Horrible experience with this company. Good not received Constant denial of my consumer rights Once I was legally price correct then failed to respond for several messages and weeks. Taking legal... See more
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Can't fault this company. Easy to order, good price based on the anticipated delivery time which they delivered on completely. A few places were slightly cheaper but their reviews were not good. S... See more
I ordered lenses for the first time from Lentiamo and was concerned when they didn't turn up. Their customer service team did some digging for me and it turns out I'd entered my work address but my ho... See more
Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that they provided me. Meanwhile the order never arrived... See more
Company details
Written by the company
Lentiamo is the leading online optician when it comes to high-quality eyewear, fair prices and an optimal shopping experience.
Contact info
United Kingdom
- info@lentiamo.co.uk
- lentiamo.co.uk
3.8
Great
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent Service!
I have had a very good experience with Lentiamo. I can honestly recommend them and I will continue using them.
Fast delivery and very good communication with the customer care team. Thank you.
11 January 2017
Unprompted review
Love it!
I found this website the best and cheapest for contact lenses! love their bonuses and even the Costumers Services is great! I recommend
15 July 2016
Unprompted review
Nice company
I really like their customer service. Also the delivery was fast. They had a good offer with eye drops
9 February 2016
Unprompted review
Great service and excellent experience
I have ordered with Lentiamo many times. I like the website's simplicity and fast delivery of the products. I told me I get the good within 5 days and I got them in 2. No way, I buy anywhere else.
20 January 2016
Unprompted review
Fast delivery and amazing CC
Easy communication and fast delivery. That is all I want.
18 January 2016
Unprompted review
Worst experience ever
I wish I can rate this as zero or minus five stars but I do not have that option. I did not receive my delivery 14 days after I placed my order on 21 December 2015. It has been only later that I found that the address was wrong. So I got in touch with the customer representative, which has been one of the worst. The head of the customer team initially agreed to replace my order on 4 Jan after I signed a written affidavit assuring that I had not receive the delivery, per his request. I told him that I was on my last pair and one of them was uncomfortable in my eyes. I also told him that I was expect the delivery before the New Year. The next day he said he changed his mind and what he said yesterday, about replacing my order so I can get my purchase as soon as possible did not count because he spotted that I submitted a review for a website complaining about the slow delivery. This was before I found the address was wrong. In the telephone call on 5 January, the head of the customer care accused me of a liar and said I was mean to post the review. Because of that, he would not post me the replacement until he gets the return from Royal mail. I was desperate to receive my order as one of them has been a bit worn out but he refused. I have never been humiliated by a customer representative in the past and this is the first time, really an eye-opening experience. If I am allowed to my opinion, this person is highly unprofessional and should not be allowed to be a member of the customer service in such a big company. For whatever reason, it has been my understanding that customers should be treated with a minimum level of decency and respect. This is indeed appalling, not only the delivery, but most importantly, the customer care team dealing with my concerns.
My last email from this person was that I did not deserve any respect because of my poor review of his company. And I wonder if I have the right to freedom of speech! I urge the company to retrieve our telephone conversation and start an investigation. Got no attention so far. If any of the customers who are reading this piece has any suggestion on how can I protect my legal rights as a customer and combat verbal violence. Please leave a message here. Thank you for that in advance.
5 January 2016
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