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Rated 5 out of 5 stars

so good i bought a second, My wife and i are not getting any younger and wanted transport when we are away in our motor home, we both had light weight mountain bikes, it was a no brainer to convert th... See more

Rated 2 out of 5 stars

Whilst happy with the service and workmanship of the supplier, I am utterly disappointed with the product itself. There is zero assistance on steeper hills which is where you need the help the most,... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic speeds up my commute and has a decent range (30 miles) on a reasonably flat route with a few long drags on boost all the time. Eco mode will go further but slower. Easy conv... See more

Rated 4 out of 5 stars

Alas, the bike shop who did my conversion took three attempts to get it to a serviceable level. Overall, I'm pleased with the benefits, and in the wake of a back problem, it's helped me back into the... See more

Company replied

Company details

  1. Chocolate Cafe

Written by the company

We have taken the decision to discontinue using Trustpilot for our customer feedback. We invite you to join our official Facebook group (https://www.facebook.com/groups/boostbikesofficial) and for our Brompton system (https://www.facebook.com/groups/boostbikesinthefold). You'll find over 800 friendly and helpful Boost users and experts. As always, the best way to get support is via our email. We encourage Trustpilot to find some way to reduce the high proportion of fake reviews on the platform - we were not willing to pay to 'improve' our profile with meaningless feedback.


Contact info

3.9

Great

TrustScore 4 out of 5

42 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

so good i bought a second

so good i bought a second, My wife and i are not getting any younger and wanted transport when we are away in our motor home, we both had light weight mountain bikes, it was a no brainer to convert these, as modern electric bikes are very heavy and not easy to pedal when the battery runs out. this is the perfect compromise and two for the price of one E bike.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

really pleased with my new boost wheel…

really pleased with my new boost wheel /hub motor and battery / sensor kit, great service and support. if you are thinking of a bespoke build or just want to upgrade your old bike give them a shout :)

26 June 2024
Unprompted review
Unused logo

Reply from Unused

Thanks Mark!

Rated 5 out of 5 stars

Brompton conversion

I converted a 3 speed (hub geared) brompton with the brompton specific Boost kit. I have done Boost conversions for customers before but this was the first Brompton that I have done. Quality of engineered components is high and the supplied rear wheel is an exact match for Bromptons original item. Battery installation is discreet and very neat. The 2 speed chain pusher conversion which was fitted alongside the boost kit works very well.
As an installer I was pleased with the thoughtful design that has been applied to this kit.
Also delighted to fit something designed in Britain by a British company (Makes a change!)
I sought some technical help from Boost while sourcing the parts for the 2 speed conversion and received prompt and friendly direction.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

So good we've bought it twice!

We started by helping our neighbour to troubleshoot his very temperamental front wheel conversion kit. He was loosing confidence and with little support from the manufacturer, was reducing the frequency of joining us oldies on our weekly rides.
In searching for a replacement kit we came across 'Ride with Roy' on YTube. After watching a comprehensive independent review on this rear wheel hub kit, we were sold on the idea of a full replacement kit for his hybrid Boardman cycle.

Dave, at Warwick Cycles, gave great advice after I had dropped by whilst in his vicinity.
With us (and the bikes) living in Swansea, online orders were placed for two kits. One as a replacement for the dodgy FWD kit and one to be fitted to my wife's Kona Cinder Core gravel bike (from the 1990s).
Wheels were built to order and delivery was fast. Less than three weeks for both kits.
Technical and sales advice from Nick and Charlie has been swift and both have been a delight to deal with.

Fitting took around 20 minutes from start to finish. The complete package is incredibly well designed, well thought through and is simple to install - if you can change a rear tyre and fit a water bottle then you can fit this conversion.
We live on the Gower Peninsula and hills are frequently encountered here.
So far both riders are impressed with the performance of these kits.

Other reviews have flagged up the limitations of this product and Nick quite clearly states the design intentions of the system. Having bought with this stated specification in mind, everyone this end are 'Hapus iawn' at the moment.

Hint for owners of Halfords 'Boardman Gents hybrid' .... the rear axle drop-out needed a couple of passes with a flat file to give a little more clearance on the motor axle spindle and you will need to remove the cassette-side nut and washers to get past the deuralier mechanism casing.

6 June 2024
Unprompted review
Unused logo

Reply from Unused

Thanks so much Mark for the support and it's been a pleasure to be able to build a wheel with quite a rare rim to match your original bike. The Gower is a beautiful area and delighted to be a small part of your adventures! We'll look forwards to pictures on the Facebook group.

(For anyone else reading! Where the axle is occasionally tight in dropouts, it's usually because paint is quite thick on the inside of the slot. All dropouts on the rear of bikes are usually 10mm but paint can reduce this clearance. One trick we use is a 10mm spanner on the axle to gently rock it into place as you're pushing into the frame. This is a neat way to remove any excess the paint and seat the axle.)

Rated 5 out of 5 stars

I can get up hills again!

I can get up hills again! After quite some time away from cycling, I converted my bike into an ebike with a Boost kit. The conversion was simple enough, it took me around 30 minutes in total.

I've been addicted to it for the past few weeks now. I'm fairly tall and heavy, but the motor is powerful enough to get me around, and I've been losing weight since I started to use it.

20 April 2024
Unprompted review
Unused logo

Reply from Unused

Thanks Richard! Really glad you're having a great experience with your upgraded bike!

Rated 2 out of 5 stars

Doesn’t work on hills

Whilst happy with the service and workmanship of the supplier, I am utterly disappointed with the product itself. There is zero assistance on steeper hills which is where you need the help the most, on the flats it’s basically all or nothing in term of power input. There is eco mode and boost but that is neither here nor there. Battery seems to die at around 40% charge which is odd and this has been referenced in other reviews. Previously owned a Mycle folding e bike which was infinitely better than this. A big waste of money and only resolution now is to sell the two bikes I had converted and buy proper e bikes instead. Big, big disappointment.

27 May 2024
Unprompted review
Unused logo

Reply from Unused

Thanks for this; we assume you ordered from one of our 100 UK partner shops as we can't find a record of your order from our online shop.

Boost is ideal for use around town to make cycling easier overall, and we quote 8% as being a rough guide as to the limit of what you should expect it can help you with. Generally speaking, Boost can help you to make hills you can already ride, easier. And keep your legs fresher on mild hills and the flat, so you can ride for longer. Electrically assisted e-bikes are just that - they assist the effort you're already putting in, they are not the same as motorbikes.

Our partner shop should have asked for your requirements and the type of riding you were intending to carry out, and advised you as to whether Boost was appropriate to your needs. We want to delight our customers and it's in nobody's interest to sell you something inappropriate.

Boost and other hub drive systems, including those based on Mahle and Swytch, are all rated for about 42Nm of torque and are not suited to slow, very steep grinding up hills. For this you should consider a mid-drive bike, and you'd be looking at a minimum price of £2,000 for a decent mid-drive vs £650 for Boost.

We have a very detailed page explaining how all Lithium batteries perform during their levels of discharge; all Lithium batteries no matter who the manufacturer have significantly less power delivery towards to the bottom of their charge capacity.

Thank you for supporting Boost in the first place and we'll reach out to try and understand more about why you are having challenges with our product.

Rated 2 out of 5 stars

Dont use in the rain!

From start to finish the whole process was painful. Firstly they couldnt get hold of any rims, they said their supplier had a shortage so I requested the motor to be sent to me and I had the wheel built at my LBS. I ordered a rim from Chain reaction and had it next day! This process above took three weeks before I received the motor (Because they allow three weeks to build the wheel it was then when they told me they couldn't get the rims!). Installed the system which was easy to fit.
The motor makes a loud whinny noise, at first I thought something was wrong, but no thats the noise it makes. It worked for about 2months I guess then it cut out during a ride. It was sent back for repair, they noted that the control board it had got wet. They said the system isn't guaranteed for water ingress which is handy as its next to the wheel and we live in a damp climate so its likely to get splashed, they told me that I could buy a cover for it just encase it rains, they fixed it for free and sent it back. I never used it in hard rain as I take my car if its that wet!!
When it was returned two/three weeks later they drilled a small hole in the bottom of the controller housing to let the water out I guess!! It lasted about two/three weeks and failed again. It was sent back again at my expense (again) and they said yes it was the controller again. Anyway I sent the whole system back and got some of my money back, I now have another system from another company which has been faultless from day one (Cytronex).
If they sorted the water ingress issue out and the noise it could be a nice kit but it needs big improvements first.

1 January 2024
Unprompted review
Unused logo

Reply from Unused

Thank you for your feedback; our warranty for rain is valid if the waterproof cover is used, and your comments suggest it was not used.

Rated 5 out of 5 stars

Simple conversion good range

Absolutely fantastic speeds up my commute and has a decent range (30 miles) on a reasonably flat route with a few long drags on boost all the time. Eco mode will go further but slower.

Easy conversion as long as you’re reasonably competent at home cycle repair.

Also great customer service. Any questions are answered either on the facebook support page or by direct email.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Love it!

I needed a rear wheel conversion kit with a decent battery for my MTB. It arrived sooner than I expected, it was easy enough for me to fix all on my own, and now I can get up the steep hills in my area without dripping with sweat. It won't do all the work for you but a fair big chunk.
The battery locks in place unlike other conversion kits I looked at. You can barely tell that it's now an ebike because it's so discreet. The battery lasts an impressive amount of time. I'm so happy with it!

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Awesome bit of kit

Been really liking my Boost Bikes electric conversion kit and here is my real world review.
Been a road cyclist for 35 years but covid did not treat me well and after a ton of steroids, I'm now around 210 pounds in weight and I average about 155 Watts.
I took a punt on this kit as it's a doddle to fit. It has seriously given me back what I lost and is allowing me to build back up by taking the edge off long rides.
I'm a bit of a speed demon and specialise in downhill so I've had a bit of a problem with the bottle cage ripping off the frame but rectified it with a bottle cage extender so I can get a 3 bolt fix instead of 2. Also beefed it up with cable ties as added protection but if you're not a nutter like me, not needed.
Done lots of 30 mile ish rides fairly flat and come home with about 50% left on the battery.
Today I did a proper hilly longer ride up to the reservoirs above Hennock. A 920ft climb with 2035ft total climbing over 38 miles. The battery died at 37 miles which is really impressive carrying a fat old fart up a 15% climb.
Low speed isn't great on the assist but this is what I personally need up steep hills to help build up my climbing muscles again but when I'm absolutely knackered from climbing, it gets me home.
Did 48mph on the descent today down a very rough road. Rear wheel is very well built and feels really nice and handles well cornering at speed.
I'm really impressed and super pleased with my kit.

28 August 2023
Unprompted review
Rated 4 out of 5 stars

Good introduction to e-biking... but.

Alas, the bike shop who did my conversion took three attempts to get it to a serviceable level. Overall, I'm pleased with the benefits, and in the wake of a back problem, it's helped me back into the saddle. But... it's incredibly noisy when under pressure, a growly whine, which in places like Richmond Park, is very intrusive for people enjoying the quiet and solitude. I don't know what the noise expectation is, so it'd be useful if it could be checked (I have little confidence asking the original installer). My other issue is with eco mode. For much of the time it's great, but it can be erratic, and sometimes seems to cut out, almost like a brake being applied. Again, would like to get this checked out.

9 August 2023
Unprompted review
Unused logo

Reply from Unused

Thanks for the feedback and very happy to have got you back on the saddle. A software upgrade since your review has significantly reduced noise and we don't really get comments about noise anymore. We have published a guide to help bike owners narrow down areas of the bike itself that can amplify noise such as loose bolts.

Rated 5 out of 5 stars

A truly well thought out and engineered…

A truly well thought out and engineered package. The Boost e-Bike kit is simple and intuitive to set up and has real feel of quality about it.
We took our first ride with our new Boost kits fitted at the weekend and what a difference it makes - 36km and still 80% battery! The support team are very responsive and helpful from my first enquiry through to delivery. I would thoroughly recommend this product if you are looking to give your current bike and cycling experience a 'Boost'.

29 July 2023
Unprompted review
Rated 4 out of 5 stars

Phil at Dragon Cycles in Cardiff fitted…

Phil at Dragon Cycles in Cardiff fitted my Boost battery for me and he has been amazing in looking after me with the couple of issues I have had, mainly with the handlebar monitor going flat on me. This has now been rectified and I am enjoying having that extra push, my only disappointment is that it is quite noisy when cycling, is this the norm?

27 July 2023
Unprompted review
Unused logo

Reply from Unused

Thanks for this! Phil has been fantastic at introducing Boost to Cardiff. We are working on some improvements which include noise reduction, and these will be possible to update your Boost kit with wirelessly. We also recommend you have a look at this page as often noise comes from the bike itself - https://boostbike.uk/support/making-your-boost-ed-bike-quieter

Rated 5 out of 5 stars

Exceptional Kit

I have ridden with my new boost kit for around 3 weeks and I have nothing but positive comments. The starting point was the communication at the start was fantastic and very responsive to a few of my questions. As soon as my kit was ordered the communication just continued and within a few weeks delivered to my house. Fitting the new kit took me no more than 20 minutes. Hardest part was changing the wheel, everything else was so easy. The kit performs so smoothly and gets me to the legal limit with no effort and maintains the speed when I need it. The motor is so smooth and quiet. If you’re looking for a kit that makes riding more enjoyable or take the hardness out of riding this is the kit for you. I now can’t wait to get on the bike and switch the kit on and get cycling, Fantastic all round.

12 July 2023
Unprompted review
Unused logo

Reply from Unused

We love that Boost has helped you to enjoy riding more. Have a great summer!

Rated 5 out of 5 stars

Boost Bike Conversion

Just picked up my Boost Bike conversion which was installed on my bike by GC Bike Repairs Southsea. Rear wheel rebuilt to accommodate the hub motor and existing gear cassette. It's still early days yet but so far I'm very happy with how the Boost Bike kit performs. Time will tell. Would highly recommend George at GC Bikes Southsea for his knowledge and technical skills in fitting the conversion. Thanks. A professional installation gives the Boost Bike conversion a 12 month comprehensive warranty. Well worth it for the money.

29 June 2023
Unprompted review
Unused logo

Reply from Unused

Thanks so much for the feedback!

Rated 2 out of 5 stars

Great concept but the reality has been very disapointing

Great concept but the reality has been very disapointing. I got one of the recomended shops to fit the kit to save time. The time estimate was about a week and a half to fit, in the end it was about a month. Since fitting, the wheel has detentioned twice, meaning which seems to take 2 or 3 days to fix, plus finding time and method to get the bike to the shop (my tiny car now has many scratches). Also when the wheel fails I am left stuck having to find another form of transport home. I started the process with a functioning bike, since I then I have been able to cycle about half of the time. The boost seems to stop assisting at 40% battery which I am getting the impression from the support is what they would expect. It's quite noisy. The handle bar unit fails to connect every so often, requiring the battery to be removed and put back in. The unit also comes with a flat battery that I had to replace the day after I bought it.
All of this seems to be of not much suprise to the support team and I get the impression they think I should be happy with this situation.
I should add they have offered to have me post the battery and handle bar unit for inspection but this is even more down time for my bike.

30 June 2023
Unprompted review
Unused logo

Reply from Unused

Hi Ben. Thanks for your feedback and we're sorry you've not had the experience you hoped for. Please contact us to let us know which shop you bought from and the details of your purchase so that we can trace it.
Regarding the wireless handlebar display, there is now a new firmware version available that ships with all new orders that improves the resilience of the connection between Boost system & display and reduces power consumption, and we will shortly publish the instructions to upgrade yours from your phone. If you have difficulties with the upgrade then we will be happy to upgrade it for you within a few days.

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