Lec Reviews 

Spoke to Harry in spares customer service who was extremely helpful along with hayley the supervisor. My autistic son knocked a door shelf out of fridge having a melt down and hayley authorised a replacement free of charge. Very kind helpful staff . Thank you

2year old fridge. does not work now, they want £140 to come out. Not worth the money, buy products that are well known, better value for money, will not buy or recommend any LEC products.

A big thank you to Carol for helping me getting my LEC chest fteezer working. Her telephone advice was extremely helpful.

We have had 5 call outs over the past year since buying our fridge freezer in October 2017. They’ve replaced 2 different parts. It broke or the final time a month ago, they came to fix it, the wrong part was sent and then it turned out it was this part that had been a fault the whole time. Apparently that part now doesn’t exist. So I’m left with a broken fridge freezer, all of my Xmas food is ruined. They were supposed to order me a new one within 48 hours. They didn’t. They said another 48 hours and I’ve still heard nothing! And now the weekend again. I have a 6 month old baby and I just feel this is so bad. I have tried phoning Lec but am resorting to trust pilot in a hope that they might call me back as nothing has worked so far. Very frustrated and disappointed. The engineers were nice but that’s about all I can say. Would not recommend this company or fridge freezer.

This is a review of Clair Spokes who helped me to reset the min and max temps on our lec medical vaccine fridge. we have been having trouble for a while and I have spoken to other people who treated me like an idiot and did not fix the problem so I was a bit hostile. Clair, however, treated me with courtesy and respect and was able to sort the problem for me very quickly

Bought a 150cm high fridge freezer from LEC/Dimplex TF50152W_WH.
Reason it fitted space exactly and had reversible doors.
Instruction book given was for older model and didn't apply. Made phone calls to customer service who didn't know and could not help.
Found out myself but holes to refit doors were so badly aligned they had to be forced into position.
In all a poor experience.

Thank you
Clare Stokes who I spoke to on the phone was extremely helpful. The problem was solved without the need for an engineer to come out.
Thank you

We accidentally damaged a plastic shelf in our new fridge. The very helpful Lec representative took full details and on the following day we received a new shelf. The rep was called Carole and could not have been more pleasant and efficient. Well done Lec.
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Great experience. Spoke with Diane, who was very helpful, friendly and informative. Job booked in - good result, thank you.

After 4 or 5 engineer call outs , the whole year guarantee finished by then with no fix or replacement. they said use a cotton bud as blocked lol.

I replaced my Lec fridge with another Lec only in black, in October 2017. I went with Lec again because I had one before and it was still working, just beaten about a little. It was 14 years old and never had a problem with it. The new Lec fridge is black looks stylish and is very quiet running. On my experience with Lec fridges I would recommend to other customers..

i would just like to share with you a great customer experience i had with LEC. My fridge developed a crack in the lining and it was out of warranty however as this was not caused by any misuse from ourselves the people at LEC have decided to replace the fridge. Pauline from customer service was excellent in dealing with this request. She properly assessed the situation requested photographs and passed on to the technical department. I have to say i have had loads of bad customer experiences with companies like CURRYS and Knowhow in the past and its great to know that a company such as LEC actually give a damn about customers. I will be buying fridges from LEC for the rest of my days. Well done guys. Thats how to retain business.

My 10 year old integrated fridge freezer broke down whilst I was in our holiday caravan for a week so we had no fridge all weekend, I rang LEC first thing Monday and they said they would arrange a fixed price repair but the earliest they could do was Wednesday, I waited in Wednesday (we are still on our weeks holiday with two small children to occupy) and the engineer didn't arrive. I rang LEC to be told that there had been an error and they advised someone would come Friday (we were leaving in the Saturday). I said it wasn't good enough and wanted to speak to a manager who would have to call back. The manager called and apologised - he said he would get an engineer out Thursday, he also said he would call back afterwards with a gesture of goodwill - he never has!!!! On Thursday the engineer arrived as promised, he asked the symptoms and told us it was beyond economical repair - exactly the same symptoms as I first advised in my call on Monday and was advised that a repair was my best option. I wasted a whole week with LEC with phone calls and wasted waiting days. It ruined my holiday, in the end I ordered one from another company with next day delivery. I could have done this from the start if LEC had advised me that it was beyond economical repair or turned up on the Wednesday. Very disappointed with the service and the fact that the manager has forgotten all about his promise of compensation! Emma Glidewell

All I wanted was a catch for the freezer compartment for my under counter fridge R5010W. I contacted Glen Dimplex the company who produce LEC fridges.
I got a parts diagram but when I gave them the number I was told the description did not match the parts in the diagram. I could not order the catch on its own I would have to have a new door. They gave me a small discount so it only cost me £17.05. A new door arrived BUT IT DID NOT HAVE A CATCH.
I sent the door back with a letter of complaint which took 5 weeks to get a response. I was emailed a photo of the catch I wanted and I was told this would be sent at no extra charge. WOW !
HALF a door arrived with the catch attached. I only got the front of the door but it has no back. I have cut the back off the old door but it is full of foam insulation which I do not think I can glue properly. I give up.
I have put the fridge in the store and bought a new one, not an LEC.
As well as the appalling service I was forced to use the expensive 0844 number, which they are still advertising without offering a 01 number (now illegal). I was told they could only deal over the phone not by email. The staff were friendly except for one who was arrogant and not helpful.