LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
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Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
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I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
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Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from LEX Reception
Wow!! We are blushing!! Thank you for this awesome review and for trusting us to handle your intake. Excited to be in partnership for a lifetime!
Manni was great
Manni was great. No pressure, answered all my questions and made me feel confident that I would have a partner.
29 April 2025
Reply from LEX Reception
We are so happy to hear. Manuelita is awesome and will be sure to celebrate her. Thank you for taking the time to leave a review!
Lex is always ready to help!
Lex is always ready to help and issues are resolved instantly over the phone.
22 April 2025
Reply from LEX Reception
Yay! We are happy to provide you with that quick support, and thank you for giving us the opportunity to work for you.
Our current issues and questions were…
Our current issues and questions were resolved, and Akanksha did a good job of reassuring me that with continued feedback and adjustments/customizations, the service can meet our needs. Our company is new to using a call answering service as our primary receptionist, so it's hard to know what to ask or customize if we don't know what we don't know. We feel better now in knowing that if an issue arises, there's likely a solution. The only solution I was hoping for and didn't get was the option to transfer callers into our voicemail system if they prefer to leave a message themselves. Hopefully the company brings back a way to do this.
18 April 2025
Reply from LEX Reception
Thank you for sharing your experience and thoughtful feedback. We’re glad Akanksha was able to provide clarity and reassurance as you navigate this new setup. It’s great to hear you feel more confident in the process moving forward.
We actually can do this for you. We can add the option in our scripting. I am so sorry this was missed, and will have a team member reach out to you right away so we can get that accomplished.
We truly appreciate your time and are excited to be working with you!
The team at Lex are amazing to work with
14 April 2025
Reply from LEX Reception
We are so happy to hear this and love that we get to work with you!! Thank you for leaving us a review.
Great work!
Great work!
Patrick is very knowledgeable and helpful. He is easy to work with and if he doesn't know the answer to a question he helps find it or connect me with someone who does. Great service.
11 April 2025
Unprompted review
Reply from LEX Reception
We’re glad to hear you felt supported every step of the way. Patrick’s dedication to finding solutions and making things easy is exactly what we hope to deliver in every interaction. Thanks for sharing your experience and making the time to leave us a review.
Manni was great in taking the time to…
Manni was great in taking the time to learn the needs of my law firm and to patiently answer my questions. I had my IT person with me, and Manni was able to answer the technical questions, too! Great experience!
8 April 2025
Reply from LEX Reception
Thank you for your kind words! We're so pleased to hear that your experience was thorough and collaborative. Taking the time to understand your needs and ensure everyone’s questions are answered is exactly what we aim for. We're glad Manni could support both you and your IT team!
Happy Customer
Overall, I've had a great experience. Most recently, Subhojit responded to my inquiry promptly and thoroughly. Thank you to the entire Lex team for your outstanding work!
4 April 2025
Reply from LEX Reception
Thank you for being so awesome to work with. We truly appreciate your review and the opportunity to be in a partnership with you. Excited for the years to come and available 24/7 to support you!
They upped our client satisfaction!
Subhojit Bhowmick and Crystal at Lex Reception are amazing. They are two more great team members at LEX Reception, which has been taking care of our firm for three years. They have helped our client service ratings significantly and have always been responsive. Highly recommend!
3 April 2025
Reply from LEX Reception
We’re so grateful for your continued partnership over the past three years. It’s wonderful to hear that Subhojit and Crystal have made a meaningful impact and contributed to your client service success. Your trust and recommendation mean a lot to us!
We look forward to a lifelong partnership. Thank you for trusting us to serve you.
Reply from LEX Reception
Fantastic!! We are thrilled to hear this. Thank you for your review.
Excellent service!
Subhojit Bhowmick at Lex Reception was very helpful and quick to solve my issue.
He even stayed on the phone with me until he was sure my issue was taken care of.
Excellent service!
2 April 2025
Reply from LEX Reception
Thank you for sharing your experience! We're happy to hear you felt supported and well taken care of. Going the extra mile is something we truly value, and it’s great to know that came through in your interaction.
Reply from LEX Reception
Yay! We are so happy to hear this. The review is much appreciated!
A great service
A great service. During setup, Patrick walked me through the entire process with ease and answered each question in detail. He also perfectly structured the answering process and engineered immediate results for my firm. I would highly recommend working with Lex and Patrick!
24 March 2025
Unprompted review
Reply from LEX Reception
We’re so glad your onboarding experience went smoothly and that you felt confident every step of the way. It's always our goal to create a setup that feels clear, customized, and impactful from the start. We can't wait to see you retaining more clients and giving back time for you to do what matters most. We appreciate your recommendation and look forward to supporting your firm’s continued success!
Reply from LEX Reception
This is amazing to hear! We are grateful for your review!
Great and Quick experience
Nimisha Majumder was wonderful to work with. She was quick and efficient. She helped me resolve my issues and assisted me with further questions on things. I really appreciated all her help!
14 March 2025
Reply from LEX Reception
Thank you for taking the time to share your experience. We're so glad to hear that you felt supported throughout your interaction. Providing helpful, timely service is what we strive for, and it’s great to know Nimisha made a positive impression. We’ll be sure to share your kind words with her!
Reply from LEX Reception
We really appreciate this! Thank you so much for your review!
Reply from LEX Reception
Thank you for your review. We are so happy to hear about your experience.
Subhojit Bhowmick was very…
Subhojit Bhowmick was very knowledgeable and helpful, and solved my problems and went the extra mile to make sure I was comfortable navigating the portal.
12 March 2025
Reply from LEX Reception
Thank you for your review! We will be sure to celebrate him!! We love that you are enjoying our portal/web app!
Subhojit Bhowmick is awesome!
Subhojit Bhowmick helped me quickly and pleasantly. We had my issue addressed in under 5 minutes, and he made me laugh!
11 March 2025
Reply from LEX Reception
Thank you for your review. We are happy to hear that, and a small laugh can for sure change your day. Thanks for making us smile!!
Highly Recommend
We have been using LEX Reception for our firm, and the experience has been nothing short of excellent.
Their team is professional, courteous, and incredibly efficient in handling our calls. They ensure that every client is greeted warmly and that messages are relayed promptly and accurately.
Their 24/7 availability has been a game-changer for us, allowing us to provide top-tier service to our clients even outside regular business hours. The level of professionalism and attention to detail they bring to every interaction reflects positively on our firm, and we couldn’t be happier with their service.
If you're looking for a reliable and high-quality answering service, we highly recommend LEX Reception. You'll pay more than other services, but you'll have a great experience.
They truly go above and beyond!
5 March 2025
Unprompted review
Reply from LEX Reception
Wow!! Thank you so much for your thoughtful review. We're truly grateful for your trust in our team and for allowing us to support your firm. It means a great deal to know our work is making a positive impact on your client experience. Hopefully, you are getting a bunch of time back in your week. We’re proud to be part of your extended team and look forward to continuing to deliver the level of service your clients deserve. Thank you for your life long partnership!
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