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Ledsone Reviews 

279
•
TrustScore 4 out of 5

4.0

Lighting Store
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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery times and how securely their purchases are packaged for safe transit. Many people also love the fantastic overall quality of the lighting products, finding them visually stunning and exceptionally good value for money. Some reviewers were not happy with the customer service when unexpected order issues or delivery mistakes happened. A few consumers reported receiving broken items or completely incorrect products, making the replacement process quite frustrating to navigate. Others mentioned that getting a helpful response from support sometimes required multiple attempts, which caused unnecessary delays.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers praising the great price, quick... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping and items... See more

Quality

Reviewers mention positive feedback about quality, finding products to be well made and exceeding... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in experiences. While... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two semi flush ceiling lights from Ledsone They said two to three days for delivery they arrived by Royal Mail in two and a half so good service I opened them and they exceeded my expec... See more

Rated 5 out of 5 stars

I have had two orders from Ledsone now and find there products are of fantastic quality and value. A really fast service well packaged and when I found one small part missing the sales team were fant... See more

Rated 5 out of 5 stars

We placed an order and waited for a week for it to come but unfortunately it didn't 🙁 I emailed the company and they emailed back right away they said they were sorry and would replace the light... See more

Rated 5 out of 5 stars

I needed an LED driver replacement and the article on the website ‘LED drivers explained’ did illustrate very simply everything about the devices. It pointed out what to avoid and traps not to fall in... See more

Company details

  1. Lighting Store
  2. Lighting Wholesaler

Written by the company

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.

Contact info

4.0

Great

TrustScore 4 out of 5

279 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(279)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Good customer service

A variety of items were ordered for a pendant light. These were received quickly. A slight problem with the order was sorted out quickly and efficiently by their customer service team. Well done.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I order a vintage-retro style ceiling…

I order a vintage-retro style ceiling lamp in green with brass fittings. It looks much better quality than I imagined for the price. It is to be fitted in a converted outbuilding that used to be a washhouse many years ago therefore the retro/industrial style looks right. I was so impressed I bought another for my woodstore. Delivery was extremely prompt as well. Certainly deserves five stars.

25 June 2024
Rated 5 out of 5 stars

5 STAR CUSTOMER SERVICE!

5 STAR CUSTOMER SERVICE!
I recently purchased two bedside lamps, they are lovely but unfortunately one arrived damaged. They were packed expertly so it was no fault of the seller. They quickly sent out a replacement with no fuss & it arrived within 3 days. All round excellent service.

21 June 2024
Unprompted review

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