Help To Buy Reviews 278

I paid the amount in the redemption statement on 31 July 2023. They have still not removed the charge on our property at Land Registry and I am about to lose my mortgage offer. This is going to leave me £100s a month out of pocket and ruin me financially!

60mins on hold every time. All the staff just say "they will escalate" and nothing happens. Multiple promises of callbacks that never happen. Complaint raised and no outcome.

I am going to be severely financially impacted and nothing is progressing. All they have to do is submit the DS1 to Land Registry. A simple process that they refuse to do after taking £140,000 from me.

If I could give 0 stars these would get it!
I entered my Help To Buy redemption request on the 17th July and myself or my solicitors are yet to hear from them on the 24th August. Been on hold with them and apparently for reasons out of there control they have to cut you off after an hour!
Lenvi will be receiving an email from me everyday from now until i hear back from them!

Would be 0 stars if possible. Our mortgage offer has now ran out because of the lack of moment and zero communication from this terrible company. We have now paid THOUSANDS in additional mortgage fees and will have to begin the whole process again. And again, have to use this company for a deed of postponement, even though we paid target for it originally. if you take over from a company you should take on their current correspondence and ensure no customer is left to feel helpless! not looking forward to the next steps. Two complaints made. Zero correspondence.

Terrible company. Hopefully government take the help to buy contract away from these money grabbing morons.

Member of staff RHODRI CHURCHES deserves a 5 star review. He alone sorted every single one of my problems from end to end and could not have been more helpful. This member of staff deserves the highest praise and I hope he gets it.

Overall however, zero emails answered, hence why I had to call as I am on a tight timeline.

If Rhodri hadn’t have been as exceptional as he was, this would have been 0. Give this man a raise, he personally deserves 5.

Same issue as everyone else, after nearly three months no communication and no cooperation until..........I got my local MP involved! Within a week I had a response and all documentation, it may help that my MP is the Justice Secretary so he has some good contacts. His advice to all is use your MP, the more that they get involved the more this will help sort things out.

Spoke to Heythem this evening after trying to get hold of the help to buy people all day and he was such a lovely guy and very helpful,thank you so much Heythem

John Davies is by far the most helpful person I have ever had the pleasure of dealing with at Help To Buy - he goes over and above to maintain his high customer service standards - John Davies deserves to be recognised for his work - he really is an example to be followed.

This 5 Star review is purely for the service that Aaron Munn gave me during the Help To Buy Redemption process. I waited on hold for about 3 hours in total, and was losing faith in getting things sorted, until I spoke to Aaron. He was quick to respond to enquiries, and acted very professionally in all correspondence. Without Aaron, this process would have been very stressful and he is a credit to the company.

I rang them today at just before 5pm , they answered the phone after 11 mins and sorted the authority to complete for me. Very helpful so do have faith maybe call earlier or later in day when quieter and remember to be kind to people on the other end! They are doing their best of a bad situation

I have just completed the sale of my property that I purchased through help to buy back in 2015, i was unsure of how to proceed with paying off the loan so I called the number on the help to buy website

A chap named Aaron answered my call and assisted me with my queries, I had read a few of these reviews and was worried that it was going to take some time to get this done, however, the chap I spoke with provided me with his email address so that I did not have any delays and I was able to complete on time, He is an asset to your business and was extremely professional throughout,
Thank you for all your help.

I’ll be honest, I started my redemption process whist still with Target and the service there was abysmal! Ok there’s issues, as with any new start up, but we all know Lenvi would have inherited the fair share of issues when target transferred the customer base to them! I managed to get through eventually after many long hours queuing and my case was dealt with promptly and efficiently! Thank you Lenvi, down be downbeat by the negative reviews!

The worst nightmare possible as customer experience. They do not reply to emails. They do not answer phones. Do they exist ?

I feel desperate, I am about to lose a mortgage offer which will cost me thousands. It is so unfair that Lenvi can get away with murder like this.

Their standard fake, recorded, meaningless replies:

- "We are very sorry for the incovenience caused..."
- "We are working hard to solve the problem..."

Take the whole experience to a new level of pain.

LENVI ARE USELESS!
My ex partner is buying me out of the property and Lenvi are holding everything up. Both solicitors have called, emailed and now even I am sat on their phone lines "waiting" to talk to someone.

Lenvi need to sort this out, I am paying a mortgage for a property I do not live in and spending beyond my means to do so!!!

Absolutely awful company. I’m buying a flat off of a seller who used help to buy but we can’t proceed as he cannot get his redemption statement: this is the ONLY thing stopping us from exchanging.
I’m going to be homeless in 3 weeks as the lease is up on my rental.
What should have been a quick (ish) process as no chain is taking months. The stress and anxiety this is causing.

Absolutely tragic in every sense of the word, this company should be ashamed of themselves.
We are due to complete on a house sale and onward purchase and these jokers are literally holding the whole transaction up, all we need is their redemption statement, do you want your money back or not? Why is it this difficult?!
Several emails gone unanswered, and can't get through to them on the phone. Myself and solicitors have spent numerous hours chasing these people up, to no avail.
I've approached our local MP who is forwarding our complaint on to the MP for housing, levelling up etc. Will see if that gets us anywhere at all, but I won't hold my breath!

Lenvi is clearly incapable of doing the work they have signed up for. It's beyond a joke that people are being put through this. Looking through the reviews below, it makes me laugh as Lenvi are providing multiple emails to send in complaints to within their replies. It looks like they struggling to even manage that! I have been waiting since Mid June for a response, but have received nothing at all in return.

We’re about to lose the house we’ve waited for MONTHS for!

Our solicitors have contacted this company numerous times to obtain consent for a change in details as the help to buy property is listed incorrectly with land registry. ALL WE NEED IS A CONSENT EMAIL REPLY.

This is the only thing stopping our house purchase and it’s taken so long the sellers are going to re list. LENVI please help us before you leave a pregnant woman without a house!

This company needs closing down and reporting immediately!

Ive paid my fees for the help to buy transactions- but they haven’t done anything about it! This is technically THEFT!!

Absolutely terrible! I’m
Shocked that in 2023 we find ourselves having to deal with such sub standard companies, playing with peoples lives and causing huge financial losses and stress. Disgusting the government and Lenvi should be held responsible and ordered to pay compensation