Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
Company replied
Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Impeccable
15 November 2023
Unprompted review
Very good
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly random countries, the so-called "zone spéciale". Finally, I really dislike the '30 days validity', especially finding it out after activating my purchase. May be more tolerable if it would be more than one month at least because one month is the typical period for subscriptions, which makes comparisons easy and often unfavorable to Lebara.
9 November 2023
Unprompted review
The gentleman was so kind and smart
The gentleman was so kind and smart. Immediately recognised the problem. In minutes helped fix my problem. I am grateful. Thank you good luck
27 October 2023
Unprompted review
Good service
10 October 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I m very happy
I m very happy and I found labera the excellent network in all over the France and I recommend for all our forgne and tourist friends
29 September 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Ebadullah Saberi,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Good network service I would recommend…
Good network service I would recommend for anyone
18 September 2023
Unprompted review
I prefer Lebara a lot and recommend you…
I prefer Lebara a lot and recommend you as well, you will be satisfied,
29 August 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Ofelya,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Iam satisfied to call this lebera…
Iam satisfied to call this lebera connection which is more useful and friendly connection..
25 August 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Suresh TREESON,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Internet is heaviliy traffic shaped even on SFR
EDIT: I took Lebara mostly as I'm expat in France and was looking for service provider that has page and/or customer service offered in English. Lebara does, others I couldn't find the offer. Network is now offered over better service based on SFR. You have now 5G availability however network is heavily restricted and often overloaded in the upload direction which renders surfing almost unusable. I have dual sim phone and the second I switch to second sim traffic is immediately normal. I do not recommend LEBARA as a single and only provider as internet can be very unreliable.
21 July 2023
Unprompted review
Hopeless France Lebara. Germany Lebara not much better.
Contacted German lebara to find out if the France Lebara Sim card will work in Germany. They transferred me to France Lebara. No answer. Giving up. France Lebara has been very unreachable in the last month. Hopeless. And more hopeless that Germany Lebara cannot answer a simple question as to whether a Lebara Sim card will work in their country. Absolutely hopeless. I recommend avoiding Lebara at all costs.
14 July 2023
Unprompted review
Super merci 👍
28 June 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Hantrios Raul,
Merci infiniment pour votre joli commentaire ❤️
Nous sommes ravis d'apprendre que vous êtes bien satisfait de nos services 😍
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️
Très bonne journée 🤗
Martin de l’équipe Lebara France
Excellent j'aime beaucoup
12 June 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Blessings Kapaipi,
Merci beaucoup pour votre message. Très heureux d’apprendre votre satisfaction et soutien ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Restez connecté et à jour de toutes nos promotions en nous suivant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Bonne journée,
Martin de l’équipe Lebara France
Un service parfait
22 May 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Khadija Belbattah,
Merci de nous avoir fait part de votre avis. Très heureux d’apprendre de votre satisfaction avec nos services ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Très belle journée 🤗
Yannick de l’équipe LEBARA France
I am satisfied with Lebara
I am satisfied with Lebara. They have a good network and good services. Roaming plans outside europe could be a valuable addition.
12 May 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Vineeta Janmeda,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
It’s the best service for foreigners to…
It’s the best service for foreigners to call their home country. It has good customer support.
8 May 2023
Unprompted review
Satisfaction du service
5 May 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour AM the Middle The Middle,
Merci pour les cinq étoiles 😍
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Agréable journée à vous 🤗
Martin de l’équipe Lebara France
Reply from Lebara Mobile (FR)
Hello mehboob shah,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
This awful company fails to deliver sim…
This awful company fails to deliver sim cards and is slow on refunds. Avoid. Poor customer. Overall to get a refund it took 30 days and three emails and two chats over live chat to resolve this.
They closed my first ticket by sending no response just that they had closed my ticket and took 20 days to refund. Awful customer experience. If customer success is their goal and UX is the mean to deliver that here's your action plan: Deliver sim cards and if you can't do that refund and apologise and offer compensation for the time lost.
Edit after lebara's response: you sent me a tracking number which informed me that you had not handed over the SIM card. I contacted you 15 days after the order and it took 2 emails and 3 love chats to get a refund. The whole process took a month without a SIM card. You still have failed to apologise and by the way there isn't a private messaging function on trust pilot. Awful awful company.
1 May 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello JK,
With each of our ordered, paid SIM cards, comes a tracking number allowing our customers to track their purchases in order to avoid, any delivery situation that may occur unexpectedly. As mentioned on the website, deliveries can take up to 10 working days before arrival.
In order to verify your case and be able to provide appropriate information, we invite you please to respond to private message for your contact details.
We sincerely apologize for any caused inconvenience.
Great day to you.
Alice from Team Lebara France
We recharged a full month but got only 1 day
We had a monthly bundle 9.95 euro providing 10 GB which was reduced to 7 GB while we used on holiday in Ireland. When it run out it suddenly with us thinking we had 10 GB and stopped working we immediately recharged paying $10 euro thinking we were buying another another 10 GB but this was applied to adifferent plan / rate and stopped again only 6 hours later as the 10 euro was consumed by just another 50 MB of data. Lebara service said we applied the recharge wrongly but the UI only allows one way to recharge which is entrappement. Why would anyone buy data at this rate? Suddenly losing internet caused us real hardship while away from home. Since returning to France we cannot get to 2345 service for voice mails since last October from our home address but Lebara France keep closing the issue as resolved without fixing. In essance there is not real support and we wasted 25 hours sending chat text and emails. If you switch off auto recharge and try to do manual recharging you cannot tell if it will be applied to your bundle or another super high charging rate. Thier advertising that you can stop and start the bundles is misleading and will trap you into paying unexpected charges. Stopping auto recharge on your bundle only works if you do so 7 days in advance of the recharge date for no obvious reason when recharges normally apply almost immediately.
26 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Dear Mr. Rooney,
We have checked in our system and your current offer provides 10 GB and not 30 GB. And your data usage limit in the EU zone is 7 GB, so enough for personal use. We therefore do not understand if you are complaining about our offer. The voicemail number is 2345, not 2325.
For the recharge, you can switch off the auto recharge simply by disabling the option on your account and there are no additional fees.
I invite you to visit our site lebara.fr to have all the information you want on the use of our services in France and in the EU zone.
We stay at your disposal for any further information.
Regards
Lebara Team
Une tres bonne experience
13 April 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Rolande Guierou,
Merci beaucoup pour votre message et confiance. Nous sommes ravis de vous lire et de constater votre satisfaction à l’égard de nos services ❤️
Nous ferons en sorte que votre prochain avis soit plus étoilé que celui-ci ⭐
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Pour ne rater aucune actualité Lebara, suivez-nous sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Agréable journée à vous
Martin de l’équipe Lebara France
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