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Lawsons (Whetstone) Ltd Reviews 

1,939
•
TrustScore 4.5 out of 5

4.7

Lumber Store•19 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 839 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptional assistance across the various local branches, making every visit pleasant and highly productive. Consumers also highlight the reliable delivery service, noting that drivers possess a wonderful can-do attitude and are consistently professional, polite, and eager to help. Some reviewers were not happy with delivery delays and missing items that significantly impacted their important project schedules and overall completion timelines. A few other people also felt that they received damaged materials upon arrival or faced unexpected additional costs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting fabulous brand knowledge... See more

Service

Users describe positive interactions with service, highlighting efficient, friendly, and professional staff... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting on-time arrivals, helpful... See more

Product

Reviewers highlight positive aspects of product quality and availability, noting that items such as timber... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous brand knowledge Extremely helpful - they actually speak with you to help assist you. Fair pricing Extremely helpful and professional staff Great stock hold Will find it for you or recom... See more

Company replied

Rated 5 out of 5 stars

Exceptional delivery 👏 I had a large amount of fencing materials to be delivered up a very long narrow driveway . Instead of struggling with a big lorry they split the load into 3 on small van .... See more

Rated 5 out of 5 stars

We have used Lawsons (and previously Hertfordshire Timber) for over 20 years. A hard working, professional business who are committed to providing excellent products and service. A great team espe... See more

Rated 5 out of 5 stars

Tbh system is very slow you wait to be served blocks over other yard they take as long as it takes to drive over other and collects 2 different size blocks once loaded I pay !! 30/40 mins of day I won... See more

Company details

  1. Lumber Store
  2. also in
  3. Building Materials Store
  4. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East. We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,939)

841 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thank you

Elliot at the Ascot branch needs a particular pat on the back and commendation for going above and beyond. Thank you 👍

8 September 2026
Rated 5 out of 5 stars

Exceptional delivery 👏

Exceptional delivery 👏
I had a large amount of fencing materials to be delivered up a very long narrow driveway . Instead of struggling with a big lorry they split the load into 3 on small van .
Very helpful and knowledgeable staff 👍

5 September 2026
Rated 5 out of 5 stars

Excellent service from Lawsons…

Excellent service from Lawsons Whetstone. Everything about this branch is excellent — great customer service, very helpful and knowledgeable staff, good quality materials and a reliable service every time.
The team is always friendly, professional and ready to help, whether it’s a small order or materials for a larger project. We have had a very good experience dealing with them and would definitely recommend Lawsons Whetstone to other builders and contractors.
Keep up the great work!
Regards
Your Home Destination LTD

9 September 2026

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