Lawsons of Devon Reviews 

223
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Cannot Fault the customer service I received after some issues with couriers. Sharon's tenacity and willingness to resolve the issue through to resolution is exemplary! Super website with great saving... See more

Rated 5 out of 5 stars

I ordered some Portmeirion dinner plates and mugs, They were 'seconds' and therefore half price - fantastic value at £7.50 per dinner plate - but you would never have guessed they weren't perfect. The... See more

Rated 3 out of 5 stars

We were pleased to be supporting a small business with our order. Unfortunately the wrong item was sent. We understand that mistakes happen but it's how a company handles it that's important. The cus... See more

Rated 5 out of 5 stars

Excellent! I'm so pleased to have discovered Lawsons! I was searching for Denby cast iron cookware, and Lawsons prices were the lowest I found. I also purchased some great quality Hummingbird bedding... See more

Company details

  1. Kitchen Supply Store
  2. Countertop Store
  3. Fitness and Nutrition Service
  4. Home Goods Store

Information provided by various external sources

Lawsons is a family business trading for over 110 Years and is a leading independent retailer of kitchenware and household products, Based in Devon England


Contact info

4.0

Great

TrustScore 4 out of 5

223 reviews

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4.0

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

Good Service

Site is easy to use, and very quick delivery, only down is quite a large value required for free p & p.

12 February 2016
Unprompted review
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Reply from Lawsons of Devon

Thanks Carey, we really appreciate your comments.

Rated 2 out of 5 stars

Still have not yet received items but they 've taken my money

I checked before ordering that the carrier would leave parcels in a safe place, because I'm at work day time. They said yes, carrier would leave. I therefore gave specific instruction to leave in summerhouse. Get home from work one day (and it was not a quick delivery process, may I add) to see card through door saying they could not deliver. I had to ring up centre for Fed Ex 30 miles away. They said they had no such instructions to leave in summerhouse, although I had typed in when I ordered. So, still have not received. They are re-delivering next week - apparently. I will not order from this company again because I just cannot put up with the hassle and do not have time to chase delivery companies (and don't see why I should have to), and not being told the truth about leaving items in a safe pace (or not passing on instrucitons to company, not sure which as yet). Really annoyed, paid my money and received NOTHING! Waste of time, effort, etc etc. And it is a one off standard delivery fee so not cheap either if you are ordering something lightweight! Unacceptable.

6 February 2016
Unprompted review
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Reply from Lawsons of Devon

We sincerely apologise for the problems delivering your order. We are reviewing our processes for advising couriers of special delivery instructions, and will also forward your comments to FedEx as this situation does not reflect their usual high standards of customer service.

Rated 3 out of 5 stars

Lovely product

The product I chose is excellent. However the ordering experience was not so good! I never received a confirmation e mail about my order (fortunately I had paid through PayPal so knew that the order had been received!) and I then had to contact customer services to ascertain whether my product was I the store when I wanted to collect it. They replied to me to tell me it was there. When I went to collect it they had no record of the order or that it had been received! However when they went to look it was in their store. Need to sharpen up their online service.

6 February 2016
Unprompted review
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Reply from Lawsons of Devon

Please accept our apologies for the poor customer service you received - it is far below our usual standards and will be addressed at team meetings.

Rated 5 out of 5 stars

Brilliant service!

Very quick and extremely helpful after I got the pick up location wrong

3 February 2016
Unprompted review
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Reply from Lawsons of Devon

Thanks Sol, we're always happy to help.

Rated 5 out of 5 stars

Trolley

Delivery good website easy to use but one niggle four designs to choose from but no link

2 February 2016
Unprompted review
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Reply from Lawsons of Devon

Thanks very much for your feedback Joan, we'll bear it in mind for future product listings.

Rated 5 out of 5 stars

Fast delivery great customer service

Used lawsons several times now and would strongly recommencement. Fast delivery, well packaged and good item's

1 February 2016
Unprompted review
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Reply from Lawsons of Devon

Thank you Mr McAllister - we really appreciate your custom and your kind comments.

Rated 5 out of 5 stars

good

trouble free and speedy

1 February 2016
Unprompted review
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Reply from Lawsons of Devon

Thanks Tony, much appreciated!

Rated 5 out of 5 stars

Bedding Set Purchase

Swift and efficient service. Delighted to have found an item which has been hard to find elsewhere.

30 January 2016
Unprompted review
Lawsons of Devon logo

Reply from Lawsons of Devon

We're delighted that you're delighted! Thanks so much for your comments.

Rated 4 out of 5 stars

Hummingbird bicycle duvet cover

A lovely duvet, much cheaper than other sites. Very pleased.
However, delivery by FedEx was a joke! They arrived before they sent tracking info, so I missed yhem. I had to go onto re-delivery site & arranged for duvet to be delivered on 28th, arranging to stay at home all day. It arrived today (27th) @ 2.10pm!!! Sheer fluke I WAS in. I would rate them a zero....

27 January 2016
Unprompted review
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Reply from Lawsons of Devon

Hi Eleanor - sorry for the delivery problems, we'll pass on your comments to Fedex as that is not the high standard of service we usually have from them. Thanks for taking the time to let us know, and we're very glad you're pleased with the duvet cover!

Rated 4 out of 5 stars

Dylon Stain Remover

Very efficient service. Goods packaged really well by Sally and arrived here very quickly. Wish shipping wasn't with FedEx as they are so expensive UPS or Royal Mail would have been a lot cheaper and there is no option to ask for product to be posted any other way. That really is the only criticism.

27 January 2016
Unprompted review
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Reply from Lawsons of Devon

Hi Jean, thanks for your comments. We use FedEx to provide a reliable, insured, tracked and signed for delivery service. We realise it's not the cheapest service, but have found FedEx to be the most consistent for reliability and customer service, and they're very supportive in helping us to provide a high-quality service to our customers.

Rated 5 out of 5 stars

Excellent

A very good product,efficient service.

27 January 2016
Unprompted review
Lawsons of Devon logo

Reply from Lawsons of Devon

Thanks Paul, we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Great Company

Excellent service and communication, Fast delivery, Great prices
Would definitely Recommend.

26 January 2016
Unprompted review
Lawsons of Devon logo

Reply from Lawsons of Devon

Thanks Patricia, we really appreciate your kind comments.

Rated 4 out of 5 stars

Great service and prompt delivery.

I went online to find a specific item and came across it on lawson's website. I ordered and it came within a few days no fuss. Great service and I will shop there again.

26 January 2016
Unprompted review
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Reply from Lawsons of Devon

Thanks for your comments Michael, we're very happy to help.

Rated 5 out of 5 stars

Great pan set

Excellent price and good delivery time!

25 January 2016
Unprompted review
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Reply from Lawsons of Devon

Thanks Allie, we're very happy that you're happy!

Rated 5 out of 5 stars

Fast and Sure

I ordered a home bread-maker online from Lawson's late on Friday. It arrived in perfect condition on Monday morning, and I had made an excellent loaf with it by lunchtime.

20 January 2016
Unprompted review
Rated 5 out of 5 stars

GREAT STAFF

Small problem with no communication with online order, popped in store all sorted with the friendly in store staff, Thank you

9 January 2016
Unprompted review

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