Lease Car Direct Reviews 

200
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company, noting that the entire journey was handled with complete professionalism. Customers frequently praise the staff for being exceptionally helpful, proactive, and always available to answer any questions from initial inquiry to final delivery. People consistently highlight the outstanding communication and efficient, clear processes that make every transaction completely stress-free. Consumers are also extremely pleased with the rapid vehicle delivery times, often receiving their new cars ahead of schedule. Buyers note that the team consistently goes above and beyond to secure unbeatable deals tailored precisely to individual needs. Reviewers strongly recommend this trustworthy business to anyone seeking a seamless and satisfying car leasing experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting an efficient and stress-free... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be exceptionally positive, seamless, and stress-free. Reviewers... See more

User experience

People report overwhelmingly positive experiences with user experience, finding the entire process... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the incredible speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

From beginning to end, my experience with Harj and the team was fantastic. We were pleasantly surprised when our 75 reg VW Tiguan R-Line arrived a month early. We couldn't be more thrilled and will de... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(200)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Took out a hire contract for Audi A7 with Lease Car Direct. Got an excellent deal. Was a long wait for car to arrive, but this was outwith the company’s control due to Covid and manufacture issues. Atul was excellent throughout, keeping me updated when required even out with normal office hours. Really honest and reliable, I wouldn’t hesitate to recommend them.

Ian Borthwick

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Harj

After looking for quite a while over the Internet for a lease deal which suited me I came across Lease Car Direct. Particularly an advisor named Harj who was professional and informative. I had a little mishap with regards to the documents but Harj managed to sort everything out and came through in the end.
I recommend Lease Car Direct to anyone after a lease deal. Even better ask for Harj and he won't let you down.
Keep up the good work Lease Car Direct!!

9 March 2021
Unprompted review
Rated 5 out of 5 stars

The Personal Touch

Amazing service and was kept updated every step of the way with great communication and a personal touch. I didn't feel like "just another customer" or a "number".

I've got an amazing deal on a beautiful car and when my 2 years are up, I have no doubts I'll be using the same company again.

Thank you, Atul!

1 February 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Atul very professional, helpful and always responded to any queries in a timely manner. Great car, very happy with service.

1 February 2021
Rated 5 out of 5 stars

Ordered a new Audi through lease car…

Ordered a new Audi through lease car direct.
Dealt with harj who was very patient throughout the whole process. Questions were answered very quickly, and I’m pleased with how things went.
I never leave reviews so take this as a very big positive.

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary Service

I had the pleasure of working with Harj at lease direct to secure the lease of my Range Rover sport. The process was seamless and professional. Harj went and still goes over and beyond to ensure I’m enjoying the vehicle. Can only recommend!

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

I used Lease Direct for the first time recently and had my Audi A5 delivered today. They have been really helpful and professional all the way! I would highly recommend using them.

12 January 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have used Lease Car Direct for the first time recently and I have found them to be friendly, knowledgable and happy to help.

I will have no reservations in using them again and would recommend them without hesitation.

8 January 2021
Rated 5 out of 5 stars

Excellent service and support

Wanted to get a car at short notice and Lease car direct did not disappoint. From choice to paperwork to arrival of car, everything happened smoothly and on times and dates mentioned at the start. Harj was very helpful and answered any questions I had. It's been a good experience.

25 December 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

I spoke to an adviser named Harj, whom I found to be exceptionally helpful. He answered all my questions, emails and messages. He even replied late in the evening where I was particularly being impatient. He was extremely patient and extremely supportive and helpful in helping me find my car and my needs. I have dealt with him every step of the way, he even sent me a courtesy email ‘aftercare’ email to ensure that I was happy. I couldn’t ask for a better service!
The website is easy to navigate through, with no hidden agendas. There’s an agent on call who will help. What I liked the most was that I didn’t feel pressured into falling into a contract.
I would highly recommend the brokers!

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Lease Car Direct . Excellent Service

Excellent service from start to finish.
From first seeing the advertisement on Instagram and making contact to the actual delivery of the car , nothing could have been easier.

I was kept fully in the loop with pricing , contract details like length of lease, mileage etc and even could make contact out of hours via WhatsApp.

I cant recommend this company enough.
They have a great range of vehicles at very competitive prices with varying lease lengths , mileage and also deposit options.

5 star company and excellent staff who made the process easy and very quick.
All documentation sent via email for signature and full transparent disclosure of all legal information from the off.

Don't go anywhere else for a lease deal . These boys know there motors 🚘

11 December 2020
Rated 5 out of 5 stars

Very responsive

Very responsive, resolved any issues quickly and delivered on their promises. Will use again when it is time to renew my vehicle.

11 December 2020
Rated 5 out of 5 stars

Atul and Harj were very helpful and…

Atul and Harj were very helpful and organised delivery of my new Audi A5 in timescales stated and slightly below budget originally quoted.
Great stuff given the current circumstances.
Great service and would highly recommend them to all.
Will be contacting them again at the end of lease deal.

11 December 2020
Unprompted review
Rated 5 out of 5 stars

I contacted Lease Car via the web

I contacted Lease Car via the web and Harj called me the following day. He couldn’t have been more helpful.

Sadly it was me that was the fly in the ointment as I simply didn’t know what I wanted (make / model) but I did know my budget.

Harj worked hard over the following weeks and was extremely reassuring when we spoke that something would turn up that took my fancy at the right price.

Unfortunately as my PCP was coming to an end Jan ‘21 I had a collapsing time frame so in this occasion it didn’t work out for me but I’ve no hesitation in recommending Harj, polite, patient and genuine in all of our communications.

I’ll be back !!

11 December 2020
Unprompted review

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