NZXT Reviews 32

Produkt (Kraken X53 AIO) looked nice and worked 4 years.
Now their seem to be problems with it (liquid temp low, cooling bad, rpm and case airflow good).
First friendly support and shared all infos, screenshots etc.

When it should come to an replacement i sent product code, serial number and the bill (from amazon) and they said "can't validate proof of purchase - tickets closed bye".
As i said they have all infos, pictures, screenshots and the bill from biggest seller (amazon)

How can be extra so blind and leave me with the defect expensive hardware like that.
Now i change the brand and can't recommend them!

Gabe was the bad support agent (ticket 2292691)

My PC arrived in perfect condition. FPS and temperatures are stable for now. Will see how it will work in some time.

even tho the customer sevice is slow i got an answer to my couestion in 2 days👍

Horrible Customer Service. No responses after 2 days, no updates on order. Thankfully cancelled before they sent. Said it'd ship in 5 days its, been 7 business days with no ship date in sight. AVOID

Had a new $2400 PC for about just over a year and then it broke on me. I sent the computer in for repairs and a month later it came back to me. The email stated the computer was stress tested and put through quality control to ensure there were no further issues. Basically that was a lie and this computer is still having the exact same issue. Hard to believe it was ever truly tested at all. Disgusting.

PC arrived with a non-responsive graphics card. Just terrible! HDMI and all display ports won’t give a signal to any monitor or smart tv. Took it to micro center for a quick diagnostic and found that the 4070ti isn’t work at all! Sending back for a refund. First impression is everything.

Horrific Customer Service! My AIO pump developed a problem and after finding out the pump had a 6 year warranty, I contacted support to get this fix.

I am now at week 6 in a process that has been 1 email at a time, with between 6 and 11 days between response, I lost 3 weeks because they didn't read one of my responses asking for a video of the problem.

I was passed to the European support team 3 weeks ago and still haven't heard anything despite 3 separate emails, 1 per week since, asking for an update.

I've never had a worse experience trying to get a warranty honoured in my life, NZXT clearly do not care, they even stopped responding to people here on Trustpilot to sort issues.

Bought a PC 12/16/22, finally asked for refund on 2/28/23. Sent it in twice for repair. First time it was the RAM they said. Second time it was VGA error and they said it was the GPI and replaced it. Both times they said it was tested and working. After second repair it the same error. They said GPU often gets damaged during shipping. REALLY?!?!? A $1000 GPU often gets damaged. Maybe ship it separately instead of in the CPU. Always had to wait on hold for hours. Three trips with a 50 box to UPS. They never want to talk and always chat with you. WORST CUSTOMER EXPERIENCE IVE HAD IN 40 years of life. Never once did they offer to comp anything during all this hassle to the customer. Stay away from this company.

12/30/23
I received my pc a few days ago. Worked fine for a day.
Now I can't play or single game without getting black screen PC crashes. Also, I've been having screen artifacts every now and then.
I've updated drivers, and reinstalled games. Adjusted XMP settings, and about a million other things. I shouldn't have to do all this for a brand-new PC with parts that far exceed the requirements for a majority of games.

For reference, I got the creator plus PC that has an i9 12900k and a GeForce RTX 3080 GPU.
I should be able to easily get over 120fps with good quality without worrying about games shutting down 2 minutes into startup or in the middle of a game.

I've contacted customer support but they are slow and have yet to get a response. I hope they can solve the problem or send me a replacement PC that actually works in a timely manner.

2 support requests:
Ticket number for both: 1574206

Edit:
They have reached out and are having me send in my PC for evaluation and repair.

Update: 1/11/23 I’ve sent my pc back and have yet to receive it. I’ve tried emailing to get a status update and they have not responded.

It seems the only way to get a response from NZXT is to post here. Even then there’s no guarantee anything will be done.

I’ve also been sent a bill for my first payment on the PC even though I haven’t been able to use it since I purchased it.

Zero stars. Ordered "prebuilt" pc, to receive a pc with a ram not properly installed. Was told to ship back instead of 3rd party repair... So it would take even longer to use and be out shipping. Poor customer service!

Talked with customer service for 2 months back and forth trying to figure out why their $2000 PC I purchased wasn't working anymore, just to be told to take my PC to a third party to get it repaired. Just so happened to break 1 month after my warranty expired. 2k for a pc that doesnt even last 2 years, barely used on top of that maybe twice a week. insane.

Support is horrible..6 days and no answer..now weekend is comming and I'll have to wait even more. I have problem with nzxt aio..if it's not solved soon..I'll never buy anything from nzxt again... NZXT Support Request Received: Pump making weird noise 1503178
Edit: after contacting live chat support, they asked me informations about my adress and proof of purchase..it's been 1 week since I sent them all info and still no answer..such a joke of a company, never gonna buy anything from them again.

I live in Canada nZXT I bought Crater pro PCI was shocked on the price that they haveIt's almost too good to be trueThey have the best customer service I call them because UPS wanting to rob my package package and say they tapped to deliver divert when they never did I ended up ordering a second monitor And they ended up shipping it with another shipper other shipper even though they never did that before and I thank them for changing their shipper for me I understand what UPS did is not on Nzxt at least they made it right with their customer and smtheir customer and switch their shipper when they sent out a second monitor and I appreciate that I've been looking at a lot of computers from a lot of different places and act NZXT has the best prices prices out of every shop If they keep their s*** up they're still For P c's in custom builds I hope these guys are still doing well when I need another PC

I have had the worst customer service experience after ordering a PCU that cost thousands of dollars and worked for one day after arriving. I contacted customer support and non of the solutions offered helped fix the problem. On their last email, they apologized for the inconvenience and offered no additional help.

Absolutely the worst customer service I have had. Took me a month for them to honor the warranty for a cpu cooler. The emails never get answered until 2 or 3 days later and it's a one step at a time process. This is for something they claim to put first is a joke. I have never had anyone in customer service email one email at a time and not respond for 1 to 2 days later. Just avoid them b/c they don't care and are obviously not up to the task of helping customers in a timely manner. Don't waste your time like they will waste yours.

Superb customer support and service from NZXT Australia! My prebuilt arrived in one piece with very careful packaging. With troubleshooting any issues on the PC, the support agent was informative, patient and highly charismatic. 10/10 would recommend!

I placed 7 orders with NZXT and couldn't get them to take my money. I have well over enough funds to pay them but they wanted me to go through Affirm which runs a credit check to assure I would be granted the order. I updated my billing address (because I recently moved) to match my shipping address. I entered the info triple checking it 5 times and even placed an order while on the phone with my bank. Each time the order would come back confirmed, I'd get an order number and an email saying they were working on it, just to tell me 15 minutes later it was cancelled.

No one at the customer service desk could give me a straight answer other than their fraud protection/payments processing company was flagging me. And none of them could give me what they were flagging.

They told me that they'll even check my location of where I placed the order from to match my wifi router and not to do it over my cell phone data. They told me not to do it on a work computer because my VPN might get it flagged.

I went through it step by step with a customer service representative and my bank rep and they kept cancelling my order after I got confirmation emails.

I finally said I'll try affirm even though I didn't want to do a payment plan and I have the money outright and affirm wouldn't approve me...

In the end, this company is a mess and looking at these reviews tells me I made the right decision purchasing from another company.

Did I spend a little more? Yes. But I have peace of mind it's covered under a 1 year manufacturer warranty and a 3 year accidental warranty. Furthermore it's set to be here before NZXT could deliver it.

If you're looking for a PC and looking at reviews, trust these bad reviews. Absolute nightmare fuel to deal with. Go through Best Buy, Meta or Artesian for a little bit more money and a lot more security.

I'll never recommend NZXT.

I recieved a Core i5-11400f instead of the 10400f on my NZXT starter pro. The graphics card came with some issues that didn't let it install drivers. two weeks later after the RMA, it arrives dented. The customer support was fast, but it wasn't the best experience when first buying a pc.

I recently got my PC and everything is working as it should. The PC is well assembled and the specified FPS are even surpassed.

A great service, i would recommend.

I do not recommend this company.

For starters, the product was built faster then scheduled. But I paid for fast shipping, and they ended up sending it slow shipping anyways. Overnight became a week by freight.

I opened a support ticket on this issue, took about 3 weeks to respond, they refunded my fee. So, that's a positive.

When the computer came, the audio drivers were not working at all. Tried everything, reinstalled from motherboard, gpu, clean installed windows, updated windows, etc.. Searched everywhere to try and find this solution, did nothing.

I opened an additional support ticket, telling them about all the steps I have exhausted, which took an additional 3 weeks to get a response. They sent me a link to the first Tom's Hardware link. I had tried this so I told them once again. Additional 3 weeks, they sent me another link to the mobo drivers. Again, something I tried. They ultimately said, 'contact the audio drivers company' and closed my tickets.

I was finally able to get sound to come out of one location, so I do now have audio. However, the mic does not work, is not even detected at all. Everyone involved, Realteck (audio), ASRock (Mobo) and Microsoft Support pointed me back to the builders, NZXT, who sent me to all of them one at a time. So, I never resolved this issue and gave up.

Additionally, their customer support is quite poor. Takes a very long time, and then they give you copy paste responses from the top google searches, which in the 3 week period you waited, you'd have done yourself.

One last point, they seemed to have removed my order history from their website, so I am unable to leave a review directly. But they kept all the closed support tickets. Which is very odd.

Furthermore, upon review of their builds, some of the products in my pc are not even listed anymore, and weren't the next day. For instance my specific mobo, was delisted the next day. Which is also odd to me.

TLDR: My pc works, mostly. If you buy from them, you're on your own. Their customer support is extremely slow and extremely unhelpful.

Update: I forgot to include price. This cost me $5,000, top of the line. They didn't seem to care much that I went all out.

NZXT H710
NZXT Kraken X731
ASROCK Z490 TAICHI1
PNY GeForce RTX™ 3090 XLR8 Gaming Revel Epic-X 24G1
Intel Core i9-10900K 10-Core 3.7GHz1
NZXT USB Expansion1
Cablemod 6+2 PIN Basic Cable Extension Kit - Black Red1
XPG Core Reactor 850W Gold1
Team T-FORCE XTREEM ARGB 4000MHz - 2 X 16 GB1
Windows 10 Pro - Pro Edition1
Standard Service1
Samsung 970 EVO Plus - 2.0 TB2
Seagate Barracuda 8TB - 8.0 TB1