Disappointing customer service
I’m very disappointed. I received a backpack with a broken buckle. I asked for a refund, but this option was refused. Instead, I was offered a replacement or store credit, neither of which I wanted. I am not home to receive the replacement. They kept pushing for a replacement, even after I explained that I would return it anyway. I was trying to avoid unnecessary shipping extra costs and waste, but my point didn’t seem to be understood. After more than 10 days of exchanging emails, they finally offered me a €15 refund so I could fix the backpack myself. I accepted this mainly for my own sake, as I was tired of going back and forth over something that could have been resolved much more easily. I wanted to receive my money back but I could not.
Customer satisfaction clearly did not feel like a priority in this situation. I’m simply sharing my experience so others can make their own decisions. I will not be buying from this company again or recommending it.
Please also note that despite european domains - the orders are shipped from China.
