Le Silla Reviews 9

I buy expencive shoes. Its not
possible to wear them, because bad quality.
About my problems Le Silla customer service is not reacting.
Ones I send back to le silla, but get back the same bad quality.
After that they are just ignore my emails about they shoes.
Le Silla want to have the money, but not take care about customer, if they have issue with they shoes. I hear from my freins that ghey have similar problems.

I've bought a lot from Le Silla and have always found their products to be of great quality.

Also, their customer support team is helpful and responsive - unlike some other companies in the same business.

Le Silla is also rare in that they seem to value their customers more than some of their competitors, with loyalty codes providing nice discounts on the site and even free gifts being sent out every so often to their most loyal customers.

Good job, guys!

Ordered boots in December. They would be delivered to me in January (tailored). They are stuck at Italian customs and Lesilla is doing nothing to retrieve them. Unacceptable for £700 shoes. I expected a better customer service.

We bought a pair of shoes from LeSilla for my wife about a year ago. They arrived promptly, great packaging and great product. After about six months it seemed my wife had blemished some of the leather on the heel. Small damage and no fault to LeSilla. I contacted them out of curiosity to see if they had a workshop that could repair the shoes.

They asked for a picture, and confirmed they could in fact fix them as they offered repairs up to 2 YEARS after purchase. I was blown away. I shipped them to LeSilla in Italy and from the date of receipt they had returned them to us within 5 business days completely repaired.

I've never seen such customer service. Absolutely fantastic!

1. Beautiful products
2. Great customer service. Fast reply.
3. Fast delivery.