Legion Of Vapers Reviews 

1,380
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that parcels often arrive the very next day in pristine condition. People also point out the broad range and high quality of the products available, expressing immense satisfaction with their purchases. Though some reviewers were not happy with occasional delivery mishaps or items arriving faulty, which caused noticeable frustration. Conversely, a small portion of people felt reassured knowing that customer service often stepped in to provide helpful support, replacements, or refunds. Buyers appreciated when advisors responded promptly to sort out these unexpected challenges.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting very fast shipping times and orders... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items arriving in... See more

Service

Users describe positive interactions with service, highlighting outstanding communication, fast delivery, and... See more

Order

People report positive experiences with order, frequently highlighting fast shipping times and well-packaged... See more

Customer service

Consumers find customer service to be professional, responsive, and overwhelmingly helpful in resolving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enquired about a new product and was advised that it would be available to order online later that day. I was informed when the product went live and I ordered straight away. Delivered within 24 hou... See more

Rated 5 out of 5 stars

Brilliant company, They do 5 for £10 deal which is very generous compared to other companies, Free delivery, but best yet is they have klarna option making them even more affordable, site is easy... See more

Rated 5 out of 5 stars

Been ordering from LOV for about 5-6 years now cannot remember any problems whatsoever with these guys always have everything you need and always replies to messages unlike a lot of other vape... See more

Rated 5 out of 5 stars

I’ve shopped with LOV a while now and everything has always been perfect. Unfortunately, my last order was delivered and left on my doorstep, so when I got home and realised I’d had a delivery not... See more


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,380)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast great service !

Very fast, very efficient service I placed an order 3:30pm the very next day my order arrived

Great prices and very good selection of products and very good deals that I have been unable to find elsewhere

Keep up the great service guys you have a regular in me

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Still awaiting refund - Over a week now!

I had to send back vapes because of a completely incorrect order and despite telling me I'll receive a refund for the postage I had to pay to send it, they still haven't done it and its been over a week now.

They've gone radio silent. Don't answer to reviews, don't answer to messages on Facebook, don't answer to emails.

Awful treatment of a regular customer. Last time I order through Legion of Vapers!

14 December 2023
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for taking the time to leave a review.

It is truly sad to hear a long time customer of ours has decided to leave due to an incorrect order.

Just to clarify a few bits for a fuller picture:

1. We are one of a few companies that provide a 48hr dead on arrival policy for disposables. On the last few orders we have replaced all faulty vapes without question.

Please remember we are the reseller and do not produce the disposable vapes ourselves.

2. Your one incorrect order of the many correct orders has been refunded on 06/12 which was placed on 04/12, this includes the postage as per policy.

3. You have made a choice to return the incorrect order via a special delivery and we have clearly stated, which is also online by the way, it needs to be returned 2nd class.

4. Your emails have been answered to. There has been times that this hasn't been fast enough and we take ownership of this. Let's not forget that half of our support team was hit with Covid and are fortunate to be alive which has been communicated online on the banner of our website.

5. Facebook messages- having replied to several of your messages there comes a time that repeating the same thing that is not being heard we cannot control. Unfortunately, there has been a breakdown in communication via FB due to the abusive language being used.

Unfortunately, we are unable to manage your expectations on this occasion and sincerely wish you the every best in your vaping journey.

Thank you for your support and we are grateful for the fact of being reminded that we are human and can make mistakes, in this case just the one for clarity.

Rated 5 out of 5 stars

very fast and efficient service

I received my order next day, even though website says all orders dispatch before 1400 but i ordered around 1600 and still received it next day, i am very satisfied with their service.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Trusted vape store

I ordered 10 items from India (dec2023), [when my friend was in london]. The items received within 2 days In london. Proper tracking was provided and timely updates a 6 star from me , Genuine products great packing .

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, was kept informed by email, the tank it's self I can't fault, and with the added bonus of the fish bowl glass, winner winner, fast delivery, what's not to like 😀

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Scammed with almost £80. Terrible customer service

Ordered some coils and a few bottles of eliquid at the end of August. According to UPS customs it was sent back to Legion of Vapers on September 5th. Havent recieved a refund ever since. Been going back and forth in over 10 emails. No reply since November 19. Almost £80 down the drain. 0/10 would not recommend
UPDATE: Thanks for the same response ive been hearing the past months. Nice way of saying cheers for the 80quid and nothing i can do about it

4 December 2023
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi There

Thank you for taking the time to leave a review.

Unfortunately, we are not responsible for customs in each country. For your peace of mind we have chased UPS on several occasions to no avail. Until the parcel is physically sent back to us we are unable to process a refund.

As soon as this parcel lands back into our warehouse a refund will be processed. Unfortunately, there are certain things outside of our control for which we sincerely apologise for.

Once again, please accept our apologies for the inconvenience caused.

Rated 5 out of 5 stars

COVID what COVID

Despite the guys at Legion having a depleted workforce (9-10 days ago) due to COVID and posting a warning on the website that potential delays may occur, this was not the case delivered as normal with the up most expediency. Well done Legion folk and thank you for being so professional

24 November 2023
Rated 5 out of 5 stars

Excellent

Excellent prices, shortfills also include free nicotine shot. Very quick shipping, ordered one day arrived the following.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Pulse v3 problem

Had a mod (vandy vape V3) suffered an electrical malfunction, got in touch via Facebook messenger and explained my problem. I was told to send various bits of info to which I did. After a bit of back and fourth the issue was resolved and a new mod was sent out that day. Very helpful and very friendly in my opinion.

29 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look