LE COTE CLUB Reviews 24

TrustScore 2 out of 5

2.0

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Rated 4 out of 5 stars

I ordered some On Cloud trainers from Le Cote Club at virtually half price. At the time, the reviews on Trustpilot all seemed positive. Then, a week later I looked again (as my order hadn't arrive... See more

Company replied

Rated 1 out of 5 stars

Received 2 pairs of on running trainers, however one pair was incorrect. Contacted them and they said they would sort out sending a replacement after I sent over many photos. Radio silence for weeks,... See more

Rated 2 out of 5 stars

I ordered on 23rd October and was sent tracking details that said ‘on the way, waiting for details’. The delivery estimate on my invoice was 5-7 days. The tracking hasn’t updated since the day I order... See more

Rated 1 out of 5 stars

⚠️ SCAM WARNING! I ordered a pair of trainers and some other items from this website and received fake shoes instead of genuine products. I’ve tried contacting their support multiple times via email... See more

Company details

Written by the company

Discover timeless elegance with LE COTE CLUB, the UK’s leading Old Money fashion brand. Crafted for those who value heritage, quality, and understated luxury. Explore exclusive pieces that transcend trends and define true sophistication.


Contact info

2.0

Poor

TrustScore 2 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Received 2 pairs of on running…

Received 2 pairs of on running trainers, however one pair was incorrect. Contacted them and they said they would sort out sending a replacement after I sent over many photos. Radio silence for weeks, I have since contacted twice and my emails are no undeliverable.
Shocking service, and to make it worth I believe the trainers to be fakes.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Sent wrong size shoe then disappeared.

Ordered mens US 11 Cloud 6 shoes off of an ad on IG. Took over 5 weeks to finally get it. I was suspicious from the start with Clouds being sent from China. When my delivery was finally made, they intentionally changed my Delivery Confirmation size to 9.5 (exactly what was delivered). When I emailed them about the mistake, they said they would send the correct size and to donate the others. Radio silent for over 4 weeks. Website says "opening soon for Black Friday". I had to file a dispute with PayPal. Run, don't walk from this outfit. They are a scam. I'm out of $106.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam, taken my money with no further emails or order confirmations. No responses to website Enquiry and now website is “being fixed”. Zero response from my original Enquiry.

24 October 2025
Unprompted review
Rated 2 out of 5 stars

Bought some On trainers

Bought some On trainers, they arrived. I had accidentally ordered the wrong size. I was offered a discount to keep them, but since accepting this instead of a refund I have heard nothing

30 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. Black friday offer of golden goose trainers on insta portal. never arrived. no ability to contact company. Beware

25 October 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ SCAM WARNING!

⚠️ SCAM WARNING!
I ordered a pair of trainers and some other items from this website and received fake shoes instead of genuine products. I’ve tried contacting their support multiple times via email, but no one responds.
Avoid this website — it’s a scam, and they don’t care about their customers!

20 October 2025
Unprompted review
Rated 2 out of 5 stars

I ordered on 23rd October and was sent…

I ordered on 23rd October and was sent tracking details that said ‘on the way, waiting for details’. The delivery estimate on my invoice was 5-7 days. The tracking hasn’t updated since the day I ordered and I’ve emailed the company numerous times with no response. Now the website is down. Guessing I’ve been scammed. Anyone else? Update- 2 out of 3 items have now arrived and apart from them smelling of petrol ( guessing they’ve been sprayed), they do look like uggs! Will await the final package and be back to review

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam! fake goods

I completed payment but never received my order. I tried contacting their customer service several times and didn’t receive any response.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

No Communication

I ordered a pair of On Clouds. Originally everything was fine. My ordered was out for delivery. Unfortunately, Evri, the courier, lost my parcel. Evri then told me they have a process in places with retailers and I should get in touch with them to see what my options are and the retailer would then talk to Evri on my behalf. I've sent 4 emails to le Cote and also filled in their online contact form 3 times. I've heard nothing, no reply whatsoever. Absolute silence. I'm looking to report this to trading standards etc.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

I have just been recently scammed by…

I have just been recently scammed by this company i ordered trainers that never arrived and they no longer respond to my emails i have had to open a dispute with my bank to help me recover my money please all avoid at all costs even the website is down now it is not running as it should and tbf i blame meta for this also as dont know why they let scammers run their ads on their platform which then consumers like us get scammed.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Fake items

Don’t buy anything from this company received trainer and they were fake , returned them struggle to get a refund.
Warning don’t buy anything from this company ,l’ll remove this when you refund me for my return.

Company still not refund my return

12 October 2025
Unprompted review
LE COTE CLUB logo

Reply from LE COTE CLUB

Official Company Response

The statement is absolutely false, malicious, and defamatory. Our business, Le Cote, is a legally registered company in the United States and operates fully in compliance with national and international business laws.

By posting false and unfounded allegations of fraud, the reviewer is engaging in defamation under the UK Defamation Act 2013, which exposes individuals to serious civil liability including substantial fines and damages. Furthermore, making knowingly false claims online with intent to damage a business may also constitute a criminal offence under the Malicious Communications Act 1988 and could be prosecuted under the Fraud Act 2006. These laws carry the possibility of significant financial penalties and even custodial sentences (prison terms) for those found guilty.

We will not tolerate defamatory or fraudulent accusations against our company. This review has been formally reported to Trustpilot for immediate removal, and we are preparing a full complaint to the relevant UK authorities, including Action Fraud and the National Cyber Security Centre, with all supporting evidence. If the author of this review does not retract these statements, we will escalate this matter legally and pursue both civil and criminal remedies without further notice.

This is a final warning: making false and damaging claims against a legitimate business is not “opinion” it is a serious legal offence that carries heavy consequences.

Le Cote
Legal & Compliance Department

Rated 4 out of 5 stars

Authentic seller in my experience

I ordered some On Cloud trainers from Le Cote Club at virtually half price. At the time, the reviews on Trustpilot all seemed positive. Then, a week later I looked again (as my order hadn't arrived) and saw some 'don't buy - it's a scam' comments. Obviously, I was concerned - I thought I'd stupidly fallen for the 'if it looks too good to be true, it usually is' scenario.
However, I am happy to report that a few days later - my trainers arrived - and they are clearly 100% genuine (I have another pair to compare them against - and everything is absolutely identical - packaging, extra's (On Cloud supply a spare pare of laces in the box) etc.
So I can only conclude that in my personal experience - this seller is authentic. Delivery is slow, that's the only aspect to bear in mind. Otherwise, all good from what I can see!

17 October 2025
Unprompted review
LE COTE CLUB logo

Reply from LE COTE CLUB

💚 Thank you for trusting Le Cote!
It’s a real pleasure to read your comment. We truly appreciate your support. We hope you’ll continue to trust us again in the future. Your satisfaction means everything to us.

Rated 1 out of 5 stars

Sharing My Experience to Warn Others About Suspicious Online Stores


I placed an order on a website, which appeared to sell designer shoes (like GGDB / Golden Goose) at a large discount.
I completed the payment but never received my order.
I tried contacting their customer service several times and didn’t receive any response.
Later, I noticed there were other websites with the same layout, offers, and information.

The website Lyle Studios no longer exists, but it still appears on Trustpilot.
I also found this website called Le Cote, which has the same website design, the same products, and the same concept.

I kindly recommend that Trustpilot reviews and verifies the companies listed on its platform, as this could help protect other customers from having similar experiences.

I’m sharing my experience so others can be cautious with online stores offering unusually large discounts on luxury brands.

15 October 2025
Unprompted review
LE COTE CLUB logo

Reply from LE COTE CLUB

Official Company Response

The statement is absolutely false, malicious, and defamatory. Our business, Le Cote, is a legally registered company in the United States and operates fully in compliance with national and international business laws.

By posting false and unfounded allegations of fraud, the reviewer is engaging in defamation under the UK Defamation Act 2013, which exposes individuals to serious civil liability including substantial fines and damages. Furthermore, making knowingly false claims online with intent to damage a business may also constitute a criminal offence under the Malicious Communications Act 1988 and could be prosecuted under the Fraud Act 2006. These laws carry the possibility of significant financial penalties and even custodial sentences (prison terms) for those found guilty.

We will not tolerate defamatory or fraudulent accusations against our company. This review has been formally reported to Trustpilot for immediate removal, and we are preparing a full complaint to the relevant UK authorities, including Action Fraud and the National Cyber Security Centre, with all supporting evidence. If the author of this review does not retract these statements, we will escalate this matter legally and pursue both civil and criminal remedies without further notice.

This is a final warning: making false and damaging claims against a legitimate business is not “opinion” it is a serious legal offence that carries heavy consequences.

Le Cote
Legal & Compliance Department

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