LegalMatch Reviews 

2,779
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the digital platform very easy to use for sharing their legal needs and connecting with local attorneys quickly without having to shop around. Many people deeply appreciate receiving prompt responses and valuable guidance from qualified legal professionals who truly understand their specific personal situations. Some reviewers were not happy with the ongoing lack of communication and completely unreturned phone calls when attempting to reach customer support. A few other people also felt frustrated that certain assigned lawyers were entirely unresponsive, unhelpful, or lacked proper attention to important case details.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise compassionate, affordable... See more

Staff

Consumers find staff experiences to be mixed, as many reviewers praised helpful, thorough attorneys and quick... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting that support... See more

Customer communications

Users describe negative interactions with customer communications, reporting that phone calls go straight to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more

Company replied

Rated 5 out of 5 stars

I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Internet Marketing Service
  4. Online Marketing Agency
  5. Software Company

Written by the company

We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,779)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid for Consumer Law Referrals But Receive Bankruptcy Leads Instead

They represented to me that I would receive consumer leads such as breach of warranty cases and debt collection defense. Upon signing a two year contract however, I instead receive a majority of bankruptcy law leads. I do not do bankruptcy law. I asked them to fix this issue but they have refused to correct this issue. I feel bait-and-switched.

In response to Legal Match:
I informed the account manager that during my demo I was shown breach of contract cases because my practice areas are consumer law and breach of contract. As I mentioned in my earlier post I do consumer law, which includes consumer debt defense, but it is not why I signed up for the service. I asked them to correct my subscription to consumer warranty matters which is why I signed up for the service (which they have categorized as product liability) but have refused to fix the issue.

27 May 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Unfortunately, without your name, I cannot review your specific account -- but the only legal category in our system that crosses both areas you mention is collections. As shown in the product demo you attended, you are receiving collections cases as they are submitted by consumers. This includes bankruptcy law leads.

Given that you are still fairly new to the membership, it seems you could use more support in making the LegalMatch system work for you. We have faith that if you share your concerns with your account manager, they will be able to guide you on how to maximize the return on your investment.

~Jessie

Rated 5 out of 5 stars

Sam Thomas was the first Lawyer that…

Sam Thomas was the first Lawyer that contacted me after I posted what I needed on this site. Mr. Thomas was extremely polite and knowledgeable in my needs of getting Power Attorneys for business and health. I also got a Transfer on Death for my house and a Living Will. I told Mr. Thomas that I would definitely use him again in the future and I will recommend him to anyone in need of a good honest Lawyer.

21 May 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thanks for sharing your positive experience. We love to receive referrals! ~Jessie at LegalMatch

Rated 5 out of 5 stars

David M. Livingston; Excellent legal services, would not hesitate using his services!

David M. Livingston was our attorney for our Living Trust. He did an exceptional job. He made contact, explained the process and gave me step by step instructions. This was handled from start to finish in a few weeks. It was a painless experience and one I wished I would not have put off for so long. I would not hesitate to use his services again.

7 May 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thanks for sharing your experience! We're so happy to receive positive feedback like this. Very glad we could help. ~Jessie at LegalMatch

Rated 4 out of 5 stars

Mr calvin and mrs toni are great they…GREATNESS AT WORK

Mr calvin and mrs toni are great they are really intouch with the nature of probate and how it can effect family who are being mistreated very hands on and allways stay in contact with updates

9 April 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Wykeem,
Thank you for sharing your positive experience with LegalMatch!
~Jessie

Rated 3 out of 5 stars

I was told by Taylor williams,$400…

I was told by Taylor williams,$400 ,then i called him back ,went up to $800.Came to legal match because all the other lawyers ,I would hire,worked for the state but they'll take your money!

8 March 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Carolina,
Sounds like you were matched with an attorney, but are not happy with the way that lawyer communicated with you. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.
~Jessie

Rated 3 out of 5 stars

I did get an attorney

I did get an attorney. However, he was very expensive. He took the case but would not appear in court. I am going to the case pro se. I am not an attorney. I eventually stopped communicating with him. He charged me for the time that I spent with him. I was charged a hefty fee for replying to his question about whether he received his $3,000.00 payment. On the other hand, he was a great attorney. He was very knowledgeable. He got me started on the right track. I had to learn very quickly to represent myself. So far, I am winning, and I will win this case.

6 January 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Raif,
We're glad to hear you had a successful matching experience, and it sounds like the lawyer you found through LegalMatch has been providing expert guidance as you represent yourself in court. Because lawyers generally charge by the hour and often in 15-minute increments, we encourage clear communication up front so all expectations are understood. Best of luck with your ongoing case!
~Jessie

Rated 1 out of 5 stars

No solutions as promised, don't waste your time

Just another place promising solutions but filled with lawyers that don't want to help unless you are a whale, they won't treat you or your case like a human with variables but rather a cold "I don't do xyz" instead of offering an explanation, assistance and solutions as you were hired to do, you're dismissive, arrogant and unprofessional. I submitted inquiry with a company to be matched with a lawyer who could handle this case, so if you can't, rather than stating what you can't do, why don't you try to assist as promised when signing up for this company? Like pulling teeth with these people if you don't have a million dollar case to flash in front of their eyes they won't treat you with respect or as an equal. Because the attorneys here are paying to be matched with clients and only want top dollar leads and to get rid of the others as quickly as possible. Was referred to Thomas Baker and when I received the email from the company after there was no possibility to leave a review, it inquired if I still required legal assistance after responding to the email survey I had met with someone, so it matched me with the same lawyer who was pretentious and unhelpful and turned his rude nose up at me and my case. Also inquiring on personal, irrelevant questions. I guess you aren't deemed important enough if you don't have a huge settlement you won't be treated with respect or as a human, you will be talked down to sadly and not given any additional options. Don't waste your time on this lowly service and scammy lawyers...

30 March 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.

Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work.

As described on our website:

1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation.
4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case.

Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty.

We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

~Jessie

Rated 1 out of 5 stars

I was very specific

I was very specific. Wanted to find a reasonably local lawyer. Got calls within minutes from lawyers 200 miles away, not even in the state I live in. What a stupid service

7 April 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Geoffrey,

For many legal matters, working over the phone with any licensed attorney in the state is often the most economical solution. Many clients are happy to discover this, and we're sorry to hear that you did not appreciate their decision to reach out to you from beyond your specified city.

~Jessie

Rated 1 out of 5 stars

My husband almost got arrested because of this site and their lawyers

This company hooked my husband up with a lawyer that refused to go to his court dates, took his money and refuses to give it back which is theft and will not make contact. My husband almost had a warrant put out for his arrest because this lawyer skipped three court dates. We got a letter in the mail stating that in 3 days my husband would have a warrant put out for his arrest. We contacted the lawyer. He didn't contact us back until 2 Days later and told us that he was just going to pay the ticket that there's nothing he could do about it now because he had missed all the available court dates for it and that he would refund us our money that was in December. This is the middle of April. We have not heard out of the lawyer even though we've tried to contact him and we have not received a refund. I would not use this site because they will only give you lawyers that will rob you and potentially get you arrested

20 November 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Megan,

We’re sorry to hear that you did not get the legal outcome you were expecting. That is understandably frustrating. Please note that as stated in the User Agreement: 



LegalMatch provides a venue for providers and purchasers of legal services to exchange information with the goal of eventually forming a professional relationship. We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not LegalMatch, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service.

We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

~Jessie

Rated 1 out of 5 stars

LegalMatch is nothing more than a Scam

LegalMatch is nothing more than a scam...lawyers do not sign up! I signed up and have been with the company 2 months and was promised 4 to 5 clients a month and I have received none. They say that we have to follow up within 2 hours and always say that's the reason I haven't been getting clients, but that's completely false.

7 April 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Given that you are still fairly new to the membership, it seems you could use more support in making the LegalMatch system work for your legal practice. We have faith that if you share your concerns with your account manager, they will be able to guide you on how to maximize the return on your investment.

We want you to experience the kind of success we know is possible for you based on experiences like Attorney Steve O. from Denver, CO who says, “I would say that overall, LegalMatch has increased my revenue by $2,000 or $3,000 per month, and that represents about 20 percent of my overall business.”

Please work closely with your account manager so they can provide individualized guidance and help you get your LegalMatch membership working for you as intended.

~Jessie

Rated 4 out of 5 stars

I was provided multiple options and…

I was provided multiple options and lawyer had good profiles to review to make a selection. I made selection and has been getting me results I need.

Recurring solicitations from lawyers wanting business was annoying. I had to tell them to stop.

1 April 2025
LegalMatch logo

Reply from LegalMatch

Glad to hear about your positive experience! Just a reminder that you can edit your communication settings inside your client dashboard. ~Jessie

Rated 4 out of 5 stars

Never Give Up

Well, we haven't talked yet on the phone for the meeting. But I'm very happy I was reached out to, and hoping I can be helped without a lot of information since I can't get any responses for this situation. I'll be able to answer this better at a later time.

19 March 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Glad to hear you had a successful matching experience, and we hope the lawyer who contacted you is a good fit for your legal need. ~Jessie

Rated 5 out of 5 stars

Nice job, quick response

Nice job. Spoke to a few firms and found a GREAT lawyer. Thanks!

27 February 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

This month was my last with LegalMatch. I paid almost $6,000 for a year and got ZERO clients. People using LegalMatch are really just looking for pro bono attorneys. If you’re an immigration lawyer, stay away. The company promised me at least 4-5 clients per month, but that was a lie. Based on how they reacted when I raised the issue, I’m convinced they knew it was a lie all along. Once you sign the contract, there’s no way out. They’ll threaten you with a collector. Don’t waste your money.

Adding my response to Jesse here since the platform does not allow me to reply below: The claim that I did not follow up with the client is completely false. Not only is this statement inaccurate, but making such a misrepresentation publicly is highly unfortunate.

24 February 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Aynur,

We’re sorry to hear that you did not get the return you expected on your membership investment. That is understandably frustrating.

Our happiest and most successful member attorneys understand the need to follow-up and get each potential client on the phone to engage them in the deeply personal process of determining which are right for your practice and establishing value in a way that helps them decide to become your paying clients. We are confident that LegalMatch can work well for anyone who is willing to follow best practice recommendations.

Upon review of your account, it looks like you did not follow up with the vast majority of the legal leads we sent your way. We offer extensive training on how to conduct these follow-up calls, and we have faith that if you had gotten on the phone with those potential clients, you would have found many of them to be worth your time.

Over the past 20 years, LegalMatch has helped thousands of attorneys build their clientele with less effort. Our model is built on a solid foundation of the business skills that aren’t taught in most law schools. We bring lawyers like you a steady stream of qualified case leads, people who are actively looking to hire a lawyer in your area and legal specialty. This saves you the time and effort of finding these leads for yourself, letting you focus more energy on practicing law.

~Jessie

Rated 5 out of 5 stars

This is a very good site to contact a…

This is a very good site to contact a lawyer 👍🏿. You have options and free consultation before proceeding

20 February 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 1 out of 5 stars

Poor Communication from Legalmatch.com attorney

I would like to share my experience with attorney David W. Bass from Georgia. I engaged his services to represent me in a board complaint and paid a retainer of $2,500, which we agreed to pay in installments.

Regrettably, I did not receive any communication from Mr. Bass for over a month. During that period, I was able to secure the assistance of another attorney at no cost. Upon informing Mr. Bass that I would no longer require his services and requesting a refund, his response was dismissive, as he stated, "Is it your belief I work for free?"

While I appreciate the value of attorneys' time, the absence of communication and updates during our collaboration led me to feel that minimal progress was being made on my case. I am disappointed with the overall level of service provided, and based on my experience, I cannot recommend Mr. Bass or Legalmatch.com

18 February 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating.

We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

~Jessie

Rated 5 out of 5 stars

They respond immediately

They respond immediately to your request and get you results right away.

8 February 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thanks for sharing your positive experience! ~Jessie

Rated 1 out of 5 stars

I contacted Legal Match on 28 January…

I contacted Legal Match on 28 January 2025 with a request for litigation assistance in a case involving US$100,000 and with a flow-on effect loss of US$3.33 million.

All I received thereafter were empty promises.

Is this the best that a law firm agency in the USA can do for a prospective client?

28 January 2025
Unprompted review
LegalMatch logo

Reply from LegalMatch

Geoffrey,
Upon review, I find no record of your case submission and wonder whether you may have confused LegalMatch with a different company that has a similar name. We'd love to help you connect with the right lawyer for your legal need and encourage your to visit our website and submit your case details. Member attorneys who are interested in working with you will reach out within 24 hours.
Kind regards,
Jessie

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