Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I had dealings with were absolutely marvellous. They were all calm, professional and knowledgeable. Their language was accessible and easy to understand without being patronising. They const... See more
Company replied
A very efficient and helpful service..Jonathan Mason endevoured to obtain "loss of earnings" from a third party. His efforts, despite a reluctance from the other insurers, ensured i was paid the monie... See more
Company replied
Prompt attention given to our claim. Cienna took her time to go through the process and paperwork with me and clearly wanted to provide a good service. She was easy to understand and this made the who... See more
Company replied
Company details
About Lemonaid Motor Legal Ltd
Written by the company
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Written by the company
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Contact info
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, United Kingdom
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company to deal with. Dealt with Alex Parrish. He was brilliant . Very helpful indeed. Got everything sorted for me.
17 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Gareth,
We are pleased to hear Alex looked after you and your claim with the 5* Service you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Anthony,
We are thrilled to hear the team provided with you with a swift and professional service whilst managing your claim!
Thank you, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Terry,
We understand how daunting the claims process can feel, especially at an already difficult time, so we are thrilled to hear the team were polite and gentle whilst taking the details of your claim.
Lemonaid Motor Legal Ltd.
Great communication
15 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Marcin,
Thank you for taking the time to share your experience with us!
We are thrilled to hear the team's great communication made your claims journey that little bit easier!
Lemonaid Motor Legal Ltd.
Avoid the company
In my experience, they took my car and put it into storage without properly explaining the consequences. It felt like this was done to run up daily storage charges and bill more to the insurance company. I felt completely ignored and uncared for as a customer. Once the car was in storage, the costs just kept piling up. Very disappointing experience — I would strongly warn others to be careful and avoid this company😠
13 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Good morning Klant Jan,
We are sorry to hear that your experience with us was disappointing. We strive to ensure that all of our clients receive the 5-star service they deserve.
Our team is currently locating your file for review and will be in contact with you shortly.
Lemonaid Motor Legal Ltd.
Great customer service
Great customer service, was patient as the line wasn't very good and very helpful
12 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mehmet,
Thank you for sharing your experience with us! We are thrilled to hear the team were patient, helpful and provided you with great customer service whilst they managed your claim.
Lemonaid Motor Legal Ltd.
I have no words to thank Zarin enough.
I have no words but to say that they are absolutely amazing. The most helpful, professional and efficient service provided.
11 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Customer,
What a lovely review!
We are pleased to hear that Zarin provided you with the 5* service you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Well done Cherry
The operator I spoke to was polite and efficient. It sounded as if Cherry really enjoyed her job and was not just going through the motions.
9 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi West Sussex,
Hi there,
Thank you for taking the time to share your feedback! We’re delighted to hear that your experience was both polite and efficient. It’s wonderful to know that Cherry’s enthusiasm came through during your conversation, she truly takes pride in supporting our customers, and we’ll be sure to pass your kind words on to her.
Lemonaid Motor Legal Ltd.
Really helpful and calm call handler
9 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Sue,
Thank you for leaving this lovely feedback for your Claim's Handler, they will be thrilled to hear they made your claim journey easier!
Lemonaid Motor Legal Ltd.
She was very helpful with clear…
She was very helpful with clear instructions of what to do. I’ve never been in a car accident and hit before so wasn’t sure what to do.
9 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Sophie,
Thank you for sharing your experience with us!
We understand that making a claim after an accident can feel overwhelming, so we’re glad to hear that our team was able to support you and provide clear guidance throughout the process.
Lemonaid Motor Legal Ltd.
Fast turnaround
Fast turnaround, even faster comms. A stressful experience was made that much easier by Lemonaid.
9 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Anonymouse,
We are thrilled to hear that the team managed your claim efficiently and communicated all updated clearly to you!
Thank you Lemonaid Motor Legal Ltd.
Excellent service
Excellent service, clear friendly and professional
9 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Gemma,
Thank you for sharing your experience with us!
We are thrilled to hear the team were excellent, professional and friendly!
Lemonaid Motor Legal Ltd.
⭐️⭐️⭐️⭐️⭐️Cherry ⭐️⭐️⭐️⭐️⭐️
Cherry was extremely patient and helpful and talked me through each thing that needed to be done
8 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Sara,
We understand how daunting make a claim can feel, especially following an accident.
Cherry will be thrilled to hear she was able to make your journey that little bit easier.
Thank you, Lemonaid Motor Legal Ltd.
Well explained and listened very…
Well explained and listened very professional
8 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Consumer,
Thank you for taking the time to share your experience with the team!
We are thrilled to hear the team looked after you and your claim with the 5* Service you both deserve.
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Michael,
We are pleased to hear Kerry Anne was amazing!
Thank you, Lemonaid Motor Legal Ltd.
Excellent relaxed and informed support…
Excellent relaxed and informed support from a lovely lady
Would happily recommend
6 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Eddie,
We are pleased to hear that the team were able to put your mind at ease whilst reporting your claim to us!
Thank you, Lemonaid Motor Legal Ltd.
Kerryanne was great help
Kerryanne was great help, guided me through what they can do for me and answered questions about steps going forward!
6 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Zaheer,
Thank you for sharing your experience with us!
We are thrilled to hear that Kerryanne provided you with the 5* Service you deserve.
Lemonaid Motor Legal Ltd.
The help from Lemonaid so far has been…
The help from Lemonaid so far has been brilliant. I’ve been speaking to a number of colleagues there and found them all very helpful and professional - thanks to Mollie Wright and Zarin Akhtar
4 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Dan,
We are thrilled to hear our team are looking after you and your claim with the care and attention you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Liam,
What lovely feedback! We will ensure this is passed onto Kerry as it will make her day!
Thank you, Lemonaid Motor Legal Ltd.
Very patient and helpful
Very patient and helpful. Clear communication with Cherry. Reporting damage to car
4 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Tom,
Thank you for taking the time to share your experience with us!
We are thrilled to hear Cherry provided you with the 5* service you deserve!
Lemonaid Motor Legal Ltd.
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