Le Parmentier Reviews 181

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the genuine high-quality leather, superb craftsmanship, and durable yet luxurious feel. Many appreciate the timeless and elegant designs, noting how the bags maintain their shape and appearance even with daily use. The ordering process is frequently described as seamless, with many consumers receiving their items quickly and securely packaged. People also commend the practical features, such as well-designed interiors and comfortable straps, which balance style with everyday functionality. However, some people were dissatisfied with issues related to color accuracy, noting that the actual product color differed from the website images. A few other people also felt that the return process was inconvenient, especially when dealing with international shipping costs for potential manufacturing defects or accidental duplicate orders. Additionally, some customers experienced significant delays in delivery, particularly for international shipments, and faced challenges with tracking information once packages reached their destination country.

What people talk about most

Product

People report positive experiences with product, often praising the high quality of the leather,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exquisite... See more

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Clients share positive opinions on order. Many customers praise the seamless and easy ordering process, with... See more

User experience

Reviewers express high satisfaction with the user experience, particularly praising the product's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

The Peggy bag in Caviar Black is an instant classic - it feels modern and timeless at the same time. With a smooth leather finish and structured design, it adds the finishing touch to any look. In... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

this is by far my absolute favorite bag! it's effortlessly chic and so well made. the quality is unlike any other designer bag i've ever had and i can't walk down the street without getting stopped to... See more


4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Purchase only if you are sure

Jan 24. My journey continues. I provided my order number to LePermentier per their request to assist.. I have not heard back from their customer care group with any updates. I filed a claim/inquiry with USPS on Jan 20 per Le Parmentier’s recommendation. .The United States Postal Service responded today, Jan 24th, saying- that it takes 12 weeks for Italy to enter a package into their system coming from the United States Post Office because Italy prioritizes packages from the EU and other countries over US packages AND USPS cannot help until it is in Italy’s system. Unbelievable! If the package is not in Italy’s system by April 20 I can file a claim. This was an expensive lesson for a handbag that was a disappointment at best.
The return process started when I went to a US Post Office (upstate NY) on Dec 5, 2025 to send the item back to Italy at a cost of $75. it arrived in Milan, Italy on Dec 11th. The returned item as of today (Jan 20) still does not show in Italy’s Mail System…no tracking updates, no refund. My returned bag appears to have gone into a black hole. I have nothing!!! Still waiting! USPS investigation for an insurance claim takes 32 business days to hear back. So many regrets.

4 December 2025
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hi Lisa,

We understand your frustration and would like to clarify the situation based on the information currently available.

As clearly stated in our Return Policy, return shipments are the responsibility of the customer, including the choice of courier and shipping method. While Le Parmentier does cover the re-entry tariffs into Italy, which are often higher than the shipping costs themselves, the outbound return shipment remains under the customer’s responsibility.

In this case, the return was shipped using a carrier selected and paid for by you, and unfortunately, the issue you are experiencing appears to be related to the carrier’s tracking and handling process, which is outside of our control.

According to the tracking information, the parcel shows arrival in Italy; however, the lack of further updates depends on the postal service and not on LeParmentier. As previously advised, if the courier you selected has misplaced or delayed the parcel, the appropriate course of action is to file a claim directly with them in order to seek reimbursement for the lost return shipment.

Please note that we are only able to process a refund once the returned item is physically received at our warehouse. Until then, we are unfortunately unable to proceed with the refund.

We remain available to assist you with any documentation you may need to support your claim with USPS or the shipping provider.

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The bag has held up beautifully, and I can’t wait to purchase another one soon. Shipping to the states was fast & packaging was eco-conscious and secure. Will definitely be ordering from them again.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful 100% silk scarf

Beautiful 100% silk scarf! High-quality, and the best part is their scarves are handcrafted in Italy. Elegant, classy, and can be styled in several ways! Highly recommended scarves! Classy and affordable! 😍

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely delighted with my Obolo…

I am absolutely delighted with my Obolo Bag! The order arrived very quickly, which was a wonderful surprise. From the very first touch, you can feel the superior quality. The materials are beautifully crafted, soft yet durable, and the attention to detail is outstanding.
The bag has a timeless, elegant design that complements both everyday outfits and more refined looks. It is practical, comfortable to wear, and perfectly sized for daily use. I’ve already received so many compliments, and it has quickly become one of my favorite bags.
Highly recommend the Obolo Bag to anyone looking for a stylish, high-quality piece that combines elegance with functionality. 🤍

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my leather bag

Happy with my bag that is beautifully crafted with high-quality leather that feels both durable and luxurious. Its timeless design and practical layout make it perfect for everyday use.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional experience

First, I absolutely love this handbag and want another Le Parmentier soon!! Great style, great quality. But this review is about the service I received. It started when I sent a question to the general "contact us" link on the website. Within hours (as soon as the day started in his time zone), I received a response from Alex Forzieri offering whatever support I might need. Then, when it looked like my package might not arrive in time for an important event, I wrote in hopes of help -- even though I know companies have little control over couriers. But Alex checked on its journey, and kept me updated. Finally, he wrote when he knew my bag had arrived to make sure of my satisfaction. What is more, much of our communication took place on Christmas Eve and Christmas Day. So few companies offer such personal attentive service that it was easy to write this review.

24 December 2025
Unprompted review
Rated 2 out of 5 stars

Return policy and disclosure

While the bag itself was beautiful and quality great, I did not care for the color. In our attempt to return it we were told that we have to pay for the of the bag to Italy. No information about returns was even noted while purchasing. They even have a ticker scrolling across their site that says free shipping 90 days return. I will not be making any further purchases from this company.

13 January 2026
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hi Fareena,

Thank you for taking the time to share your feedback, and we’re glad to hear that you appreciated the quality of the bag.

As outlined in our Return Policy, you may return your bag for a refund or exchange within 90 days of receipt, provided it is brand new, unused, and still has the return tag attached.

We would like to clarify that while we offer free shipping on orders and a 90-day return window, return shipping costs to our Italian warehouse are the responsibility of the customer, as stated in our publicly available Return Policy.

That said, return shipping does not need to be arranged via an expensive express courier. Customers are free to choose standard postal services or shipping comparators, where return costs are typically well below USD 50.

To further support our customers, we cover re-entry duties and customs costs to Italy, and for exchanges, reshipping from Italy to the USA is fully covered by us.

We understand that international returns may feel inconvenient, and we truly appreciate your feedback. Should you wish to proceed with a return or exchange, our team will be happy to assist you step by step.

Kind regards,
LePARMENTIER Paris Customer Care

Rated 5 out of 5 stars

Le-Parmentier offers Paris-inspired…

Le-Parmentier offers Paris-inspired sophistication at a very accessible price point, making their bags a smart choice for anyone seeking elegant, well-made accessories that stand the test of time.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my San Pedro bag

I absolutely love my San Pedro bag! The craftsmanship truly stands out — the genuine Italian calf leather feels luxuriously soft yet sturdy, and the elegant silhouette elevates every outfit, whether I’m heading to work or out for the weekend. The adjustable strap makes it so comfortable to wear all day, and the practical interior pockets keep everything organized. I’ve already received so many compliments! This bag strikes the perfect balance between timeless style and everyday functionality. Highly recommend to anyone looking for a beautiful, well-made shoulder bag!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Cross body bag

The professionalism I encountered from the online ordering to the receipt of the package. The quality and the craftsmanship of the leather purse is exceptional.

3 December 2025
Unprompted review

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