LegalMatch Reviews 

2,779
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the digital platform very easy to use for sharing their legal needs and connecting with local attorneys quickly without having to shop around. Many people deeply appreciate receiving prompt responses and valuable guidance from qualified legal professionals who truly understand their specific personal situations. Some reviewers were not happy with the ongoing lack of communication and completely unreturned phone calls when attempting to reach customer support. A few other people also felt frustrated that certain assigned lawyers were entirely unresponsive, unhelpful, or lacked proper attention to important case details.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise compassionate, affordable... See more

Staff

Consumers find staff experiences to be mixed, as many reviewers praised helpful, thorough attorneys and quick... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting that support... See more

Customer communications

Users describe negative interactions with customer communications, reporting that phone calls go straight to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more

Company replied

Rated 5 out of 5 stars

I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Internet Marketing Service
  4. Online Marketing Agency
  5. Software Company

Written by the company

We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,779)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

So far, so good

Well, they are fast at responding, got my first lawyer lead about 30 minutes later. So far, so good.

10 November 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 5 out of 5 stars

Knowledgeable and Interested

I was contacted right away and the attorney was pleasant, knowledgeable and very interested in my case, which is very complicated and involves several entities.

8 November 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Glad we could help! ~Jessie

Rated 5 out of 5 stars

Your response was very quick

Your response was very quick, and waiting to see who’s going to come to my aid.

28 October 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 5 out of 5 stars

Efficiency

I told you what I needed and you referrred me quickly to council

15 October 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 5 out of 5 stars

Nominal DEFENDANT

I was listed as a nominal defendant in a wrongful death law suit. I was confused and he helped me understand that I was not responsible in any fashion and also made sure I received a copy of the will/ trust.

21 October 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 1 out of 5 stars

Not helpful

I was looking for a probate lawyer in New Mexico. I signed up for "Talk to a Lawyer", and got an appointment with a criminal defense/civil litigation lawyer in New Jersey. I'm going to dispute the charge.

7 October 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Christopher,

As described on our website, Talk to a Lawyer is a general legal advice service. It sounds like you really need to speak with a specialist.

Please email talktoalawyer@legalmatch.com to request a refund on your purchase.

~Jessie

Rated 1 out of 5 stars

5 Stars Trust Pilot Score??

First off, they advertise a 5 Star Trust pilot score... Total scam stay away. Just scammers trying to get a few bucks off you.
Edit: your trustpilot score is 3.1 not 5.0... correct?

6 October 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Nick,
Your review is confusing. We have hundreds of 5-star trust pilot reviews, and we're proud of those. Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. When a user has a legitimate complaint, we want to hear about it. What exactly caused you to accuse LegalMatch of being a scam?
~Jessie

Rated 5 out of 5 stars

I love using legal match

I love using legal match. It is easy to use and you don't have to repeat your story over and over again which in itself can be traumatic.

2 October 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 1 out of 5 stars

Deceptive and lacking transparency

I'm responding to the fact that legal match did not respond to my email to them but immediately responded to this review I left trying to cover their tracks. Anyone can look up the Tom Girardi debacle where the California State Bar was found colluding with his firm and him to harm the public for years, taking tens of millions of dollars from families. Filing a State Bar complaint does not always result in an ethical ruling by the State Bar and many errors are made by them. This is coming from a family of attorneys who has first hand experience with this.
Legal Match completely misrepresented that they screen their attorneys. Do they check actual reviews or just that they haven't had any disciplinary action? Some they sent me had horrible one-star reviews that seemed legitimate and were all left at different times, different years and from different people. Second, they referred an attorney to me on another case who was a no-show in court and then walked away from the case sending me a $65,000 bill. He ended up dying and apparently was very ill at the time he was representing me and should not have taken on any litigation.
I attempted to use Legal Match again and in the middle of the night received instant replies from them stating that several attorneys responded. The emails and texts stated that the attorney would be contacting me. I never received any direct communication from any of the attorneys and the one I did call said they knew nothing about my case, had no record of it or the documents I attached. When I called Legal match about this they could not give me any information. I asked if the attorney's pay for the service and they said they could not answer that question. Lack of transparency is another cause for concern

24 September 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn't get the representation you were seeking, and that is understandably frustrating.

Please know that the following information is stated on our website:

* We screen all potential LegalMatch lawyers. If they're not in good standing with their state's bar association or are unable to meet our membership standards and requirements, they cannot be a part of the LegalMatch network.

* LegalMatch is not a referral service. When a consumer presents their issue to LegalMatch, our intake system software automatically matches the consumer's case to our member lawyers who correspond to that consumer's criteria. Unlike referral services, LegalMatch believes that informed consumers know best when it comes to choosing the right lawyer for their needs. LegalMatch will never choose a lawyer for you.

* Our matching service is completely free of charge for consumers. Your fee arrangements are made directly with the attorney you choose. Your case will only be presented to matching LegalMatch Member Attorneys who have paid an annual fee to respond to your inquiries.

In order to provide free attorney-client matching services to roughly 40,000 people every month, LegalMatch leverages computer automations as much as possible. We provide a customer support line if you need help resetting your password so you can access your dashboard and make any desired changes to your case or communication settings.

If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

~Jessie

Rated 1 out of 5 stars

Please vet your lawyers better

I'm disappointed with the vetting process for lawyers at LegalMatch. We hired Iftikar Memon, who charged us $20,000, $13,000 of that was paid over six months, but only filed three motions in that time. He provided no invoices to explain how our money was spent, claiming that transparency is uncommon in the industry. Communication was minimal, and he was most responsive near when payments were due. When I asked for updates, I felt I was inconveniencing him. At one point, he questioned whether he could continue representing us if we didn’t trust him.

We requested a motion for bond early on, but he delayed for months, arguing it would risk his credibility with the judge. Eventually, he took another two months just to reach the prosecutor, continually citing some excuse. He visited his client in jail only once in the six months and even failed to visit and discuss the case thoroughly before key depositions. When asked about visiting or even contacting his client, he made promises to go see him because as clients we are encouraged to not discuss the case over the phone on the recorded lines,at all, but then would always have an excuse as to why he was unable to go visit his client. Even with attorney/client privileges, he still was "untrusting" of the phone services and refused to let him contact him through calls.

When he finally filed a bond motion, it was poorly constructed, leaving the client to argue their own case. We were consistently told to manage our expectations, which told me that he believed his client was guilty, and barely had faith in his own abilities. He never discussed the charges or the case with his client in the six months. Did not know his side of the story, alibi, and kept refused his clients right to a speedy trial.

When we decided to terminate his services, I reviewed our contract and noted that while the retainer was non-refundable, we were entitled to a refund for unspent fees. His only response was a poorly written letter with grammatical errors and a misspelling of his client's name, stating that all payments were final. I pointed out the specific terms of our contract that supported my claim for a refund of $6,500, minus any extra documented expenses. After that, I received only a text with a court date for his removal from our case.

Overall, my experience was extremely unsatisfactory, and I urge LegalMatch to improve its lawyer vetting process. Potential clients are coming to you because they're in vulnerable situations, and trust that these are ethical referrals when they have nowhere else to turn to.

23 August 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

It sounds like you had a terrible experience! Please know that if a lawyer fails you, you have a right to file a complaint against them with the state bar association.

We review each attorney before they join LegalMatch, and we do not allow membership to anyone who has an open complaint with their bar.

~Jessie

Rated 1 out of 5 stars

Wasnt contacted by a lawyer

Wasnt contacted by a lawyer. When i went to update per your request, i mentioned the same, but you responded “thats great that you were able to find a lawyer through our service.” So much backwards.

Your requests for update are so pigeonholed with a lot of choices assumed on your end.

I have made several requests for assistance through LegalMatch and every one fell through failed.

I would make constructive suggestions towards improvement, but the problems are either too systemic or they are intended.

4 September 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You received a message that didn't make sense in context, and that is understandably frustrating.

In order to provide free attorney-client matching services to roughly 40,000 people every month, LegalMatch leverages computer automations as much as possible.

We always strive to improve, and we're currently updating our email response sequences. If you're willing to email me directly, I'm happy to forward your "constructive suggestions towards improvement" to that team.

Thank you,
jessica.hooker@legalmatch.com

Rated 1 out of 5 stars

I contacted LegalMatch and they…

I contacted LegalMatch and they recommended to me a "lawyer" Mr. Ronald Rossi. He asked me money in advance , he told me that he has plenty experience etc ,also he placed his bank account etc. this "lawyer" his email website is empty.I cannot find any references of this "attorney" All this is FAKE ...AVOID LegalMatch otherwise you will lose time and money

17 September 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.

Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.

The absence of a website does not mean a lawyer is fake, nor does a fee-based consultation policy. As you can verify on each state bar association website, Mr. Ronald Rossi is actively registered in both WA (#54720) and CO (#10388).

We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

~Jessie

Rated 1 out of 5 stars

Warning to Attorneys about LegalMatch.com

I am an attorney that made the Very bad mistake of signing up with LegalMatch.com. I was assured that they had several cases waiting and it would be worth signing up to get them. The greater majority of the cases sent have nothing to do with my area of practice, which is bankruptcy. I am being sent Real Estate, Civil, Wills and Trust issues, Probate, as examples. It might be okay if you could try it, and if it did not work you could get out. But, to get out you have to BUY your way out. There is also a "auto renew" which you have to jump through hoops to get cancelled. From my experience LegalMatch.com is a horrible investment you cannot escape from once in. I have been in it since October, 2023 and am losing money.

14 September 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Timothy,

Upon review of your account, it seems you've been archiving the majority of leads sent your way without responding to them or talking with them to determine whether or not they would be a good fit for your practice. We have faith that if you got on the phone with these leads, you would find many clients who are worth your time.

We also want to clarify that to end your membership auto-renewal, you simply need to send an opt-out letter as described in the one-page agreement you signed when you joined LegalMatch. As a courtesy, we've gone ahead and opted you out.

During the remainder of your current membership term, we encourage you to work closely with your account manager so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended. We want you to feel good about your investment, and it seems like you could use additional support in that regard.

Kindly,
Jessie

Rated 1 out of 5 stars

I never received services from this company and they refused to reimburse me

I never received services from this company after paying the subscription fee and paying for a lawyer to call me. I called the company right away to reason with them and the lady was very rude and refused to give me my money back,seeing I never received their services. I would not recommend using this website.

21 August 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Mar,

Our matching service is always free to clients seeking to find the right lawyer, and checking our records I cannot find your name anywhere. It seems you may be confusing LegalMatch with a different company. Please check your records and consider removing this inaccurate review.

Thank you,
Jessie

Rated 5 out of 5 stars

Negovan Law…..Top service and experience

I went to Julie Negovan for help with a start up in the sport/leisure industry. Julie was quite frankly, totally amazing. She not only resolved the issue about which I consulted her in record time, but she also identified 3 areas where we were potentially exposed. She came up with an excellent solution. I am delighted to give Julie Negovan the strongest recommendation.

22 August 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive attorney-client matching experience! ~Jessie

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