Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
Company replied
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
Company replied
Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services. 😍
On est très heureux de savoir que Lebara vous correspond parfaitement. 😊
Très belle journée à vous,
Martin Lebara France
Really good
3 September 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
We wish you a wonderful day 🤗
Martin from team Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services. 😍
On est très heureux de savoir que Lebara vous correspond parfaitement. 😊
Très belle journée à vous,
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Merci beaucoup pour votre avis. 🤗
Belle journée,
Martin Lebara France
Criminally programmed
Criminally programmed. Impossible to obtain RIO code to keep phone number with a different operator because they have Blocked the 3179 number. The website gives no alternative for obtaining the code. And the contact button is fake
Add to that that the connexion is worse than with other operators and you have what is a very nice con.
27 June 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Maya Ross,
We have made a request to collect your information and a contact number, in order to be able to offer you a solution adapted to your situation.
Good day to you.
Martin from the Lebara France team
Lebara Customer friendly
Lebara is really a customer friendly. The Customer care executive Madani really understood my urgency request and resolved my issue quickly.
Thank you.
10 June 2024
Unprompted review
Misleading practice with bundle renewal
Sadly, Lebara is using misleading practices on their webpage when it comes the renewal of their monthly bundles.
In their "bundle & rates" FAQ, they clearly state that the bundle will automatically be renewed, if you have enough credit on your account. This is, so clients Top Up their credit with them. Then, when the monthly renewal arrives, they don't use the credit, but try to charge your card again. If that doesnt work, they cancel your monthly bundle and your credit is being used for "on the go" usage, which is obviously much higher, so that your credit gets eaten up in hours.
It´s sad to see, that such a clearly misleading practice is used by an internationally operating company, to lure people into topping up their credit and then misusing it. I talked to their customer service and all they do is return your topped up credit, clearly aware that this is a practice which is designed to mislead customers.
31 May 2024
Unprompted review
Reply from Lebara Mobile (FR)
Dear Paul,
We are sorry to learn that your credit was consumed and your bundle not renewed.
We sent you an information request, this will help us with the investigation and to better understand what happened on your account.
Have a great day.
Alice from Lebara France Team
Reply from Lebara Mobile (FR)
Bonjour Sirley Barbosa,
Merci beaucoup pour votre avis. 🥰
Belle journée,
Martin Lebara France
Pleasantly surprised with the good…
Pleasantly surprised with the good service of Lebara, I’d recommend to everyone!
3 May 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Elfie,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Can not make a call
Tried to call my husband to pick me up, got an error message "number not registered". After half an hour managed to borrow a phone to call my husband to pick me up.
Now at home and checked my lebara account which shows the sim card as registered.
Had to use my husbands phone to call
labara support waited an 1 hour 20 minutes and have been timed out.
If you are thinking about using Lebara think twice.
30 April 2024
Unprompted review
Reply from Lebara Mobile (FR)
Good morning Sally Hill,
We are sorry for the inconvenience caused. Please note that a customer service representative will contact you to follow up on your file.
Good day to you.
Martin from the Lebara France team
Salah made a perfect service
Salah made a perfect service
Very interested in my problem .
He call me back yo see if everything was working after is intervention and after that made is directives .
Before Dalah I made 4 phone calls to Lebara with no sucess and nobody offer to call me back
Thank you Salah
26 April 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Paulo Figueiredo,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Signal is weak in Normandy compared to…
Signal is weak in Normandy compared to other providers. So I need a dual sim phone so i can swap to SFR when needed.
After my above post, which was originally given a 1* Lebara have telephoned me and explained that the reason my signal is weak is because Orange are providing a poor service for my area. So it's Oranges fault.
11 April 2024
Unprompted review
Excellent service
Excellent service. Great value and the most helpful staff I’ve ever dealt with. Very highly recommended.
2 April 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Graham Davies,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Reply from Lebara Mobile (FR)
Bonjour moatez billah ouchen,
Merci ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici 👉 : https://lebara.promo/396p4jwk
Restez connecté et à jour de toutes nos promotions en nous suivant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Belle journée à vous, 🤗
Martin de l’équipe Lebara France
Great customer experience with Naji
4 March 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Diana Maria Medesan,
Merci infiniment pour votre joli commentaire ❤️
Nous sommes ravis d'apprendre que vous êtes bien satisfait de nos services 😍
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️
Très bonne journée 🤗
Martin de l’équipe Lebara France
Reply from Lebara Mobile (FR)
Hello Noelia Emely Arteaga,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
The assistance in mobile app is great
The assistance in mobile app is great. The assistant explained everything very clear and solved my problems
4 March 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Vera,
We are happy that you are with us, and we thank you for your starred review ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Thank you so much for your help and for…
Thank you so much for your help and for your effort in your job!
Have a nice weekend
1 March 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello lina diaz,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
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