THE COMPANY DID RESPOND AND RECTIFY. However the rectification did take 3 times as long as the original shipping, and we wondered if we were getting it. But I appreciate the rectification. ORIGINAL... See more
Company replied
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Review summary
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Communication was clear and timely. We were kept updated right up until delivery day, and the installers arrived exactly when they said they would. Both of them were friendly, polite, and incredibl... See more
Big shoutout to James in sales, he helped us pick the right product for our space and gave some really helpful tips. We didn't feel pushed into anything, which we appreciated. The delivery was quick,... See more
We recently purchased an outdoor table tennis table from this company, and overall we are really impressed. The table itself is very sturdy, weather-resistant, and folds smoothly. The bounce is cons... See more
3.2
Average
98 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Beds still not here!!
A month and a half later, multiple emails and phone calls. Promised of an upgrade, still no bunk beds! Poor service! Never again!
7 April 2026
Unprompted review
Reply from leafliving.com.au
Hi Janine,
Thank you for taking the time to share your feedback. I’m truly sorry for the experience and understand how frustrating this process must have felt from your perspective.
For clarity and transparency, your order #12478 was placed in Western Australia with free delivery, which involves stock transfer. The ETA is displayed on our website and our system also sends automated updates throughout the process. Our team has remained in communication to provide updates and available options along the way.
To help reduce your waiting time, we offered an upgraded model that was already available locally in WA at a higher value. The delay at this stage was mainly due to awaiting final confirmation on the replacement option. Once our team was informed on Tuesday afternoon that you had confirmed the change, we immediately prioritised the order, and the delivery was successfully completed by 10am Wednesday.
Regarding installation, we completely understand your expectations. While we were not able to provide complimentary installation in this case, we do offer professional installation as a paid service, which ensures the work is completed safely and to a high standard. As our WA warehouse is newly established, our local installation team is still being expanded and trained, which limited what we could arrange immediately. That said, we did prioritise your delivery and provided an installation subsidy as a gesture of goodwill.
We sincerely apologise for the inconvenience caused during this process. Your feedback is taken seriously, and it plays an important role in helping us improve, especially as we continue to build and strengthen our WA operations. Our local team is growing quickly and is committed to delivering a better experience moving forward.
Thank you again for your patience and understanding. We genuinely hope to have another opportunity to provide you with a smoother and more seamless experience in the future.
Kind regards,
Mark
Customer Care Manager
Leaf Living
No customer service
No customer service
After buying a product . One of the items did not get sent and i still have not received it and it was over 6 weeks ago .
20 February 2026
Unprompted review
Reply from leafliving.com.au
Dear potential customer,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Based on your description, this situation does not align with our standard fulfilment and communication process, which suggests there may have been a breakdown in communication or an issue linking your order within our system.
We would really appreciate the opportunity to look into this for you and resolve it properly. Could you please provide your order number or contact us directly at customerservice@leafliving.com.au
? Once we have your details, our team will immediately investigate and provide a clear update and solution.
At Leaf Living, all orders are handled through a structured and trackable process, and cases like this are taken very seriously. We are committed to making sure every customer receives both their product and proper support.
We look forward to assisting you and getting this sorted as soon as possible.
Kind regards,
Mark
Customer Care Manager
Worst delivery service even we paid delivery charges
We have paid for the delivery charges to delivery it to upstairs, but delivery guy didn't even knock the door or ring a door bell but left the delivery infront of our house and sent us the delivery status with fake signature saying delivered. We couldn't even reach customer service from leafliving and also the delivery guy number.
27 March 2026
Unprompted review
Delivery did take a bit longer than we…
Delivery did take a bit longer than we expected, which was a little annoying, but to be fair customer service was good about it and kept us updated. Once it arrived, we were really happy with the quality. Solid product and worth the wait.
11 March 2026
Unprompted review
Do not buy from here when there are…
Do not buy from here when there are this many bad reviews you know they are doing something wrong
25 March 2026
Unprompted review
Reply from leafliving.com.au
Hi there,
Thank you for your feedback.
We take all customer concerns seriously. However, we have conducted a thorough internal check and are currently unable to locate any order or service record under this profile.
As a structured retail and logistics-based business operating across multiple states, all orders, deliveries, returns, and after-sales cases are systematically recorded and handled under clear internal processes, as well as in line with Australian Consumer Law (ACL).
At this stage, your review does not include any identifiable details (such as order number, product, delivery information, or specific issue), which makes it difficult for us to understand or verify the situation you are referring to.
If you are a genuine customer, we kindly ask that you provide:
Your order number
The product involved
A brief description of the issue
Once received, we will review your case promptly and work towards a fair and professional resolution in accordance with our policies.
We are committed to transparent, process-driven service and stand by our responsibility to resolve legitimate customer concerns properly.
Kind regards,
Mark
Customer Care Manager
Do Not Approach This Company-NEVER
When purchasing from Leaf Living, a delivery timeframe is shown on their website, and you trust that information. But after completing the purchase, do you receive an email stating that they extended the delivery time frame and it may take two to three weeks?
After waiting more than one month, following up repeatedly, and spending a significant amount of time and effort, you are then told it may take another three weeks. Even with this, you will not receive your item!! They do not honour their promise, just play with you.
It is very difficult to get any response to calls or emails. You are forced to spend considerable time chasing them, which becomes both stressful and frustrating. When responses are eventually received, they are often vague, inconsistent, or simply not followed through.
Just look at their Trustpilot rating — it reflects the reality of this company.
If you value your time, money, and peace of mind, I strongly recommend avoiding this company altogether.
17 February 2026
Unprompted review
Reply from leafliving.com.au
Hi Reza,
We have carefully reviewed your order (#12280), along with the full communication and delivery records associated with this case.
To clarify, your order was actively managed throughout the process via our system-based workflow. Delivery timeframes and updates were automatically generated and communicated in real time, and additional options — including alternative products or cancellation with a full refund — were also provided to allow flexibility. Based on our records, you elected to proceed with waiting for the item.
Throughout this period, there were multiple points of contact, including emails, calls, and messages, where updates were provided as new information became available. As this order involved a large and heavy item, fulfilment is dependent on stock movement, scheduling, and logistics coordination across locations, which differs from standard small-parcel delivery models.
We acknowledge that this type of delivery experience may differ from more immediate retail or marketplace expectations. However, our operating model is designed specifically for oversized and heavy goods — balancing product value, nationwide fulfilment, and structured after-sales support. This approach enables us to offer highly competitive pricing while maintaining delivery capability across regions.
We also note that the order has now been successfully delivered, with delivery records and on-site photo confirmation completed. We are pleased that the fulfilment was ultimately completed as arranged.
While we understand the frustration caused during the waiting period, we believe the process followed was consistent with our operational model and the options communicated at each stage. We remain committed to continuously improving communication clarity and overall customer experience.
Kind regards,
Mark
Customer Care Manager
Honestly do yourself a favour and shop…
Honestly do yourself a favour and shop elsewhere. Time wasted on a company who is clearly happy to take your money but cannot deliver. BUYER BEWARE.
20 March 2026
Unprompted review
Reply from leafliving.com.au
Hi Michelle,
We have reviewed your comment alongside the records for your order (#13002).
For clarity, your order was cancelled and fully refunded shortly after purchase, with the refund processed on 20 March. At no point was payment retained without fulfilment. The order did not proceed as the delivery requirements could not be aligned within the requested timeframe.
Based on our communication history, our team explained the delivery conditions applicable to Western Australia, including the distinction between locally available stock and interstate transfers. Where interstate transfer is required for large and heavy items, delivery timeframes and logistics arrangements may differ from standard metro dispatch.
Following your request and preference not to proceed under those conditions, the order was cancelled and refunded promptly to allow you to make alternative arrangements without further delay.
We would also like to clarify that all shipping terms, including conditions relating to stock location and delivery timeframes, are outlined in our shipping policy and communicated through our system notifications. Our team acted in accordance with these processes and responded to your enquiry prior to cancellation.
We understand that the experience may have been frustrating, particularly where expectations around timing and delivery differed. However, the order was handled transparently, and the outcome reflects your stated preference not to proceed.
At Leaf Living, we operate with structured processes across warehousing, logistics, and customer service, particularly for oversized items where delivery constraints vary by location. We remain committed to providing clear information and fair outcomes in all cases.
Kind regards,
Mark
Customer Care Manager
Bought a table tennis table and it’s…
Bought a table tennis table and it’s been a great addition to our backyard. Delivery went smoothly and the table feels sturdy and well made. Took a little longer than expected, but communication was good throughout.
4 March 2026
Unprompted review
How to lose business
Having sent numerous messages via their AI chat, asking various questions & given positive answers, despite being promised several times that I will receive an email, I never did. I finally rang, but the response I got was not enthusiastic!! I was promised answers, but never got them. All I wanted was to order a product, but they had no interest whatsoever!! Today I purchased & paid more, for a better option, and the whole process was a breeze!! Suffice as to say I will never engage with this company again. Their attitude towards business is appalling
10 March 2026
Unprompted review
Reply from leafliving.com.au
Hi Kim,
We’re sorry your enquiry experience felt frustrating.
Leaf Living operates as a multi-warehouse, multi-team online retailer across Australia, and some delivery questions require confirmation from stock, warehouse, or product teams before we can give a reliable answer. While that coordination can sometimes take longer than a customer hopes, we accept that the follow-up on this occasion should have been better.
We also note that, even after your review was posted, our team still made the effort to call and apologise directly, as we take all feedback seriously, including from customers who are still at the enquiry stage.
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQLPJwELPWNFO5nNAgfNAmKwhyBUXNOyvEEJibtW84sgAA_610_519.png?v=1773292596
Thank you again for the feedback. It helps us continue improving our response speed and internal coordination.
Kind regards,
Mark
Customer Care Manager
Leaf Living
Nightmare experience with Leafliving 🙅
Nightmare experience with Leafliving 🙅. Ordered and paid in full for a pool table on Dec 10th 2025. Got partial delivery and still waiting 3 months later! Customer service is slow, responses are delayed, and excuses are endless. Don't waste your time and money like I did 😡. I can't comment on the table as it is still in pieces.
10 December 2025
Unprompted review
Three months and still waiting
Ordered a table tennis / pool table in November 2025 and three months later it still hasn’t arrived. Website stated 4-6 weeks delivery time, so we were expecting it around or just after Christmas. Received two emails after ordering saying that it was on track, which was a total lie. We emailed the company asking when the table would likely be coming, and received a couple of emails back making excuses for the delay and then saying it should arrive in 2 weeks -it has now been another 4 weeks since then. They have offered us a full refund but the kids still want the table so we decided to continue waiting. Now no further correspondence has been received giving us any indication of when it might arrive. Would not recommend buying from Leaf Living. Kids are extremely disappointed that they haven’t been able to use the table over summer.
26 November 2025
Unprompted review
Still waiting……
Still waiting for delivery or even an update on expected delivery. Has been over 6 weeks. Several emails exchanged but no results or indication of when my items will be delivered if at all. I think this is a scam site and I will be contacting consumer affairs to report. Do not purchase from this site.
6 January 2026
Unprompted review
Absolute fraud - Do not order
Absolute fraud. My order is so far 5 months late. Arrived in separate parts, still waiting for the final delivery. Horrendous customer service.
5 November 2025
Unprompted review
Reply from leafliving.com.au
Hi Janine,
We take allegations of “fraud” very seriously, and we respectfully disagree with that characterisation.
Your table is a fully customised piece, a special round configuration with custom colour selection. To our knowledge, we are currently the only supplier in the Australian market offering this specific design and finish combination. Custom projects of this nature are made to order rather than drawn from standard stock.
Your table was delivered within the agreed custom production timeframe.
In the days leading up to Christmas, you contacted us requesting installation. Although our installation team was fully booked during the peak period, we rearranged schedules and had a technician attend on 26 December, during the holiday period, to ensure your table was professionally assembled as soon as possible.
During the final stage of installation, it was discovered that the pocket components were missing from the packaging. The table had been delivered sealed and unopened. Rather than debating the cause, we immediately reordered the custom pocket components from the manufacturer. As this is a bespoke product, replacement parts require production time.
Importantly, the missing pocket trims did not affect the table’s structural integrity or ability to be used in the interim.
At the time we became aware of this review, our records indicate the order had been completed. If there has been any timing discrepancy in communication, we apologise for the frustration caused and understand how delays, particularly around the holiday period, can feel amplified.
Your table is a striking custom piece, and we are proud of the final result. We have attached a reference image of the model for clarity.
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQDPJxSFFtKlWfnNBQDNBMiwlLBK0fwMYOYJdVG2qQbhAQ_1224_1280.jpg?v=1771922456
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQLPJxG2lp1F-fnNAwfNBFqwcSUE13YBKbkJdVG2qQbhAA_1114_775.png?v=1771922456
We specialise in large-format and custom billiard tables, offering design flexibility not commonly available in the market. While bespoke manufacturing can occasionally result in longer lead times than standard products, we remain confident in the quality, value and service we provide.
We genuinely believe our products are worth the wait.
If there are any remaining concerns, please contact us directly and we will assist promptly.
Kind regards,
Mark
Customer Care Manager
Leaf Living
Ordered multiple items for our outdoor…
Ordered multiple items for our outdoor area and all arrived safely and on time. The products feel durable and well made. Mike was very helpful during the ordering process.
11 February 2026
Unprompted review
DANGEROUS GOODS
DANGEROUS GOODS — AVOID.
We bought a kids bunk bed from Leaf Living and what turned up was a joke. The timber and finish were visibly damaged, the paint job was cheap and patchy, there were cracks/splitting at joins, and the fixings didn’t line up properly. For bunk beds meant for children, that’s not “cosmetic” as Leaf Living put it, that’s a safety issue.
There is zero chance this bunk bed meets Australian safety standards.
We sent photos and demanded a refund. Instead of taking responsibility, Leaf Living kept sending generic, copy-paste, ChatGPT-style replies blaming “transport” and “installation” to dodge a refund. Just endless circles, excuses, and delay tactics.
We’ve lodged a Consumer Affairs complaint and we’re still out of pocket.
AVOID.
09/02 - Update: Leaf Living’s reply is more nonsense. They claim our photos were “non-visible internal components” and “taken before completion”.
Wrong. Every photo is of visible, external surfaces (you can see for yourself) the stuff you see when it’s assembled. Chips, cracks, bad paint, damage and misaligned fixings. You can’t hide that.
The posted links to pretty photos are not even of our actual product. Irrelevant.
They also keep talking about a refund being “processed/under review” (we have emails saying this) but no refund has been processed and we’re still out of pocket.
Lots of words, zero action. AVOID.
9 February 2026
Unprompted review
Reply from leafliving.com.au
Response from Leaf Living:
We take all customer feedback seriously, particularly where children’s furniture and safety are concerned.
In this case, the bunk bed supplied is structurally sound and compliant with Australian safety standards. The concerns raised relate primarily to cosmetic appearance and to photographs taken prior to the completion of professional installation, including images of non-visible internal components that are not part of the finished, user-facing product.
To address the customer’s concerns in good faith, we offered:
Complimentary professional installation (normally a paid service), to ensure the product is completed and assessed in its final, intended condition; and
As a goodwill option, acceptance of a return after the item is dismantled and securely packaged, which is a standard requirement of our third-party logistics partners.
Unfortunately, these reasonable solutions were declined, and we were asked to proceed in a manner that is not operationally feasible within industry norms.
For transparency, we have made available photos of the same model after full professional installation, showing the finished appearance and condition of the product. These can be viewed via our website and in person at our showroom, and the following links:
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQDPKIQCT_q9m33NA8DNBQCw4lyWt1aPbMkJYfctnHeXAA_1280_960.jpg?v=1770627260
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQDPJyJnZS-Z633NA8DNBQCw66UkrvkHodEJYfctlMqvAA_1280_960.jpg?v=1770627259
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQDPJyIMch8fq33NA8DNBQCwyMfgJRvYVacJYfctljWjAA_1280_960.jpg?v=1770627259
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQDPKcg6zITxW33NA8DNBQCwjPJ5iJsE4dsJYfctrUKmAA_1280_960.jpg?v=1770627260
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQDPJwMs79QGi33NBQDNA8CwgoRIWeeVWo8JYfctpCRAAA_960_1280.jpg?v=1770627259
We welcome customers to visit and inspect our products directly before or after purchase.
We respect every customer’s right to share their experience. At the same time, we remain committed to fair, factual communication and to resolving concerns through practical, industry-appropriate solutions.
Mark
Customer Care Team
Leaf Living
For some reason my reviews are not…
For some reason my reviews are not being posted. This company promised that the items were in stock and later refused refunds for over 2 months after it was not delivered. My order number is 9005 and finally managed to get a refund through amex.
19 November 2025
Unprompted review
Reply from leafliving.com.au
Hi Amir,
Thank you for sharing your experience.
We’re sorry that this order did not meet your expectations, particularly around timing, and we understand how frustrating that can be.
For clarity to other customers reading: this order was for a large furniture item, placed during the year-end peak period. As noted on our product page, these items display an estimated delivery timeframe (ETA), and customers receive automated status updates as orders progress through allocation and logistics.
When you requested a cancellation, our team engaged with you with all possible solutions and, without dispute, proceeded to cancel the order and issue a full refund back to the original payment method. The refund was processed directly by Leaf Living via Shopify Payments, not through Amex.
To ensure transparency, we have retained a redacted payment-gateway confirmation showing the refund was successfully processed by our team (personal details removed for privacy).
https://cdn.shopify.com/s/files/1/0581/7932/1994/files/9005.png?v=1770627144
Leaf Living specialises in a wide range of large and specialised furniture products, including items that are less commonly stocked in traditional retail. With this comes longer lead times in some cases, but also a strong commitment to clear communication and proper refund handling where required.
If you would like us to resend the refund confirmation privately, please contact our customer service team with your order reference and we’ll be happy to assist.
Kind regards,
Mark
Customer Care Team
Leaf Living
Very Slow Delivery
Ordered a "Double Happiness Premium 25mm Indoor" table tennis table for family for Christmas. Website advised 3-week lead time - ordered with time to spare.
No delivery by Christmas.
Lots of emails to support, told delivery by mid-Jan. Then late-Jan. Now early February, still waiting.
Each week told it will be delivered very soon and never happens. Seems to be bad communication between the support team and whoever actually manages the deliveries.
Update 14/02/2026: Table was delivered 4/02/2026, so about 8 weeks from ordering or 5 weeks after estimated delivery. So a big delay but at least it did arrive. Updating review from 1 to 3 stars.
Table itself is of good quality overall, especially for the price. Some of the supplied instructions were outdated (probably design has been updated but instructions not). Assembly was also more work than expected but was doable in 3-4 hours.
3 February 2026
Unprompted review
We purchased a dining table and chairs…
We purchased a dining table and chairs set and couldn’t be happier. The quality is excellent and everything arrived exactly as pictured on the website. Communication throughout the process was clear and timely. Great value and a very professional experience overall.
28 December 2025
Unprompted review
Word of warning of this dodgy company
Word of warning of this dodgy company. Expect Chinese crap from them if you even get to receive it. Wasting your time and money as this company lies on being Australia owned. It's a Chinese run company and all the crap looks good on there website, but it is a mass Chinese crap that they are selling. Read other reviews and buyer be very aware.
23 January 2026
Unprompted review
Worst experience of buying something online since the internet was created
If I could give less than a star it would be too much.
Ordered a kids bed.
Asked for it to be ‘customised’ as part of the service they offer.
Paid $400 for a different color and amendments and was told 8 week delivery.
Each week we asked ‘where is the bed’?
Each time was told ‘Because it’s custom it will take longer’
Took 7 months to arrive and was a regular bed, no customisation.
Anyway, instead of refunding the customisation fee Leaf Living somehow thought they’d do us a favour by providing installation at no cost (usually $400).
Hmmm, we didn’t get a $400 customisation, nor a refund but was told they’d provide a $400 installation of something we didn’t order for free?
Anyway, 7 months had gone by so we said ok let’s just get a bed for our son who had been waiting for 7 months.
Someone randomly arrived with no notice and installed the incorrectly delivered bed.
Absolute mess, drawers dont close ir open, screw holes all over where there should be none, screws pushing through frame. Total muppet job and blamed the product.
Filled out a form asking if bed was installed to our satisfaction.
Said NO!
No response.
Then was told they’d provide bed we ordered as custom had arrived 9 months later nearly. Would we like it installed?
They didn't even realise they had sent someone to install what they incorrectly delivered and then furthermore that it was in poor condition, broken on arrival and badly installed.
Their logistics is garbage.
Communication is rubbish.
They dont know what they are doing.
We’ve asked for a significant refund and no response, except for the lovely support placations.
Stay as far away from this company as you can.
If it goes pear shaped you will get no help from them.
Leaf living will likely respond differently to this review expressing thier priorities and services, and once again extend the entire process to the point one just gives up.
10 July 2025
Unprompted review
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