someone buys a car, I can only imagine it would get worse after a purchase. Needless to say, I won’t be buying a Lexus.

Lexus Hatfield , applied for a test drive , apparently I need to decide which model I want to buy before I test drive so I need their advice first ??? bizarre I thought a test drive was to decide which model to purchase, apparently my money isn’t of value here very condescending !!!

My car went in for its third service at WOLVERHAMPTON Lexus despite the last two services not being entirely satisfactory. (More fool me). I had pre arranged them to look at a warranty issue regarding the boot not opening. After the service they tried to charge me £1200 to have the repair done. After a phone call they agreed it was a mistake on their part and would be done as per the warranty. This was a month ago and they have since come up with two other separate excuses why it’s now not covered. They also tried to charge me nearly £600 for two repairs that didn’t need doing.

It’s a shame but when your dealership is trying to scam you in the same way as many small local garages, you had may as well save A LOT of money and take your chances with the smaller garages. If you must use Lexus, don’t use Wolverhampton.

Just picked up my new car, a Lexus RZ, the service was great, Matt was super friendly and helpful, spent plenty of time making sure we were all set up, very much appreciated!

(Listers) LEXUS BRISTOL. Asked about the cost of replacing the rear bumber to my IS300H. The part was £369, correct. However they quoted £375 to fit it (2.5 hours) and an astonishing £900 (6 hours) to paint it! Total bill inc VAT £2000. I asked Lexus Cheltenham what they would charge: the total quote was £1068.

Six month old Lexus LBX has developed strange technical problems. Lexus left me stranded in Málaga miles from home with no courtesy car. Shocking service from dealer and national assistance. I would NOT recommend Lexus.

I purchased my first ever Lexus. A 2022 plate Lexus RX450hl from Glasgow Lexus in December 2023 for 42k and in February 2024 got a call saying service is due at £650. After arguing I’d only bought the car 2 months ago it was oh sorry your service is not due till March. Anyway had to book in for April and pay £650 because I was told my warranty would be affected if I didn’t get car serviced at manufacture interval. What absolute nonsense the car should’ve been serviced before it was sold. Absolutely disgusting from a Lexus garage

Having been in hospital for 2 weeks and now recovering (a month) my RX350h battery was dead and I could not get into the car, (I tried & tried with the key). I called Lexus Hull for the Lexus Assist Tel no and whilst on the telephone asked to speak to the Service Department. Within 20/30 minutes Chloe arrived opened the car (To my embarrassment) within seconds!
She got the car started and it is still running to charge up the battery. I would like to sincerely thank the Serivce Deptartment of Lexus Hull and especially Chloe. All in the finest of Lexus tradition. Again sincere thanks

Richard Randle

I have recently purchased a CT200 from Lexus Cardiff and was very happy with the service from Alex he was informative and helpful from start to finish. I would thoroughly recommend him and all the staff, they were helpful and courteous at all times. Thank you so much and looking forward to driving my newly acquired car!

I am now on to my 4th. Lexus and have always been delighted with the service department at Lexus Newcastle. The Service Manager, Kevin Dand always goes above and beyond to make sure that everything is to my satisfaction before handing my car back and his advice is first rate.

Back in october i had been looking at the Lexus NX went on forums for opinions etc, lexus got in touch and offered to book me a test drive with the local dealership. within 30min i had a call back and book a test drive from to moment we arrived at Lexus preston (lancs) we were greeted & treated like friends, nothng was to much and all our queires were answered no matter how trivial they may have sounded,

I recieved my NX on 7th March delivered to my door, we found a small dint on drivers door ( don’t think anyone in particular to blame as it could of happened anytime from factory to delivery and as it had been raining it was hard to spot with a shiny new car and rain dropplets all over. got intouch with lexus preston not a problem bring it in and we with sort it true to their own word dropped car off and had it back within the hour, all sorted and car got a vacumed as well, i cant fault the service ant treament i got and have no problem in recommending lexus preston as a dealership to get your LEXUS model from in the future.

Our experience with Lexus Edinburgh has been frustrating, arduous, and ultimately disappointing.

What went right? When you’re physically in the dealership, the staff are attentive and professional, making a good impression in person.

What went wrong? Communication was a constant struggle. Simply getting hold of someone required multiple calls and emails, often with no response. Booking a test drive took several attempts, including an in-person visit, just to confirm we were actually scheduled. The test drive itself was smooth, and we loved the vehicle.

Placing the order was relatively straightforward, but from that point on, updates were non-existent. Despite being told the car might be available, we received no proactive communication. Again, we had to chase for information—multiple calls, emails, and even another visit to the dealership (a 50-mile trip for us). Each time, we were reassured that they’d “get right on it”—but nothing changed.

Eventually, we decided to cancel the order via a direct and detailed email. Weeks later, we have still received no response at all.

This experience has left us deeply disappointed and taking our business elsewhere. Given this level of service, it’s no surprise that Lexus vehicles are a rare sight on the road.

Bought a 2 year old UX 250h about a year ago. The idea was to find a car and a brand for life. The plan was to replace it with a fancier version in a years time (right about now). Instead, here I am, locked in an arms race with thieves.

6 months ago a FIRST thieft attempt was made. The thieves used the famous CANBUS vulnerability (which Lexus DIDN'T mention) to get into the car but didn't have a cutter for a mechanical wheel lock.

Lexus Sidcup said I'd have to wait for 1 month to get the molding and wiring fixed. After a (very) angry conversation they did it all within a week, also doing £500 worth of repairs + a tracker.

2 days ago I woke up only to find my UX 250h gone. SECOND attempt. In 2 hours the police returned the car thanks to the tracker's radio directional signal (not GPS - that was jammed). CANBUS vulnerability strikes back! damaged molding, wiring. The thieves also knew about the tracker somehow but couldn't find it. Interior and exterior damage, probably wiring.

Lexus can only fix things in a months time...

In the meantime. 2 theft attempts in 6 months. Will probably have to deal with security by adding more hardware.

Lexus Financial Customer Support channels are incredibly frustrating. If you want to get into the ecosystem (i.e. buy a car on finance) they will be all ears with multiple agents and emails flowing your way.

However, if you want to exit the ecosystem due to any reason, they will dismiss you at the showroom and you can't reach the customer support channels, email, chat or phone.

Email - Its been 14 days since I sent the email, and no response as yet, not so much an acknowledgement.
Phone - the wait times are over 45 mins, and only during working hours. How can any reasonable working professional find more than an hour on a working day. Do you actually expect someone to take a day off to call you? Plus the IVRS says you can manage your finances online, but where, the portal doesn't have any such option.

Finally - Chat says there is no agent available.

I purchased a used Lexus RX450 from Preston Lexus and I'm pleased to say the experience was excellent.
Klaudia, met me and my wife displaying both a professional yet friendly manner, which made the purchase so easy.
We look forward to our Lexus ownership.

Ordered a car end of 2024. Not the best service and they didn't even know stock correctly. Always pushed for 5 stars when it should be customer decision. Didn't know about EV chargers and offers etc. Ordered an EV charger and then the headache got real.
Hive start the communication then it goes to British Gas. They discriminate and when called out, they cancel your order. I have filed a complaint with BG but not had any acknowledgement etc. They said Lexus only do a wall box which is incorrect unless Lexus is breaking advertising laws. I sent them the lexus link. Then British Gas came back and said they only do wall boxes. Then why do Lexus/Hive use them. I have given Lexus head office the chance to sort it out. My brother in law uses Lexus for his company etc hence why I went to Lexus.
I have a pedestal, an EV shut off switch.
**Be careful as British Gas have said they will add extra costs to the invoice if they are not happy with any bonding.** My bonding is like new. I wasn't getting ripped off.
I can't add the link but I have provided the proof that Lexus offers both wall or pedestal.
lexus.co.uk
electric-cars
installing-a-home-charger
Mounting: Wall or Pedestal.
Here is what BG said:
Thank you for explaining the reasons for the post however British Gas do not offer a post installation so I will email Lexus and advise that given your only option is to install onto the post we are not in a position to continue with your installation.
UPDATE
After approximately 3 months my car's battery had to be replaced. This is a 74 plate car and not a used vehicle.

Jim the driver who picked up my car was very helpful on time and very communicative would highly recommend

I sold my car in exchange two years ago, but they still keep sending me notifications that the MOT for my old car is due... Seems like they have some issues with their system! 😉

I’m very sad to state this, but I had my Lexus serviced at Snows, Exeter in September 2022. And I found there level of customer service inexcusably racist. With the exclusion of the lady’s and gents on the reception desk - they were lovely. But the chaps I had the misfortune to interface with, of whom were carrying out the service, and the service mgr and Lexus engineers, were insufferable in therir mannerisms towards me as a customer of colour. To make matters even worse they messed up my vehicle after spending 1000’s in service bills. They left me with a steering wheel that was extremely off centre, misaligned wheels making the car veer constantly to the left, and a suspension system that felt as though I was driving a wallowing canoe. Please do not trust these engineers at Snows. They do not treat you cordially. To give you another example of how Snows engineers view people of colour with arrogance and disdain, I was waiting patiently to pull into a customer car parking bay, but couldn’t as a Snows rep was busy squatting in front of my car speaking to another customer. Instead of allowing me to pass him and park, he carried on with his convo for a good 5mins or so, until eventually I had to exit my vehicle, and politely indicate to him that I’d like to park. These people are not representative of what people in Exeter are like! I’ve studied in Exeter, and have fond memories of the predominantly Caucasian inhabitants in this picturesque City. So my advice would be to proceed with caution when considering servicing your car at Snows, if you are blessed with melonated skin tone.

Had a fantastic experience with Phil and the team at Preston over the last 4 years.
I had a company car from 2020 -2024 and visited the service centre numerous times. Nothing was ever too much trouble and I would be given updates regularly regarding the progress of the service.
I often would wait with the vehicle and do some work and they often gave me an office to work on with plenty of tea or coffee too. Great professional service from them all.