Le Creuset UK Reviews 

I went to the angel branch le creuset I had a small problem about a plate and they couldn’t be more helpful within a week I got replacement in the post thank you once again will deffo go back to le creuset

Excellent customer care after initial decline to pursue my concern. A positive outcome achieved.

I ordered from Le Cruset for my mothers birthday to treat her, and some of the items came broken and poorly packaged.

Excellent customer service following an issue with our kettle which was a number of years old. I was kept very well informed throughout and how to return the kettle was clearly explained. I would give them an extra star if I could!

Carole was very helpful in selecting the salt and pepper mill for my mother’s birthday. Thanks again Carole 😃

I received prompt responses from what I believe was a human. The replies were accurate and very polite. I appreciate the understanding and the solution provided for my request.

During my recent visit to the Islington branch located on Upper Street, I had the distinct pleasure of experiencing exceptional customer service provided by two staff members, Sarah and Tom. From the moment I entered the store, it was evident that Sarah possessed a remarkable level of professionalism and patience as she diligently assisted me in checking the availability of stock to finalize my purchase. Her attentiveness and thoroughness not only facilitated a smooth transaction but also contributed significantly to my overall experience in the store.

Additionally, I was not feeling particularly well during my visit, which could have hindered my shopping experience. However, Tom's thoughtful intervention made a considerable difference. Recognizing my discomfort, he kindly offered me a bottle of Evian water and invited me to take a seat, demonstrating a level of empathy and customer care that is all too rare in today's fast-paced retail environment. This small yet impactful gesture not only alleviated my immediate discomfort but also enhanced my perception of the store and the brand as a whole.

When I finally departed from the store, I found myself feeling significantly better, both physically and emotionally. This experience has reinforced my belief in the importance of exceptional customer service and its profound impact on customers’ well-being and satisfaction. In my opinion, it is this kind of attentive and considerate service that fosters customer loyalty and leaves a lasting impression, encouraging patrons to return in the future.

Le Creuset replaced our pan after we sent it back due to multiple blemishes to the paint occurred on the inside. Sophie was of great help and made the whole process easy and transparent.

Extremely dodgy, avoid any online purchase at all cost. I placed an order a few months ago, it was never delivered. I then followed up with support via chat and email to inquire and was told that all they can do is reimburse me once the items have reached their warehouse and given that they were lost by the delivery service, they still have not reimbursed anything. They ignored any follow up and dodged every question about an official complaint procedure. This is illegal under UK law, as they are under an obligation to ensure that either the goods are delivered or that a reimbursement is made within a timely manner.
I now find myself obliged to look into legal steps to recoup my money.
The entire situation has been extremely shocking and frustrating and I don't wish on anyone to have to go through the same. Especially, given that every item is a little investment and this brand used to be trustworthy and reputable.

Great customer service from Le Creuset and Carla. My issue was resolved very quickly and with minimum fuss - thank you!

Great help and resolution

Over the years I have bought many LeCreuset items mostly casserole dishes. I was browning some meat in one of my very large casseroles dishes when the base came away and the food was covered with bits of metal! I wrote to LeCreuset with my lifetime guarantee and they have failed to fulfill the guarantee. I was not misusing it in any way but they said that my model only had a 10 year guarantee. Considering the price of the dishes I am VERY disappointed and I shall not be buying any more and would advise other people not to. A very disappointed customer!

Fantastic customer service from Le Creuset and in particular, Jennifer Glynn - who helped enormously with consummate politeness, professionalism and speed.

After sending two emails to Le Creuset 'customer service help desk' about a faulty casserole dish which received no replies, I contacted Lee Tibbit (Managing Director Le Creuset UK) directly and asked for his assistance. After waiting a month I still have not heard from him. From my experience I can only conclude:
1. Le Creuset dishes are not as good as the company portrays them to be.
2. The 'Lifetime Guarantee' is not honoured so is worthless
3. Le Creuset customer service is extremely poor and they are happy to ignore customers who have issues with their products
4. Lee Tibbit is not interested in customer satisfaction

I had an issue with an item I bought, and Le Creuset provided excellent support. I truly appreciate the care and attention they took in assisting me.

It is always a pleasure to receive such helpful, courteous, and professional service. Please accept my sincere thanks for your time and effort. I would be very happy to recommend Le Creuset to others.

Very disappointed with the customer service I have received from Le Creuset.

Throughout this process, every response has taken days and days to receive, which has been frustrating enough. However, after a resolution was agreed and I returned the item exactly as instructed, my emails now appear to be being ignored altogether.

I was advised that the matter had been passed to their Finance team and that I would be contacted regarding the refund. Since then, I have sent multiple follow up emails requesting an update and have received no response.

At this point, Le Creuset have my money, they have my casserole, and I am left completely out of pocket with no indication of when this matter will be resolved.

I understand delays can happen, but a simple update or acknowledgement would go a long way. For a premium brand with such a strong reputation, the lack of communication and poor after-sales service has been incredibly disappointing.

Reference numbers:

LC:03350004880

LC:03350004984

LC:03350005352

Great customer service from Sophie Hunt. It was only a small item that needed replacing and the service I got was amazing. A big thank you to them.

I have been a big fan of Le Creuset products for many years: cast iron, stainless steel, baking trays...it's Le Creuset or nothing!
I even buy Le Creuset as wedding presents...
Additional attraction was the lifetime guarantee on all products.
I didn't need to use this over the years except on one occasion when a baking tray (which is not being sold any more) rusted.
I took it to my local store and it was replaced with no questions asked.
However, when I recently took one small cast iron dish to be replaced (it had rusting across the rim) I was told I needed to do it through customer services as the colour of the pot was not made any more.
The customer service was responsive and prompt in communication.
Unfortunately, I found out that the lifetime guarantee is now a thing of the past.
I was given scenarios under which I could claim replacement and it didn't sound that there is much guarantee at all.
Kindly, though, customer services did send me a replacement pot as a gesture of good will for which I am very grateful for.
I don't know what kind of experiences forced Le Creuset to change their policies, but I'm a little sad they did.
They were the only company I ever had to deal with that had that touch of the good old days when things were made to last and the companies were proud to substantiate it with lifetime guarantees.
On the other hand, Le Creuset dishes are fantastic, and I know they will last me my lifetime and I will pass them on to my children, some of who have already become fans just like me!
However, on these rare occasions which I hope don't happen again, it would have been nice to just have that piece of mind.
To sum up, I am happy Le Creuset still exist and make their fabulous cookware, they are beautiful, heavy, inspiring and very special.
I wish the company very best in the future and all its users many gorgeous meals, cooking and food enjoying times with their loved ones.
As the Old Book says, Ecc 2: 24 "24 There is nothing better for a man, than that he should eat and drink, and that he should make his soul enjoy good in his labour."

1st Class service all round.
Very friendly staff.
Went above and beyond what would normally be expected.
Did not pass the buck like some other companies may do.
Would not hesitate to recommend to others.
Excellent product. Lifetime guarantee. What more could one ask for.
Keep up the good work.

Great customer service . Replaced my faulty frying pan with no quibble a d dealt with very promptly