Lazada Reviews 

Can you imagine that I have to spend nearly half a year just to update my bank account information?

How is this company still allowed to do business? They are world class clowns that cant even get their website operational. I have yet another parcel that was NOT delivered, and im unable to log a ticket due to NOT being able to input the reason. Due to the website not working!!! Joke of a company! Far from Singapores finest i hope.

Avoid this scam platform. The state "change of mind return policy" but its all lies. If you want to return they won't accept the item. Biggest liars in SE Asia. Avoid

Seller sold me a whiskey with mold. Lazada did not give me a refund, instead asked me a list of supporting pictures which I have already given. And also asked me for receipt??? The whiskey was bought on their platform. What receipt?

Date of event: 6 May 2025
Update: 16 May 2025. Unresolved!
If nothing goes wrong, buying from this platform is ok.
The problem comes when there is an issue.
I bought a Nitecore flashlight and the seller sent me a keychain. Very straight forward, I return it.
The item status was "Delivered" on 6 May and immediately, I clicked return. And on the 7 May morning, the item was returned via the Pop Station.
Guess what? The returned item was sent to my door step again. Now the status in Lazada is "Shipped back". As of now, 15 May 2025, 1521hrs. I already contacted Lazada 4 times!!! They keep telling me the return item is in transit. They will get back asap. I have to repeat myself again and again and again and again. 4 times. THE RETURN ITEM WAS SENT BACK TO MY DOORSTEP. IT IS RIGHT IN FRONT OF ME. SO HOW WILL YOUR LOGISTICS COLLEAGUE RECEIVE IT???
Details:
Order number: 145014071094929
Delivery Number: LZSGCN120363262
Return number: RNLZD10573185
Case Number: 2500000174018594
Until now, nothing has been resolved. Amount is $50.30. I am sure no one will pay this amount for a monkey keychain.
Lazada CS team is totally unprofessional in handling disputes. I urge consumers to be extra cautious when buying from Lazada. The feeling I get is "you are one your own" when things screw up.
My advise is, if you are able to part with the amount you spent for nothing, please proceed. If can't, try somewhere else.

since 18/4 payments have not been going through for Redmart. Have called 5 times since 18/4 and no one is doing anything. A manager has meant to call back 4 times so far, have not heard from anyone, no updates, no nothing. Extremely frustrating not being able to purchase groceries. I am beyond pissed off.

Update 20/5/25. Still NOTHING. Lazada obviously does not read trustpilot, as I have not received any help, any calls, any rectification. I cannot pay for shopping with any payment method now. Im trying to call them, but I don't even know if the calls are going through. You call them, and there is no introduction, no nothing, just silence... what is going on.? I am furious ....

Don't ever purchase important items from.lazada Singapore.
Because if happens you run into bad seller,you will not get any support from.lazada..you will end up paying for nothing.

Either a poor product or a missing product...lazada Singapore is not for customers for sure

Item was ordered on 2nd April 2025 eta about 10th April, lsst updated item still in China o 5th April. When contacted Lazada today on 14th April helpdesk suggested and state they need 5 to 7 days to cancel this order and the refund will be delayed😡. Possible don't buy from Lazada service turn from bad to worse now.

I don't even want to give 1 star for this lousy filthy company

Water i ordered has really yucky smells..they all told me is just be happy with $10 voucher

I still have 38 bottles of this stinky water!

I don't understand how they believe and advise just to drink it ?!!

They should come and drink them up!! And I will give them $10

I read another case like mine on this platform. Someone is doing #Lazadafraud. First Lazada does not deliver by promised date. Then put me on a never ending loop of writing the same thing for endless number of times including all the proofs. Every time u write in customer care chat..you need to wait for a long time and then if u dont reply in 2min they disconnect. And you continue telling your story to AI..even agents keep repeating statements like AI..What do they think of customer?? Do v have all the free time and money in the world.
Customer pay money to Lazada then product is not delivered..
Customer pays more money to buy from market.
Customer rightfully asks to refund the money. Then ordeal becomes more intense as the case is against a fraud. Lazada has no option where they are in fault. They close the case automatically.They are sitting on my money since 27th Feb. Lazada has suddenly become fraud site. I have been a loyal customer ordering everything from Lazada..now no more because there's some fraudster on Lazada

Lazada dnt refund, I have written 9 times or more. Call many times. They play musical chairs n keep creating new case number until it disappears. Be careful they really try not to refund so better try another platform. I had use Lazada 7 years n stopping now....frightening...

Should go with SHOPEE instead.. i had bad experience with LAZADA..
I had ordered Remote control car MJX H8H scale 1/8 which will be in big packaging and cost nearly $500.
I'm shocked that when i received a small package which only contain 1no of small spoon which probably cost only about $1.
SELLER AND LAZADA IS FRAUD..Singapore CASE should take action on this and banned this online shopping platform. This is genuine scammer platform and another scammer tactics.
Banned LAZADA..

Lazada is going from bad to worse! They don't held any responsibilty with dogdy seller.I received my order partially from China without my chairs,only to receive table.Now my redmart order came only 2 items instead of 11 items,only being informed by the delivery guy last minute telling the rest items will be refunded.What an awful service by wholesome! Just to elaborate,think twice when about to purchase at Lazada.Things may come last minute unpleasant! Safe shopping!

The absolute worst - re Redmart.

I placed a Redmart order and bought two things which I didn’t need. I wanted to return them and contacted lazada. They said to send it back with my next order - which I did. The delivery driver even took a photo.
I never got my money back and I called and contacted their live chat. Each time I would get some BS response cause the imbeciles they employ on their customer service desk haven’t got a clue and just want to meet their KPIs for how many calls they takes. It’s over $70 that I lost because of these idiots.
So I’m wondering where the items went? I should have kept the items and sold them on. Carousell for a loss - better than trying to send it back to these scamsters.

I’ve not shopped on there since and urge you also not to use redmart or lazada. It’s an absolute joke.

Lazada is simply a scam company. Their head of department for compliance and logistics, Andrew Tham is a scammer. There is nothing compliant about this company. CEO James D ong is also another scammer. They both owe customers alot of money, and do not want to refund them when products are not delivered or when delivering broken products. Customers are preparing a collective legal action against both Andrew Tham ane James D ong

Very very very bad after sales services provided by a bunch of robot CSO.
Keep asking me to wait for email.
Received item broken and delivered at wee hours, request for return and refund. The whole process was draggy. The item is heavy and left at doorstep. Nobody picked up. Nobody can escalate my issue and nobody advice next course of action.
Never buy taobao thru Lazada. Taobao not replying. Lazada don't know anything and can't help, ask me to find taobao but they totally ignored me.
The whole process was stressful.
Shopee has a so much better after sales and rectified swiftly.
No wonder Lazada laid off so many staff as they know all are incompetence taking monthly salary using autoreply bot.

Worst customer experience, I tried to purchase an item for 10 times, was told that my payment was rejected and given me instructions to re-install app, changed pin and call my bank for checks, I did everything trusting this would be a good procedure but nothing work out. I called a second day to live agent and was served by a rude customer service agent who given me slobbish and raised voice on repeatedly which I told her off I need someone who is better and more qualified to serve me. She just rant back at me again saying that there is no need to know her full name as the conversation been recorded, she given an email with no instructions of cut and paste of snap shot and told me to listen to her instructions. This is absurd that she is even plain lazy to write on email on instructions to screen shot error payment message. The whole email is not stating about screen shot but yet she demanded it to be the right way. I do not wish to lament more about her poor below par customer service and attitude. Was there even customer service training in the first place? Was she even considerate enough to think that it was a two day even over 10 times trying to make a purchase and thinking my account or my bank account been compromised. She did not for a moment think about customer just drag reply with no tonality except raised voice on me.

rating is -100.
Seller is a fraud. Sent me a small packet of fish hooks instead of my 4 nos. shower panels costing hundreds. Tracking number given was the parcel with the fish hooks so no mistake. When I asked the Seller he said it is a gift. The actual parcel will arrive a few days later. I asked for the tracking number and Seller never replied. It is obvious the seller intention is playing for time. Once the time lapsed for return and refund there is nothing the Buyer can do. Luckily I took video of the opening of the package and sent to Lazada for refund the moment I received this small parcel and told Lazada to ban this Seller. Checked with Lazada and my bank but the money was not credited back and the Seller was not blocked until I threatened to make a police report. The seller was blocked immediately but at least 5 "new Sellers" sprung up immediately, showcasing the same items. What type of control or collaboration is Lazada having with these Sellers? 50/50 arrangements? My bank will also be taking action on the seller and Lazada and will void the transaction.
I think Lazada management should start to wake up and investigate what is happening on their platform. Otherwise they may end up like the 3 top management officers in the recent case of "SP". To all buyers out there, if you encounter the same, I advise you to step forward and make a police report as there is definitely something going on on the platform. I noticed the same with another platform starting with A. They are becoming dangerous platforms as the management seems to ZZZZ.

I recently made a purchase via Lazada and had a horrible experience in regards to returns and refunds. Even though the items I returned met the return policy, I was denied a refund by the seller, and Lazada refused to help and dismissed the case. Know that you might get no help if anything goes wrong while you are making a purchase on Lazada. BUYER BEWARE.

Update: Ridiculously, after my follow up complaint to the customer service, they created another return instruction for me. Items have already been received but refund denied. What am I going to do with the return instruction? Buy again to return???

They also ignore my instructions to close my Lazada account!

Beware about buying electronics on Lazada. I bought a coffee grinder which broke down within 4 days of delivery. I actually made attempt to contact the merchant who was non responsive. This merchant then game the system by writing to me after I raise a refund request, and very quickly cease communication upon canceling my request. I dispute this case with Lazada whose customer service (CS) claim I lack evidence and did not communicate with the merchant, despite me sharing the video in the dispute submission. I have already contacted my bank card center to dispute this payment. This is all within 15 days of receiving the item.