Lensrentals.com Reviews 30

Absolutely horrible!

I've seen mostly good reviews about this company, and they have some really competitive pricing. However, if you're a first-time buyer, forget it!

They wait 30 minutes after an order is placed, then ask you for the most random information, like a website. Then they come back an hour later and say my information is fake, and they want a $4,000 deposit!!!

I mean, at that point, you may as well just buy the camera outright, brand new! Also, if you're renting a camera, it's obvious you won't have the money to pay that deposit. What a scam this company is. I definitely will not be working with them.

Feel like I got robbed from them. Advertised a very good condition cfast 2.0 memory card. It came delivered and was in terrible worn condition. I don’t want to even stick it in my camera. I’m absolutely pissed save your self mental energy this company IS TERRIBLE. I’m in deep regret now because I just purchased a used camera from them a few days prior now I’m afraid something is wrong with it because of how terrible there quality control is.

I purchased a used piece of equipment for recording(Cloudlifter Z). Product came very well packaged and worked excellent!
Also customer service was great! Very friendly, and patient. I needed to fix my address after package was shipped(my fault). They made sure to reach out to UPS in a timely manner, and kept me updated throughout.

Lensrentals always provides unmatched customer service. Their team is uber-efficient, kind and committed, and knowledgeable in all assets. I’ve used them since High School, will always use them, and will always recommend them to everyone. They’re truly unmatched.

Hi, here in 2026 trying to do 1st time business with this company by renting and giving them a shot, but unfortunately they declined my request. 1 camera, apparently there fake verification process couldn't verify me. Then when I called to verify, they still couldn't verify me with submitted information. What a joke.

Excellent support. I have rented and purchased equipment from Lens Rental and everything was in better shape than listed. Their phone support and email support are amazing. Fast response for emails and someone always answers the phone.

I rented a gimbal, it didn’t have the cord I needed to connect the accessories to my camera (no problem I bought one of my own). However they ended up charging me $20 for some cable they said was in the kit that I didn’t send back which is absolute nonsense because I meticulously kept track of everything that was in that case for that specific reason, that I didn’t want to get charged for something. Go with another rental company!

I’ve had solid experiences with Lensrentals in the past, but this latest one was a letdown.

I ordered a flash with a one-day buffer before my shoot—still arrived late. Frustrating, but I decided to keep the flash and went through their “keeper” purchase process. Got the quote, paid it, tossed the return box, and moved on.

Weeks later, I get an email saying I’m being charged $75 for not returning the generic hard case (Pelican-style). That case was never mentioned as part of the keeper quote. No warning, no heads-up—just a surprise charge.

I reached out and offered to return the case if they sent me a box. Instead, I got a response from Kelsey in customer service citing the rental contract and threatening additional charges. I said I’d be contacting my credit card company to dispute the charge. Thankfully, another rep stepped in and agreed to remove the fee while waiting for the case return.

Bottom line: if you’re buying gear through their keeper program, be warned—the case isn’t included, and they won’t tell you upfront. It’s a hidden charge that feels like a trap. If you’re just renting, this won’t affect you. But if you plan to buy, make sure you clarify what’s actually yours.

Disappointed to see this kind of shady practice from a company I used to trust. Do better, Lensrentals.

They are so invasive -- they demand an explanation for your address (did you move recently, is this where you're working), information about unrelated work and business accounts, all of your social media, everything. It's like they're an invasive data broker not a rental company. There are better alternatives out there.

They ask for your work information, where you work and your title, work phone number etc. Isn't ID sufficient and you want to contact our workplace for a personal rental? They ask for social media and other info as well. It's getting a little personal and uncomfortable, especially I received several calls after filling out their online forms and entered card information--everything should be settled at that point. The fact that they called so many times is annoy.

As a professional wedding photographer, I've used LensRentals as my main source to rent lenses and cameras on a regular basis. I've never once had a negative experience with them—on the contrary, they've always been extremely efficient, the equipment has always been delivered in terrific conditions, and on occasions in which I had to make any changes to an order, their customer service has always been perhaps the most prompt and friendly I have ever communicated with. I can't recommend this company and their services enough!

I’ve used Lensrentals multiple times and it’s always an easy experience. Their equipment is always in great condition, but what truly sets them apart is their customer support.

My package is currently lost in transit a day before an important photoshoot. I have been STRESSING OUT all day and their team immediately stepped in and offered to ship a replacement overnight so I wouldn't miss the shoot. Jose and Jay were incredibly helpful and kind! It’s rare to find a company that cares this much to keep their customers happy!!

I can’t recommend them enough. This type of support is exactly why I’ll keep coming back!! Thank you so much again. Really appreciate it.

I've rented multiple time from this company and I have never had any issues with them. The equipment is in working order, customer service is always easy to reach and mailing has never been an issue at all. I plan on using them especially if I want to try out a piece of gear that I am not sure if I want or need. I just rented the Sony 300mm F 2.8 G lens and man I just wanted to use it not want to go out and buy one now. I wish I had the money for one of them because I would.

They overcharge for items and don't offer good customer service. They will pretend like they do though

I have made several contacts to them for a quote on a camera /lens rental. Besides endless phone waiting time, and uninformed associates who do nothing but chat about nonsense, I finally got Letitia who would not answer my equipment questions, and wanted to chat in a "woke" manner and did not understand that the reason for my call was business, not to chat aimlessly, and, that I needed info to make a plan about a possible rental. When she took the call after a long hold time, and I asked about a camera body, she then complained that I did this. What? Isn't that why I was calling? She refused to give me a manager, continued to argue and make rude and off base comments and hung up on me. In calling back, to hopefully get a better contact, I got a continued runaround. Not sure what their issue is but they were able to discuss business in the past, unlike the current contact events. If they cannot discuss info in a business like manner, I would think that renting from them would be unwise.

Do not pay extra for the insurance they try to sell you. If your item is lost, stolen, or damaged. Lens rentals will not honor the insurance you paid for. They will immediately charge your card for the full cost of the item.

I’ve rented from this company 10x now and can’t recommend them enough. They have a seamless process through FedEx and unparalleled customer service. They even were able to mail my rental lens to Shutters on the Beach when it was clear it wouldn’t make it to Michigan in time. They are super flexible, friendly, and always have everything in stock. This is the only place to go!

I rented some portable microphones for a conference I was going to. However, when leaving the conference, I misplaced a bag and lost their item as well as my camera and other things. I reached out to them to let them know that I had lost the item and they told me that if I didn’t continue paying for the rental, they would send it to collections. I asked if I could just pay for it in some sort of payment plan as the item is expensive and I cannot afford to pay for it out right or I would have just purchased my own. They then began to threaten to call the police and report a theft when I clearly stated to them that I lost the item. They then told me to pay them more than double of what the item was worth for them to replace a brand new item. Which I understand business so if they wanted to upcharge that was fine again, I asked if I can make the payment and some type of arrangement over the next couple of weeks and they declined. For weeks has been a constant back-and-forth with them continuously, threatening to make a police report against me when they could have already taken several payments to clear this matter. The customer service has been horrible with consistent threats and no resolution when I have offered several options to pay for the item. If I intended to steal their item I wouldn’t be offering to pay for it. They also told me to go get a personal loan to pay for the item and was upset that I declined doing so they refuse to take payments and keep threatening me with the police.

My $ 100 PLC got stuck on a $15 protective UV filter. I called to ask how much to just pay for the protective filter so I can keep using my PLC. They told me, oh don't worry about it we have the tools to separate them, and we will return your PLC . So upon Lenrentals advice I returned it... again, NOT what I was originally asking for them to do. Lenrentals idea... so I get and "good news" email. So glad I didn't have to pay for your gear that I basically asked to buy so my filter was still mine. Give me a break!

Hey,

The good news is that there was no damage to our gear once they got that filter off, so no repairs cost here!

Unfortunately, it does not look like the repairs team was able to remove that filter in good enough condition to send back.

Please let me know if you have any questions.

Once you submit the order, they will ask the following questions.

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1. Current employment information (employer, job title, and perhaps a work phone number)
2. Official work or school email address (Don’t worry! We’ll only email you there once to confirm your order.)
3. Links to your personal or business websites (If it's photo/video-related, great! If not, that's fine too!)
4. Links to any social media pages where you might share photo/video (Instagram, YouTube, Facebook, Vimeo, etc.)
5. Our address verification was unable to link you to the SHIPPING address provided. Would you provide a brief explanation for that address? (e.g. moved recently, business address, shoot location, etc.)
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Not sure why they need this information for the rental. It is more likely a personal data collecting agency with gear rental project as a side job.