The representative who worked with me was very patient with me. During the process, I had tons of questions, and he was patient over a three day span and explained everything.And i'm actually happy w... See more
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Very professional, kept me well informed of processes and was very strict with document signage via digital means. The (live) person/s were friendly, answered all questions and kept me informed via e... See more
The process was quick and easy. Everything was explained throughly and simplified to your understanding. There are no hidden fees and nothing is forced upon you if you're not in agreement with terms.... See more
Company replied
As a business owner, partnering with LendingUSA has been a game‑changer for my dog training company. I’m now able to offer my clients simple, stress‑free financing options that make professional train... See more
Company details
Information provided by various external sources
LendingUSA exists to provide smart financing solutions at the important moments in life. The money people need when and where they need it.
Contact info
15303 Ventura Blvd., Suite 850, 91403, Sherman Oaks, United States
- 1-800-994-6177
- customerservice@lendingusa.com
- lendingusa.com
4.5
Excellent
816 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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It has been great
It has been great, very helpful and they explain everything to you. I would recommend.
5 May 2023
Unprompted review
Reply from LendingUSA
Hi, Jen. Thanks for your review. Glad to hear you had a great experience.
Great customer service
Great customer service. Thank you for assisting me.
3 May 2023
Unprompted review
Reply from LendingUSA
Thanks for the stellar review, Kel.
Very helpful
I was very pleased with how quickly they were able to assist me and I like that I am assigned to one person to handle my loan and any questions that I might have.
26 April 2023
Unprompted review
Reply from LendingUSA
Hi, Sarah. Thanks for your review. Glad to hear you had a great experience.
I’ve had a very good experience at…
I’ve had a very good experience at Lending USA. They’ve been professional, courteous, knowledgeable and seems to care about their clients. Thank you!
21 April 2023
Unprompted review
Reply from LendingUSA
Hi, Lashon. Thanks for your review. Glad to hear you had a great experience.
Reply from LendingUSA
Hi, Thanks for your review. Glad to hear you had a great experience.
Loan Consolidation
Explained the process in making sure I understood everything. Very cordiual and helpful in answering my questions and concerns. I would recommend Lending USA for your financial needs.
30 March 2023
Unprompted review
Reply from LendingUSA
Hi, Janet. Thanks so much for taking time out of your day to leave us a review.
Amazing Company and Super Helpful!
I am writing this review as someone who got a loan to finish my Alleviate Debt Solution program and Fresh Start Lending (a division of Lending USA) has been extraordinarily helpful to me and the process was speedy and very specific... Jonathan Choi was very helpful and explained everything clearly.
30 March 2023
Unprompted review
Reply from LendingUSA
Thanks for the stellar review, Michael.
My experience was quick
My experience was quick, easy and beneficial. I would recommend it to anyone with credit difficulties.
29 March 2023
Unprompted review
Reply from LendingUSA
Hi, Beebs9368. Thanks for your review. Glad to hear you had a great experience.
Highly Recommend!!
Completing the loan process was excellent and quick. My processor, Alex Ordonez was very knowledgeable and explained every detail in simple terms. He answered all of my questions and gave me some great advice.
28 March 2023
Unprompted review
Reply from LendingUSA
Thank you so much for your kind words, Cedric. We really appreciate you taking the time out to share your experience with us.
Cheers,
LendingUSA
Customer Service representative very…
Customer Service representative very professional and knowledgeable
21 March 2023
Unprompted review
Reply from LendingUSA
Hi, Evelyn. Thanks so much for taking the time to write us a review.
Terrible customer service
Terrible customer service. I was double charged for the month of March of 2023 within two days. I only authorized one payment and not two. They said they would not stop the payments and would refund me that would take one month to do so because of them and taking an extra $449.39 out of my account. I am not able to pay my rent thinks, lending USA for screwing me over.
27 March 2023
Unprompted review
Reply from LendingUSA
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out.
Cheers,
LendingUSA
The process was quick and easy
The process was quick and easy. Everything was explained throughly and simplified to your understanding. There are no hidden fees and nothing is forced upon you if you're not in agreement with terms. You are given options within your financial ability when paying back loan. Customer service was friendly and knowledgeable. They spoke clearly and made follow up calls to make sure I understood terms.
16 March 2023
Unprompted review
Reply from LendingUSA
Thank you so much for your kind words, Angelica. We really appreciate you taking the time out to share your experience with us.
Cheers,
LendingUSA
Everything it’s been a nightmare 😡 I…
Everything it’s been a nightmare 😡 I agreed to a 5 year loan and got a 4 year loan instead and you can’t pick your day for auto pay I think if you use auto pay you should definitely get to pick your day then when they took the first payment they had the wrong amount and the very next day they sent me a email to collect a debt for $1.09 omg 😳 when I got the loan you had a 10 day grace period and they were hounding me for $1.09 and it was THEIR MISTAKE you got to be kidding me very very very dissatisfied from the beginning and it got worse if they had 0 stars I would have picked that
16 March 2023
Unprompted review
Reply from LendingUSA
Thank you for providing your feedback and letting us know about this issue, Max Wright. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out.
Cheers,
LendingUSA
Customer service experiance
Customer service was excellent and professional. answered all my questions that i had. Was a great experiance.
28 February 2023
Unprompted review
Reply from LendingUSA
Thank you for your feedback! We are glad to hear that our customer service team was able to provide you with a great experience. We appreciate you taking the time to let us know how we are doing. We are always striving to provide the best service possible, so it's great to hear that we were able to meet your needs. Thank you for your support!
Excellent experience!!
This service was fast and an easy process. Everyone was very courteous and easy to work with.
22 February 2023
Unprompted review
Reply from LendingUSA
Thank you for your kind words regarding our service. We are delighted to hear that our fast and easy process and the courteousness of our team made your experience a positive one. We strive to provide the best service possible, and your feedback helps us to continue to improve. Thank you again for your review!
Customer Service representative was Kelly…
Customer Service representative was very courteous and friendly. The process was very streamlined, efficient and easy. Thank You for the great work!!
22 February 2023
Unprompted review
Reply from LendingUSA
Thank you so much for your kind words. We strive to provide the best customer service and experience possible, and we're glad that you had a positive one. We really appreciate your feedback and look forward to continuing to serve you!
Great experience
20 February 2023
Unprompted review
Reply from LendingUSA
Thank you for your kind words! We strive to provide a great experience to all of our customers and are so glad that we were able to do so for you. We appreciate your feedback and look forward to seeing you again soon!
They sell the loan like it's a bad used…
They sell the loan like it's a bad used car... Slick talking salesman... That goes so fast and sugar coat over the high interest rates and service charges... Big mistakebbbbbb doing business with lending USA
3 February 2023
Unprompted review
Reply from LendingUSA
Thank you for bringing your experience to our attention. We are sorry to hear that you feel our sales process was not adequately transparent. We take pride in providing our customers with all the information required to make an informed decision about their loan. We understand that our customers' trust is paramount, and we take all feedback seriously. We have reviewed your complaint, and we would like to reassure you that all rates and fees are detailed in the loan agreement. If you have any further questions or concerns, please contact our customer service team at (800) 994-6177 or customerservice@servicingusa.com so we can help resolve your issue. Thank you again for your feedback.
So far a relatively easy process
So far a relatively easy process. Money in my account in a reasonable amount of time. I need to contact them to make my auto pay a few days earlier. I will let you know how that goes.
20 February 2023
Unprompted review
Reply from LendingUSA
Thank you for taking the time to share your experience with us. We are glad to hear that the process was easy and that you received your money in a timely manner. We value customer feedback and we want to ensure that all of our customers have a positive experience. If you have any further questions or concerns regarding changing your auto pay date, please do not hesitate to reach out to us at (800) 994-6177 or customerservice@servicingusa.com
Courteous service
Courteous service. Excellent process. Very trustworthy!
20 February 2023
Unprompted review
Reply from LendingUSA
Thank you for your kind words. We strive to provide courteous service, an excellent process, and trustworthy service to all of our customers. We are delighted that you have had a positive experience with us and we hope to be of service to you again in the future.
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