Laybuy took £109 & Paid extra £54 to CRS today 'Get Licensed' Paid £163 pre payment for a Security course that I did not attend, due to Pain & spoke to 'Get Licensed' Company today & no refund offer... See more
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Amazing quick response to my urgent request for help. I was given step by step guidance in how to fix the problem, and am so thankful. Not only did I get my issue fixed, but after thanking the perso... See more
Company replied
LayBuy customer services at times are a little slack! There is no contact number for them so have to wait for a reply via email! LayBuy have received stopped any customers placing any orders ‘the... See more
This company makes it so very easy for the low to middle class average folk to buy products they would never normally be able to buy due to this awesome Laybuy system. It’s so much easier having to b... See more
Company details
Written by the company
Buy now, pay later. Laybuy is the easiest payment option that gives you the flexibility to receive your purchase now, and pay over 6 weeks. Shop with your favourite stores and pay by Laybuy. Interest free! Shop at thousands of the world's best retailers directly through our App.
Contact info
Auckland, United Kingdom
- help@laybuy.com
- laybuy.com
2.6
Poor
10K reviews
Hasn’t replied to negative reviews
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I received a refund from a retailer on…
I received a refund from a retailer on the 9th of April and I still have not received it from them , I’ve emailed literally everyday, lucky if I get a response at all , or I get someone that does not bother to read the correspondence, I would steer clear , the only reason I still have the app is till I get this refund, then it will be deleted
14 May 2024
Unprompted review
Reply from Laybuy
Hi there,
Thanks for taking the time to leave a review.
We have requested more information via Trustpilot. Please respond whenever you can so we can locate and help resolve your enquiry.
All the best,
The Laybuy Team
IMPORTANT - IF YOU MAKE A PURCHASE SCREENSHOT AT CHECKOUT. EVERY TIME.
Best this you can do for yourself is AVOID. Laybuy will repeatedly try to scam you. Full details at the end. This review is anon so the company cannot retaliate since they have my personal information.
The customer service ranges from non existent to barely understands basics of their own job.
The app is not at all intuitive and the user experience is awful. Trying to browse a store and make a purchase is incredibly slow and painful due to a terrible in app browser you are forced to use to make a purchase.
Numerous instances of incorrect billing force customers to seek refunds over and over, which can take weeks because the customer service is so poor you won't have a response for weeks. And if you didn't screenshot your checkout they will try and gaslight you into believing their overcharging you is correct. To get refunds when I was overcharged I had to send screenshot of checkout, cross reference with the order number and send them the maths of how 6 times X totalled more than the cost of my order.
They told me this happens frequently so I dread to think how many people have been ripped off by them keeping quiet about the errors they consistently have.
1 May 2024
Unprompted review
Reply from Laybuy
When an internal error like this is made and a payment has gone through, but the retailer has failed to generate or an amendment is paid to your order the funds charged will be issued back into your account.
As this is the retailer's process that is automated we are unable to confirm when this will get actioned.
It's important to note that Laybuy is an alternative payment method platform, not the retailer itself, we simply facilitate the means for you to split your payments - if there is an issue with your order this will need to be addressed with the retailer.
Thank you for bringing this to our attention. If you need assistance or have additional concerns, please do not hesitate via emailhelp@laybuy.com.
I was very happy using Laybuy for my…
I was very happy using Laybuy for my large purchases. But now Amazon and all the popular stores are no longer available. Laybuy it's so disappointing. When or ever are these stores coming back. I'm not able to complete my home and garden in the time I wanted without the 6 weeks payment.
14 May 2024
Unprompted review
Reply from Laybuy
Hi Toni,
Thank you for your review.
We understand the frustration with our app exclusive retailers being down. As we have mentioned, this is a technical issue and we’re working on fixing this as quickly as humanly possible. We are working to get this resolved as soon as possible so that customers like you can continue to shop at your favourite stores.
We do not have an exact timeframe at this stage, which is why one has not been shared. Please know that as soon as this is fixed we will communicate this to our customer base.
In the meantime, if you have any other questions you can reach us at help@laybuy.com
All the best,
The Laybuy Team
Excellent service by laybuy team so…
Excellent service by laybuy team so helpful
14 May 2024
Unprompted review
Reply from Laybuy
Hi Manisha,
Thank you so much for your review. We're happy to help.
All the best,
The Laybuy Team
Reply from Laybuy
Hi Michelle,
Thank you so much for your review! We're glad we could help.
All the best,
The Laybuy Team
Carl has been a fantastic customer…
Carl has been a fantastic customer service agent these past few days. I was locked out of my account due to an old phonenumber. He updated it and advised me how to get my account back up and running. Thanks Carl !
13 May 2024
Unprompted review
Reply from Laybuy
Hi Catherine,
Thank you so much for your review! We'll be sure to let Cavell know!
All the best,
The Laybuy Team
Victim of crime gets no support form Laybuy Holdings.
Third Trustpilot Review on being a victim of crime, with no support from Laybuy Holdings. I have no account or association with Laybuy Holdings, however my personal information has been used fraudulently. I advised Laybuy Holdings ten weeks ago to investigate and remove all fraudulent data/searches/accounts. I am now seriously concerned that this fraud combined with Laybuy Holdings potential mishandling of some of my personal information; doesn't comply with GDPR. I advised Laybuy Holdings of the potential GDPR breach four weeks ago, you've guessed it; still no response. No wonder Laybuy Holdings featured recently on Watchdog, don't expect any level of customer service any time soon.
13 May 2024
Unprompted review
Reply from Laybuy
Hi Billy,
We are deeply sorry to hear about your experience and want to assure you that we take cases of fraud very seriously. Our team is currently investigating the situation and will rectify any discrepancies on your account.
Fraud can occur through various means that are out of normal control. We encourage you to check if your details have been compromised by using tools such like: https://haveibeenpwned.com/ as this can provide you with further insight.
We understand the seriousness of this matter and are committed to resolving it as swiftly as possible. We are also increasing security measures to combat any further fraudulent activity so you may see some additional verification requests when using your account.
Kind regards,
The Laybuy Team
No good any more just want you to use…
No good any more just want you to use stores that are expensive no ebay no amazon biggest store amazon on the planet must be loosing business at labuy shocking not helping vunrable people only rich
1 May 2024
Unprompted review
Reply from Laybuy
Hi Mick,
Thank you for your review.
We understand the frustration with our app exclusive retailers being down. As we have mentioned, this is a technical issue and we’re working on fixing this as quickly as humanly possible. We are working to get this resolved as soon as possible so that customers like you can continue to shop at your favourite stores.
We do not have an exact timeframe at this stage, which is why one has not been shared. Please know that as soon as this is fixed we will communicate this to our customer base.
In the meantime, if you have any other questions you can reach us at help@laybuy.com
All the best,
The Laybuy Team
The Incredible Jack
Jack was amazing at helping me close my account. His responses were swift and on the point.
13 May 2024
Unprompted review
Reply from Laybuy
Hi Kishalay,
Thank you so much for your review! We'll be sure to let Jack know your positive words.
All the best,
The Laybuy Team
Amazon Ebay....
"I strongly disagree with the decision to remove Amazon and eBay from the app. Other companies on the app are either selling their products at three times the original price or offering useless and low-quality items. I used to love this app but this decision has changed everything. The fact that there has been no official statement from the app owners is unacceptable. As customers, we deserve to know what is going on. We are not asking for any personal details, just some clarity on the situation."
12 May 2024
Unprompted review
Reply from Laybuy
Hi Peter,
Thank you for your review.
We understand the frustration with our app exclusive retailers being down. As we have mentioned, this is a technical issue and we’re working on fixing this as quickly as humanly possible. We are working to get this resolved as soon as possible so that customers like you can continue to shop at your favourite stores.
We do not have an exact timeframe at this stage, which is why one has not been shared. Please know that as soon as this is fixed we will communicate this to our customer base.
In the meantime, if you have any other questions you can reach us at help@laybuy.com
All the best,
The Laybuy Team
Customer service is terrible!!
Customer service is terrible!!
My account has been suspended due to not using it recently. Trying to reactivate it and speak with a person who can help is a nightmare.
No response to messages despite site info describing prompt 24/7 help.
11 May 2024
Unprompted review
Reply from Laybuy
Hi Carolyn,
I haven’t been able to locate your contact with the details provided and have sent you a private message on Trustpilot for more info.
Thanks,
The Laybuy Team
CLOSED MY ACCOUNT WEEKS ago i…
CLOSED MY ACCOUNT WEEKS AGO. i suggest everyone else do the same.the app exclusives aren't coming back their just waiting till everyone has paid off their debts. Companies House says they have accounts overdue, all existing customers waiting for the app exclusives to return are just bait for fraud and the customer service from what I've read is below appalling. I will no doubt receive a generic message under this review but having already closed.my account I can sleep easy knowing I won't be the victim of a fraudulent transaction..if you no longer can use the app for the shops you once used over a month ago , you should really think about closing a dead app full off credit. Also I wanted to add my dad was a victim of fraud with this company last year so I speak from a personal point on this , there are rumours of the company being up for sale and apparently its only the UK that has lost thier app exclusives I don't understand why they are still receiving 5 star reviews they won't let you pause payments or increase anyone's credit limit.. best to close your accounts now before they just disappear with your personal details and unused credit.
10 May 2024
Unprompted review
Reply from Laybuy
Hi there,
Thank you for your review.
Unfortunately we can’t disclose any information around our finances and any reports are unverified by us. I can however confirm we are working as quickly as we can to to fix this technical issue and get all App Exclusive (Amazon, eBay + more) merchants back up and running so we can continue to provide you with the stores you love to shop at.
We do not have an exact timeframe at this stage, which is why one has not been shared. Please know that as soon as this is fixed we will communicate this to our customer base.
Furthermore, we understand the seriousness of fraud cases and are committed to resolving them as swiftly as possible, and all fraud cases will be dealt with. We are also increasing security measures to combat any further fraudulent activity so you may see some additional verification requests when using your account.
We're sorry to see you go and if you require any further support regarding your account please do contact us at support@laybuy.com
All the best,
The Laybuy Team
Total fiasco of a company
After a complete fiasco trying to sort out payments that never went through but charged me, then sent my account to debt collectors I finally got sorted even though my app still says its with collections. When I emailed to ask why I got a random email from Mikara saying that it was my fault for not paying my bill. If you actually answered emails in a timely fashion it wouldn't have escalated this far.
10 May 2024
Unprompted review
Reply from Laybuy
Hi Mark,
Thanks for taking the time to leave a review.
We have requested more information via Trustpilot. Please respond whenever you can so we can locate and help resolve your enquiry.
All the best,
The Laybuy Team
AVOID!
Let me just say, I'm not a customer. My company are one of their merchants. That will soon change and we'll be moving the klarna or clearpay!
We sold an item via laybuy and didn't receive any payment from laybuy. We had to follow up with them on email (yes even merchants can't get in contact via phone with this company!) A day later they tell us that there was an error with their system and that they are backdating monies owed to them!
Apparently we owed them money from 6 months ago and they are just randomly deciding to take it now with no prior warning!
What a terrible company, as a small business this can badly affect us but they don't seem to care and getting a reply from them is painstaking.
AVOID LIKE THE PLAGUE!
9 May 2024
Unprompted review
Great customer service
Laybuy customer services have been really understanding when I had a large unexpected bill. They have allowed me an extension on my payments and really put my mind at rest about any additional fees.
Thanks so much for great service.
9 May 2024
Unprompted review
Reply from Laybuy
Hi Michelle,
Thank you so much for taking the time to leave us a review.
I'm so happy to hear that you had a great experience talking with a member of our Credit Customer Service team.
If you need anything further please get back in touch as we would be happy to help!
Thanks,
The Laybuy Team
Can’t fault the company at all but I…
Can’t fault the company at all but I have closed my account now as I only really used it for Amazon. Unfortunate but just one of those things
7 May 2024
Unprompted review
Reply from Laybuy
Hi Sarah,
Thank you so much for taking the time to leave us a review.
We understand the frustration with our app exclusive retailers being down.We are working to get this resolved as soon as possible so that customers like you can continue to shop at your favourite stores.
We do not have an exact timeframe at this stage, which is why one has not been shared. Please know that as soon as this is fixed we will communicate this to our customer base.
In the meantime, if you have any other questions you can reach us at help@laybuy.com
Thanks,
The Laybuy Team
I am very disappointed with Laybuy as I…
I am very disappointed with Laybuy as I us to shop loads of time but now all the shops that I used has gone, it has been gone now for months and I have emailed several times now about this and no joy all I get is there trying to sort it. Please if these stores aren’t coming back please have the decency to tell people not lead them on this is very frustrating.
I us to shop with EBay, Temu and Amazon
7 May 2024
Unprompted review
Reply from Laybuy
Hi There,
Thank you for taking the time to leave us a review.
We do understand your frustration regarding our App Exclusive retailers being currently unavailable.
We do understand this matter has been going on for some time but we can assure you are team are working as hard as possible to resolve this matter. As soon as there is an update regarding this issue we will inform customers.
In the meantime, if you have any other questions you can reach us at help@laybuy.com
Kind Regards,
The Laybuy Team
Reply from Laybuy
Hi Nicky,
Thank you so much for your review! We're glad to hear you're enjoying Laybuy.
All the best,
The Laybuy Team
Great service...any problems iv had…
Great service...any problems iv had have always been resolved quickly..
5 May 2024
Unprompted review
Reply from Laybuy
Hi Lorraine,
Thank you so much for your review! We're glad we could help.
All the best,
The Laybuy Team
Just took a long while to response
6 May 2024
Unprompted review
Reply from Laybuy
Hi Antoinette,
Thank you so much for the review! We do apologise if there was a delay in getting back to you - we had been experiencing the increased volumes of customer contact.
Please let us know if you need any further assistance by contacting help@laybuy.com
All the best,
The Laybuy Team
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