Lensmart Reviews 

11,054
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,773 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including comfortable, lightweight, and stylish frames with accurate prescriptions. Many appreciate the wide variety of designs available, making it easy to find suitable options. The customer service is consistently highlighted as fantastic, with responsive, friendly, and helpful staff who efficiently resolve issues and accommodate order changes. However, some customers also noted issues with product durability, such as frames breaking or parts becoming loose. A few people experienced defective lenses or incorrect prescriptions that were difficult to resolve. Additionally, some reviewers were not happy with customer service, citing unhelpful responses, refusal to take responsibility for issues, or significant delays and lost packages during delivery.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality, style,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the amazing quality, easy... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy and smooth ordering process, and... See more

Service

Users describe positive interactions with service, highlighting prompt, helpful, and responsive support that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over all I had a really smooth experience with lensmart. I was happy when my glasses arrived and they matched exactly what was shown online, since it was my first time ordering from them I wasn’t sure... See more

Company replied

Rated 5 out of 5 stars

Lensmart exceeded my expectations in every way. I purchased three pairs of prescription glasses, and each one fits perfectly and matches my prescription accurately. The quality of the frames and lens... See more

Company replied

Rated 5 out of 5 stars

Their customer service is fantastic. About an hour after placing my order, I realized I’d ordered the wrong color frame. I promptly sent an email explaining my dilemma. Within hours they replied and... See more

Company replied

Rated 5 out of 5 stars

I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(11,054)

4,248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

I love everything about the glasses, the quality is very good and it’s also affordable, I really recommend it!!

10 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

I love that I can get affordable…

I love that I can get affordable eyewear and still look stylish ! Thanks so much Lensmart. Definitely going to recommend you to everyone I know!

12 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

I love my lensmart glasses

I love my lensmart glasses. I had two screws missing and they replaced the glasses immediately. I have tried other places online but nothing like the quality of lensmart. The customer service was excellent. The price is excellent

11 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 1 out of 5 stars

Refund only if I send glasses to USA

Wrong prescription even though I sent a clear photo.
In order to get a refund I need to pay to send them to USA!
Awful service. Would not recommend

11 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience with Lensmart. The glasses are beautiful, the prices are excellent, and the customer service exceeded my expectations. They were friendly, responsive and genuinely cared about my satisfaction. Thanks to their help, I now have lenses that are incredibly thin and lightweight. I will definitely order from Lensmart again. Highly recommended!

11 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Customer service was really great

Customer service was really great. I had used an old prescription and they were really accommodating and helped me change my order with the correct prescription. I truly appreciated their help and was not like other companies who would have said "I'm sorry, there's nothing we can do about it". It was my mistake and yet, they were very patient with me and made things right. Can't wait for my pair of glasses to arrive!

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Affordable & Great Quality

I love my Brok Glasses! They are affordable and I've only had them for on day and already got a compliment from them! I would absolutely recommend buy these.

10 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Excellent Quality

Once i opened the glasses case , i could feel by the weight of the glasses that they were great quality. It doesn’t feel cheap , it doesn’t look cheap either. Absolutely great quality !

10 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Excellent Service

I recently placed another order with Lensmart, which is probably my fifth order to date, and I would like to express my sincere satisfaction with their service.

There was an issue with the eye test I submitted, but the communication throughout the process was outstanding. The team kept me informed every step of the way and provided consistent feedback until the matter was resolved. Their professionalism and commitment to customer service were truly impressive.

From placing the order to receiving delivery, my experience with Lensmart has always been excellent. The ordering process is simple, delivery is reliable, and the customer support is exceptional.

I will continue to buy from Lensmart and highly recommend them to anyone looking for quality eyewear and outstanding servic.

Lensmart Supporter from South Africa

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

My New Favorite Glasses!

I have been loving my new pairs of glasses from Lensmart. They fit very well and the frames are very cute. I really like how they have my prescription and are perfect for my everyday routine.

26 June 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Yay new glasses home

Omg I am beyond thrilled to have my new glasses! I use progressives and super happy with the quality as well as the quality for progressives!!! I’ve been in a hunt and finally found my new glasses home!!! 10/10 baby

6 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

The glasses are beautiful

The glasses are beautiful, and really good quality. Everything is better then i expected.

10 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

I am in love with the glasses

I am in love with the glasses, i have 2 and both are very nice cool and comfortable..❤️✨

10 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Top customer service!

I bought a fab pair of prescription sunglasses a few months ago, they were perfect! The prescription was spot on and they were delivered in good time. Really happy with them. Unfortunately the frame split, I was so disappointed as I really liked them so I contacted Lensmart via Messenger.They genuinely couldn’t have been more helpful! They responded quickly and professionally and within a day they offered to replace them for me. What makes a company stand out for me is customer service and they have definitely done that. Would I use them again? 100% yes! Any worries I had about using an online glasses service have been allayed. Great glasses and great customer service.

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Outstanding Customer Service

I would like to highlight Lensmart’s outstanding customer service. I ordered four pairs of glasses to be shipped directly to Costa Rica. Unfortunately, due to an issue with the local postal service, the package could not be delivered and I never received my order.

I contacted Lensmart’s customer support team, and from the very beginning they were kind, responsive, and professional. They replied promptly to my messages, carefully confirmed all the necessary information, and, without any hassle, arranged to send a replacement order.

I am still waiting for the new glasses to arrive, but their customer service has already exceeded my expectations. It is very reassuring to buy from a company that truly stands behind its customers when unexpected issues arise.

I highly recommend Lensmart for their excellent customer service, professionalism, and commitment to customer satisfaction.

1 June 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

I love the fit of the frames and the…

I love the fit of the frames and the frame color ! Also customer service was great prescription was also easy to send in

7 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Lensmart 5 star review

From the initial order Lensmart have been excellent in their responses and communication. Even after I had to make changes to my order, Lensmart were quick to respond and very helpful.
I look forward to receiving my order as I am sure Lensmart will continue their high standards upto the point of delivery

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Customer service is great!

Customer service was great! I had a problem with my order which was my falut- I chose wrong type of lenses for my glasses. I wrote to lensmart support, they answered ASAP and help me with solving my probem. Moreover, I mentioned that I forgot to use promo code, they offered to use it additionaly and after I recieve my order, they will give my saved money back to my bank account. I am satisfied☺️

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Rated 5 out of 5 stars

Customer service is very good.

Customer service is very good.
Very helpful.
Glasses are good.
Recommended.

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Rated 5 out of 5 stars

Your glasses is amazing

Your glasses is amazing , orders don’t ake
Long , I like the style and the quality 🥰

9 July 2026
Unprompted review
Lensmart logo

Reply from Lensmart

Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart!

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