LESTRANGE Reviews 

I visited the shop at King's Cross for the first time recently. Found an excellent quality, simple, plain black t-shirt that I was looking out for, and then also found a great pair of trousers. I was delighted to find that shortening trousers was included in the price too. Very happy with both products and I will visit again!

I recently purchased a pair of trousers from L’Estrange in Covent Garden and couldn’t be happier. The quality is excellent—stylish, comfortable, and clearly built to last. The staff were incredibly friendly and helpful, making the whole experience a pleasure. Highly recommend!

The 360's are supremely comfortable and can be smart or casual. Great for work, travel and downtime.

Good quality items, but terrible customer service and aftercare. They have no telephone or chat feature, just email which takes a day to reply. They incorrectly charged me, I tried to contact them, however each time I email they ask for different details. I am now on my 20th email and have still not recieved my refund and am £200+ out of pokcet for items I did not keep. Do not buy from this company

Great service in store, incredibly comfy trousers and free alterations

Really nice shopping experience and really well fitted shirt. Love the material and the colour.

I originally posted a snotty review of this company due to a delivery issue and apparently being abandoned by LESTRANGE to sort it out myself with Royal Mail.

UPDATE: Following my review whether prompted by the review or coincidentally, L'Estrange upped their game, contacted Royal Mail and got the package returned to them and a refund was processed immediately so I take back most of my comment which was written in a state of some frustration.
I think it also goes to their credit that Tom personally wrote to me and that goes a long way to showing good customer awareness and service.
I said I'd never return but I probably will as the products looks enticing....

Things to like:
1) Great fit & comfort
2) Perfect for travel and long work days.
3) Nice design.

Things to dislike:
1) Poor construction - a tailor would laugh at the build quality - especially the stitching around the hem, and around the back pocket - both have come away and actually ripped (back pocket) after two washes.

If you have the money (£130) to burn on disposable trousers, fill your boots. They're comfortable, and look nice on, but the jar of olives in my fridge have lasted longer.

Great quality clothes, simple but classy. Buy less, but buy quality

Love buying LEstrange for my husband. Quality and fit are great. Not sure why there are bad reviews re: customer service, only experienced good after years of being a customer.

I ordered two pairs of trousers in 2020. Elegant though casual at the same time. Perfect fit. They're still as good as new. They don't seem to age. Great purchase

Terrible customer service support from Karen, who at times seemed to be deliberately making the issue more difficult than it needed to be. I had to continually chase her for updates and provide answers to questions that had already been covered in the email thread. The ordeal lasted over a month.

The only reason this review isn’t one star is thanks to the excellent customer service I received in-person at the Earlham Street shop. They were friendly, understanding and resolved the matter immediately.

I really wanted to like this brand — they’ve nailed the Instagram marketing — but unfortunately, it’s a case of style over substance.

The customer service has been shockingly poor. I’ve waited days for replies, and their refund portal has been down with no alternative offered. It’s been over a week and I’m still waiting on a update about when the issue will be resolved.

The trousers were also a let down. The 24s look nice and slick on the website, but I found the fit below the knee to sit really badly. Also, I got 2 pairs in the exact same fit and 1, the navy, was a relatively relaxed fit while the other, the green, was much tighter on the leg.

All in all, a frustrating experience from start to (still not finished), and I’ve no idea when — or if — I’ll see my money back.

Update: Refund was processed. Updating review to 2/5 as one of the owners, Tom, went out of his way to rectify the situation—albeit after it was eventually resolved.

Bought a jacket priced £149, later found out i was charged £189

Sent an email to support, no response

Subsequent follow up by Customer Support sorted it all out.

Also a follow up email from one of the Co-founders to check all had been sorted.

Can't fault that and the Jacket is lovely.

Hardly ever leave reviews, but I ordered 2 pairs of the heavyweight 24 trouser in store, after wearing for a day it was clear they were too small. The Covent Garden store swapped the worn pair and the unworn pair no issues- and gave me some great advice on fit and style. The trousers are great, look great and comfy, but also superb customer service.
Will buy again.

Ordered an item on sale, didn’t receive a confirmation and then told I couldn’t re order at the sale price.

Customer service just reeks of arrogance. Just feels like one of those Insta brands that talk a big game on sustainability and customer service but the only thing that’s premium here is the price.

Avoid.

Bought the 24 trouser heavy weight size large. The product is fine, but I found that after the first wash (done as per instructions), it shrank. Had I known would have sized up.

Dreadful quality… do not fall for the marketing. I have had these trousers for a few months. First the pockets had holes in them, I fixed them but they continue to break in different places. Now, finally, the backside has split. How embarrassing as you can tell. I’m not sure how they have made these but they are the worst quality trousers I have ever had, and probably the most expensive at £100. DO NOT BUY.

I had a somewhat disappointing experience in store but I was grateful that the store manager took my feedback seriously and offered to resolve my concerns in a very satisfactory way.

It is obvious that LESTRANGE's products are of a high quality — just make sure you get the right fit.

I have several, trousers, shirts and polos from Lestrange.
All are great. Love it