The only true way to know how to rate travel insurance is when it's required and thankfully I've never needed to claim. However, as far as the simplicity and clarity of buying travel insurance goes, I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did use this company last year and the prices are very reasonable, also as Martin Lewis recommended. So I was again pleased with the price and with medical included. It was fairly easy to do onlin... See more
Company replied
Excellent cover for a very reasonable price. Just because of my age some insurers don’t want to give a quote or charge extortionate prices. No problem with Leisure Guard.
Company replied
I spoke to Sam to update my address and phone number for my travel insurance. Sam was so pleasant and helpful, even waited for me to check I’d received my documents by email. Extremely efficient, bri... See more
Company replied
Company details
About Leisure Guard Insurance Services
Written by the company
Peace Of Mind With Leisure Guard
We understand you want value for money and that is what we offer across all our insurance product offerings.
Leisure Guard are one of the leading providers of travel insurance and Vehicle Hire Excess Waiver products. We aim to deliver products that suit our customers, which are comprehensive and competitively priced.
Choose from various levels of cover, whether that is for either Single Trip insurance for one off trips, or Annual Multi-Trip insurance for year round cover. If you’re travelling more than once in the next 12 months, annual travel insurance / VHEW lets you travel as many times as you like both in the UK and abroad, and could save you money.
No matter which you choose, all our policies give you comprehensive Travel insurance cover as a starter – including high levels of cover for medical costs, cancellation and baggage. Add useful bolt-ons including Cruise upgrade, insurance for Winter Sports, Excess Waiver, Sports and Activities and more. Only pay for what you need.
Our VHEW product also has comprehensive cover including Towing, Lock out, Vehicle key replacement, Misfuelling and Drop off charge
We value ourselves on providing the highest level of service and customer support to make your life better and safer. Our friendly staff are always on hand to support and answer any questions or queries you may have. Whether it is online, face to face or over the telephone, it is our experience and expertise in these areas that makes us stand out. Our staff are fully trained and knowledgeable on our products to support you, whatever your requirements.
visit our website contact us defaqto rated products 5*Contact info
71-75 Shelton street, WC2H 9JQ, London, United Kingdom
- 01293 855 960
- leisureguard@rockinsurance.com
- leisureguardtravelinsurance.com
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and knowledgeable so…
Very helpful and knowledgeable so relieved it’s all sorted thanks
11 September 2026
Reply from Leisure Guard Insurance Services
We appreciate your kind words. We're so pleased to hear that everything was sorted out for you and that you found our team helpful and knowledgeable.
Leisure Guard Insurance Services
Quite simple to complete good reviews…
Quite simple to complete good reviews from others
11 September 2026
Reply from Leisure Guard Insurance Services
We're so pleased you found the process simple to complete and that you've seen positive feedback from others. Thank you for your kind words!
Leisure Guard Insurance Services
I was more than pleased about the way I…
I was more than pleased about the way I was treated the sales lady was very polite and helpful about everything couldn’t wish for more . Would certainly return .
10 September 2026
Reply from Leisure Guard Insurance Services
We're absolutely delighted to hear that you were pleased with your experience and that our sales lady was polite and helpful. It's wonderful to know you would certainly return!
Leisure Guard Insurance Services
WITH ALL OUR MEDICAL CONDITIONS IT WAS…
WITH ALL OUR MEDICAL CONDITIONS IT WAS HARD FINDING A COMPANY THAT WE COULD GET COVER WITH. LGIS MADE THING SO EASY WITH SIMPLE QUESTIONS TO ANSWER I WOULD HIGHLY RECOMEND THEM
11 September 2026
Reply from Leisure Guard Insurance Services
We are so pleased to hear that we could make the process of finding cover straightforward for you, especially with your medical conditions. Thank you for your kind recommendation!
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We are so happy to hear that our questions were easy to follow and that you found our pricing good. We appreciate your kind words about our fast email delivery.
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We're so pleased to hear that you found our website intuitive and easy to use. Thank you for your positive feedback!
Leisure Guard Insurance Services
Policy details well explained
Made our renewal very easy and staff were informative and pleasant
9 September 2026
Reply from Leisure Guard Insurance Services
We're so pleased to hear that your renewal was easy and that our staff were informative and pleasant. Thank you for your positive feedback!
Leisure Guard Insurance Services
As a returning customer I was able to…
As a returning customer I was able to take out another vehicle hire excess cover policy for a one off trip but price has gone up considerably since last year and I was unable to access a promotional code
8 September 2026
Reply from Leisure Guard Insurance Services
We appreciate you choosing us again. We understand your concern regarding the price increase and the promotional code. We are always reviewing our pricing to offer competitive rates. We value your continued business.
Leisure Guard Insurance Services
Travel insurance
Hi i bought travel insurance with leisure guard , i have been looking for a while and because of several medical conditions that some are on going i have found many companies were very expensive ,but leisure guard were very reasonable compared to the others.
8 September 2026
Reply from Leisure Guard Insurance Services
We're so pleased to hear you found our travel insurance to be reasonably priced, especially given your ongoing medical conditions. It's wonderful that we could offer a competitive option compared to other companies. Thank you for your positive feedback!
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We appreciate your positive feedback! We are so glad to hear that you found our process easy to complete and that all aspects were covered simply for you.
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We appreciate your positive feedback! We are so glad to hear that you found what you needed with ease.
Leisure Guard Insurance Services
It was so easy to fill the forms in so…
It was so easy to fill the forms in so I could have a quote.
10 September 2026
Reply from Leisure Guard Insurance Services
We're so pleased you found it easy to complete the forms to get a quote. Thank you for your positive feedback!
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We're happy to hear that everything was sorted for you! We appreciate your positive feedback.
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We're so pleased to hear that you found our pricing to be great and that the process was easy to arrange. We truly appreciate your positive feedback!
Leisure Guard Insurance Services
Excellent customer service experience…
Excellent customer service experience Sam the agent was fantastic
10 September 2026
Reply from Leisure Guard Insurance Services
We're delighted to hear you had an excellent customer service experience and that our agent was fantastic. We appreciate your kind words!
Leisure Guard Insurance Services
Reply from Leisure Guard Insurance Services
We're so pleased to hear that you found the process very easy and our website responsive. Thank you for your positive feedback!
Leisure Guard Insurance Services
Essay to understand straight forward…
Essay to understand straight forward questions to answer
10 September 2026
Reply from Leisure Guard Insurance Services
We're glad to hear that you found the questions straightforward and easy to understand. We appreciate your feedback!
Leisure Guard Insurance Services
Travel Insurance
An uncomplicated procedure and helpful staff made the purchase of our travel insurance stress free.
A+++++++
10 September 2026
Reply from Leisure Guard Insurance Services
We're so pleased to hear that the process of purchasing your travel insurance was uncomplicated and that our staff were helpful, making it a stress-free experience. Thank you for your wonderful feedback!
Leisure Guard Insurance Services
very simple and easy to do
10 September 2026
Reply from Leisure Guard Insurance Services
We appreciate your positive feedback! We are so happy to hear that you found our process to be very simple and easy to do.
Leisure Guard Insurance Services
I have used you before and had no…
I have used you before and had no hesitation of using you again. First class and well within my budget. Thanks very much again. Jim Gray.
9 September 2026
Reply from Leisure Guard Insurance Services
We are so pleased to hear that you had another first-class experience with us and that we continue to meet your budget expectations. Thank you for your continued trust!
Leisure Guard Insurance Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.