Love shopping here, the items are always unique and of excellent quality. Lazy Oaf have a wide range of sizes so a win for body positivity. Will always be my go to place for quirky, unusual clothing.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Love shopping here, the items are always unique and of excellent quality. Lazy Oaf have a wide range of sizes so a win for body positivity. Will always be my go to place for quirky, unusual clothing.... See more
Company replied
Fun interesting clothing - a word of advice - fits are all over the map. I ordered 3 xxxl sweater vests because I am 1m90 tall. 1 comes to my waist thr other two are essentially crop tops. Model image... See more
Company replied
Horrible customer support, and they actually trigger you on purpose if you are disabled. STAY AWAY. SCAMMED AFTER BEING A LOYAL CUSTOMER FOR 6 YEARS.
Company replied
Lazy Oaf is the best London based clothing brand! All their designs are unique and fun, and everything is super good quality and comfy. The only negative comment is that they're making me spend all... See more
Written by the company
New North Road 190A, N1 7BJ, London, United Kingdom
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted! At long last a cool festival hat which I can't lose to the wind or to carelessness!

Reply from Lazy Oaf
I am a long time fan of Lazy Oaf, but I have been so utterly disappointed with my recent order. I placed an order for a singular t-shirt after trying for days to catch it on a restock, but when it arrived it stunk! It seems to me that it had been previously worn and returned. Im not sure how this got past the returns team as I could smell it as soon as I opened the bag.
Its unhygienic and so I wanted to return it, I am normally happy to pay return costs if I have changed my mind about items, but I didnt feel like I should fit the bill for the cost as it was not my fault. However trying to get into contact with customer service to arrange this has been absolutely insane, if I am lucky enough to get a response, its clear that they have not read my query fully and I have been given a complete run around. This has completely tainted my view of Lazy Oaf, and I will definitely remember this experience if I ever think to purchase again.
After trying for a week, I finally gave up and tried to purchase the return label, but the returns portal is now down.

Reply from Lazy Oaf
Idk who the f is doing the sizing at Lazy Oaf but it would appear they’re measuring in KM not inches. I had to order the same trousers three times. They’re all so laughably big that I could genuinely fit me and another person in them comfortably. And that’s in a pair that are supposedly two sizes smaller than I ordinarily wear.
I paid for next day delivery on a Saturday and my trousers arrived on the Tuesday. Told them about it, didn’t give a toss.
The trousers in question cost a fortune and are so thin I worry that a strong gust of wind might tear a hole in them.
All in all, an awful product. An awful service. From a once good company that appears to have gone backwards. I’d rather eat my money than spend it with them in future.

Reply from Lazy Oaf
I had a query regarding the delivery of my items which was resolved promptly using the chat line. My only critique would be that an email confirming despatch may be helpful but I am always so pleased with my purchases, (gifts for my daughter), that any criticism seems churlish.

Reply from Lazy Oaf
Love the design and quality but the shipping time was on the longer side, the packaging inside the mailler was damaged.

Reply from Lazy Oaf

Reply from Lazy Oaf
Design is so SO GREAT, can't find this sort of thing anywhere else.

Reply from Lazy Oaf

Reply from Lazy Oaf
Love the cardigan and it was delivered super fast and nicely packaged

Reply from Lazy Oaf
Literally my favorite brand ever. Customer support is timely and super helpful and my products always arrive safely and in perfect condition.

Reply from Lazy Oaf
Shopping from Ireland i had to pay €16 customs fee, which is bananas.
Unfortunately the product was too big and I had to return and pay €13 to return the item??
So that’s basically €29 and I don’t even have the product.
This is hugely disappointing and it has sadly put me off buying from lazy oaf again.

Reply from Lazy Oaf
Clothes are perfect and were delivered quickly!

Reply from Lazy Oaf
After visiting the shop in September-great experience, I returned to the US and decided to place an online order. Very easy. The items arrived promptly and were even better than in he online pics. Great fabrics, workmanship and unique design. So much fun to wear. Love LO!

Reply from Lazy Oaf
Love love love lazyoaf! I cant stop buying! Great designs and bright colours quirky one offs and it feels like they were made just for me! ❤️

Reply from Lazy Oaf
I love your clothes and philosophy! I am a lazy oaf too!!

Reply from Lazy Oaf
Quick shipping for coming from overseas (UK to US). Pieces are always solid quality, fun and creative. Clearer measurements for items would be useful, as sizing varies pretty wildly from one article to another. That said, reaching out with questions and completing returns has been easy.

Reply from Lazy Oaf

Reply from Lazy Oaf
Fast shipping and I just LOVE MY HAPPY SAD SWEATER!!

Reply from Lazy Oaf
I dislike the size guide and the numerous similar sizes which confuse the customer, especially if not anglophone. I appreciated the questions about the body, but I think it will be easier if you include a converter beyond the answers. I love your brand, but I had problems with the carriage of my orders and still no refund. I hope these things will change soon. Thank you for your work and sorry if I hurt your feelings.

Reply from Lazy Oaf
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.