Lovely light but unfortunately ours stopped charging up a couple months ago, we haven’t even had the light for a year yet. Disappointed and probably won’t get refunded. The remote is also temperamenta... See more
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Review summary
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Reviews shaping this summary
I ordered some battery powered wall lights for my lounge and I am so impressed!! Organising an electrician and having walls cut out for another power supply just causes mess and annoyance, I couldn’t... See more
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Ordered a beautiful rechargeable wall light. It's really transformed my space on my landing especially as it was different light settings so can have it cool white or warm white. Customer service was... See more
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Stunning lights! The customer service from lavish lights is absolutely phenomenal! Received my order of the glowlux lights very quickly. They're exactly as pictured and look gorgeous! Super easy to... See more
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Company details
Written by the company
At Lavish Lights, we believe lighting should do more than brighten a room, it should transform your space. We’re a UK-based home lighting brand dedicated to offering stylish, functional, and affordable designs that make your house feel like home. Some of our pieces are made to order by artisans, which can take a little longer to arrive, but we promise, they’re worth the wait. Quality and attention to detail are at the heart of everything we do. From our signature GLOWLUX wall lights to our newest outdoor launches, every product is crafted with care and delivered with love. Thank you for supporting our small business, your home deserves to feel Lavish.
Contact info
United Kingdom
- lavish-lights.co.uk
3.8
Great
86 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have the wireless wall lights which…
I have the wireless wall lights which are rechargeable, they arrived quickly and were so easy to put up. They look stunning, I’d definitely order again x
21 April 2026
Unprompted review
Absolutely stunning lights
Absolutely stunning lights! Perfect addition to our living room. The lights really have made a huge difference to the wall. It looked bare and empty now it looks warm and homely. I love how they are remote control too.
They are battery operated so no need for wires. You can literally stick them on with the magnetic pads, or drill holes.
They have a few different setting do when I want to change from warm white, I can change to cool white. They also have a timer too.
Super fast delivery too.
Highly recommended.
10 January 2026
Unprompted review
I opened my parcel looking forward to…
I opened my parcel looking forward to the promised quick install of the wall lights only to find that the package did not contain the adhesive discs as expected. Went onto you website, and advised to contact Ben in customer service by email. This I did twice, but no response. I now find out that Ben no longer works for the company….might be a good idea to update your website contact details! I eventually got contact from Aidan via a sarcastic comment on a Facebook post, telling me to contact Aidan via email. This I have done….still awaiting confirmation of email. As I work in the area of Business Improvements…..I have a lot of advice I could give you starting with the customer SHOULD be your number one priority. Living in hope that I will eventually get the adhesive discs.
15 April 2026
Unprompted review
Reply from Lavish Lights
Hi Barry,
I really appreciate you taking the time to share this, and I’m sorry for the experience you’ve had, I completely understand the frustration here.
I’m replying to you now directly as I’ve recently been covering customer service myself. Our previous agent (Ben) is no longer with us, and during that transition there were delays and gaps in responses, which clearly impacted you, that’s on us.
The good news is we now have a new customer service agent in place, so things are being brought back up to the standard they should be.
Regarding your order, the adhesive discs should absolutely have been included or sent out promptly, I’m sorry they weren’t. If you haven’t already received them, I’ll personally make sure these are dispatched to you as a priority.
We’re a small business and take customer experience seriously, so your feedback genuinely helps us improve, I agree with you, it should always be the top priority.
I’ll also follow this up with you directly to get this fully resolved.
Thank you for your patience, Barry we’ll get this sorted for you.
— Aiden
Founder, Lavish Lights
Scam never received
Scam never received
Thanks for reply I have tried to email. Aiden abd Ben and both bounced back can I have refund.
15 April 2026
Unprompted review
Reply from Lavish Lights
Hi Lorraine,
I’m really sorry to see this and completely understand your frustration.
We recently ran out of UK warehouse stock due to high demand, so your order has been shipped directly from our supplier instead, which has caused delays on some orders, I apologise for the lack of updates.
Just to reassure you, we’re a fully registered UK business and have delivered thousands of orders, this is simply a delay issue, not something we take lightly.
Your order is on its way, and once it reaches the UK, tracking will update and delivery will be within a couple of days.
If you’d prefer not to wait, I can absolutely arrange a full refund for you, just let me know and I’ll sort it straight away.
Thanks again for your patience,
Aiden
Founder – Lavish Lights
Goods never showed up
Goods never showed up, emailed “Ben” ( who ever that is ) no response!
A progress email would have been good but nothing, feel like I’ve been scammed!!
9 April 2026
Unprompted review
Reply from Lavish Lights
Hi Dale,
I’m really sorry to hear this, I completely understand your frustration here.
Just to clarify, Ben is no longer part of our team, so I apologise that your email didn’t get picked up as it should have. That’s on us, and not the experience we aim to provide.
I can also assure you we are absolutely not a scam, we’ve delivered thousands of orders across the UK, and we’re here to get this sorted for you properly.
If you can send me your order number to aiden@lavishlights.co.uk I’ll personally look into this today and make sure we either get your order delivered or resolve it immediately for you.
Appreciate your patience, and we’ll get this fixed.
Aiden
Founder, Lavish Lights
Update again-still awaiting a refund…
Update again-still awaiting a refund all they do is say get in contact to make it lool good and then ignore you..
So so frustrating as one light doesn't work at all this has been going on since January when they were still under 90 day manufacturing terms..
Be careful as spent £120 for one light to work
30 March 2026
Unprompted review
Reply from Lavish Lights
Hi Nadine,
I’m really sorry to see this and I completely understand your frustration, this isn’t the experience we aim to provide at all.
I’ve just looked into your case as a priority, and this clearly shouldn’t have been going back and forth since January. That’s on us.
I’m personally stepping in to get this resolved for you today. We will either:
• Get a fully working replacement sent out immediately
• Or issue a full refund, whichever you prefer
I’ll be reaching out to you directly now to sort this properly.
Thank you for your patience,
Aiden
Founder, Lavish Lights
Ordered 2 packs of 2 Glowlux wall…
Ordered 2 packs of 2 Glowlux wall lights at a cost of
£240.98 October 3rd one set arrived on 5th and still waiting for 2nd set. Email sent to Ben who was going to sort this. Still no lights very disappointed with this company avoid at all costs.
3 March 2026
Unprompted review
Reply from Lavish Lights
Hi Christina,
Thank you for your review, I’m really sorry to hear this.
What you’ve described is definitely not typical for us. All of our UK orders are shipped via an automated fulfilment system with next working day delivery, so a delay of this length isn’t something we’d expect to see.
It looks like something has clearly gone wrong here, and I completely understand your frustration.
I’d like to personally step in and resolve this for you immediately. Please reply here with your order number and I will either locate the missing shipment or arrange a replacement to be sent out as a priority.
We’ll get this sorted for you.
– Aiden
Founder, Lavish Lights
Exceptionally poor lights the magnets…
Exceptionally poor lights the magnets are sliding down and look odd in height ! I have emailed Ben as per the web site and haven’t had a reply.
Trading standards here we come !
19 March 2026
Unprompted review
Reply from Lavish Lights
Hi,
Thanks for your review, I’m really sorry to hear you’ve had this experience.
This doesn’t sound right at all, as the magnets we use are designed to securely hold the lights in place without slipping, so it’s possible there may be an issue with the installation or that a component is missing.
I’d really like to get this resolved for you quickly please can you reply with your order. number That way we can identify exactly what’s going on and either guide you properly or send out a replacement straight away.
Regarding your email, we always aim to respond promptly, so I’ll personally look into this and make sure you’re taken care of.
We’re here to help and will get this sorted.
– Aiden
Founder, Lavish Lights
Disappointed
Disappointed…Battery wall lights really lovely & arrived so quickly but I was supposed to receive a free lamp & didn’t receive it so very disappointed hence 1 star. Emailed Lavish lights but no joy would have loved to give 5 stars but because of that I can’t. Over promised under. delivered … Response from “Ben” you have to spend over a certain amount to receive a free lamp, when actually your advert says free lamp with every order. When reading reviews Ben seems to need a bit more training in his customer service roll as he gives conflicting information every time. Avoid this company as they are not professional at all… You asked me to reply with my order number you can’t actually reply on here so I’ve edited with my order number but I really don’t hold out much hope of getting the lamp. “Ben”said you have to spend £120 or more advert just says a set of lights & you say it comes automatically from else where . Don’t think I believe any of this but here is my order number anyway 4049
11 March 2026
Unprompted review
Reply from Lavish Lights
Hi Miss Taylor,
Thank you for your feedback, and I’m really glad to hear you love the wall lights and that they arrived quickly, that’s exactly the experience we aim to deliver.
I’m sorry for the confusion regarding the free lamp. As mentioned, these are often shipped separately, which can mean they arrive at a different time to your main order. This is noted in our communications, but I completely understand how this can be frustrating if it wasn’t clear at the time.
I’d be more than happy to personally check this for you and make sure your free lamp is on the way or resolve this for you as quickly as possible please just reply with your 4 digit order number and I’ll take care of it.
We always aim to be as clear and fair as possible with our offers, and we certainly don’t intend to mislead. Given that you were happy with the product itself, we’d really appreciate the chance to resolve this for you.
– Aiden
Founder, Lavish Lights
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Quick delivery, incredibly good quality, and absolutely amazing lights! Highly recommend Lavish Lights for anyone looking to brighten up their space.
9 March 2026
Unprompted review
Reply from Lavish Lights
Hi Daisy,
Thank you so much for the amazing review! We're really glad to hear you're happy with the quality and delivery, and that you're loving the lights. It means a lot that you'd recommend Lavish Lights to others.
Enjoy the new look of your space.
– The Lavish Lights Team
Wall lights
From the time I ordered these lights the service as been first class . The lights are easy to install, true to their description. So pleased with them made my room look expensive.
10 March 2026
Unprompted review
Reply from Lavish Lights
Hi Sue,
Thank you so much for your lovely review! We're really glad to hear you found the lights easy to install and that they’ve given your room that expensive look! That’s exactly what we designed them for.
We really appreciate your support and hope you enjoy them for many years to come.
– The Lavish Lights Team
I made an order in December of 4 lights…
I made an order in December of 4 lights of which all were damaged. The 2 lights with the greater damaged were sent a replacement and upon arrival also arrived with damage. I contacted ben who said he would offer 10% off only to keep the items (an insult as im left with 3 damaged lights out of 4). My request for a better offer was turned over to the “owner” who seemingly seems to not care as iv never got a reply. Total waste of my time. Products are of cheap quality and not worth the money and it’s clearly reflected in the damage of each item. Currently going through my bank to process a complaint with the bank customer service telling me this is an easy case in my favour due to the very poor service and product quality of this company. Save your money and get the same lights from elsewhere for cheaper. The quality will be the same and the returns police much easier.
3 March 2026
Unprompted review
Reply from Lavish Lights
Hi Sam,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
From our records, when you first contacted us regarding the damage, we arranged replacements for the most affected lights and also offered a discount as a gesture of goodwill while we worked through the issue with the courier. Unfortunately, damage during transit can occasionally happen despite our packaging.
Our intention has always been to resolve the situation fairly, so we’re disappointed to hear you feel this hasn’t been the case. We certainly never want a customer left with products they’re unhappy with.
If you’re open to it, please contact us again at ben@lavishlights.co.uk with your order number and we’ll happily review the situation and work toward a proper resolution.
Kind regards,
Lavish Lights
Great Company, Outstanding After-Sales Service
I was a little reluctant to order these lights, nothing to do with Lavish Lights, just based on previous experience with companies that advertise on Facebook and other social media platforms. I didn’t have anything to worry about…
Quick delivery, great communication, a great product and more importantly, outstanding after-sales customer service. Genuinely great company who I wouldn’t hesitate to order from again. I’ve ordered similar rechargeable lights from some of the cheaper Chinese sites and they can’t compare to the quality or customer service offered by Lavish Lights.
Shout out to Ben, who has been brilliant in helping me out with enquiries. If you’re considering buying lights like this I wouldn’t hesitate to use this company, I certainly will be again.
28 February 2026
Unprompted review
Reply from Lavish Lights
Thank you so much for taking the time to leave such a thoughtful review, it genuinely means a lot to us.
We completely understand the hesitation when ordering from social media, so we’re really pleased we could give you a smooth experience from start to finish.
Ben will be thrilled to hear your kind words, we pride ourselves on making sure every customer feels looked after, even after delivery.
We truly appreciate your support and look forward to lighting up your home again in the future!
– The Lavish Lights Team x
Very happy
Lights are great and were delivered quickly. Well packaged and look lovely in my bedroom. Would highly recommend.
21 February 2026
Unprompted review
Reply from Lavish Lights
Thank you so much for your lovely review, Debbie!
We’re so happy to hear you’re pleased with your lights and that they arrived quickly and beautifully packaged. It means a lot to know they look lovely in your bedroom, that’s exactly what we aim for.
Thank you again for recommending us, we truly appreciate your support!
Team Lavish x
I have ordered the two lights with the…
I have ordered the two lights with the free lamp deal - no lamp arrived , have tried various ways for days to reach including replies on Facebook to email an account under ‘ ben@lavishlights ‘ shock horror no reply from ‘ Ben’ either so I would give zero stars if I could - false advertising and avoidance when something goes wrong.
Never again do not use
16 February 2026
Unprompted review
Reply from Lavish Lights
Hi Kirsty,
I’m really sorry to hear about your experience and for the frustration caused, that’s certainly not the impression we want to leave.
I can confirm your two GlowLux lights were delivered from our UK warehouse as expected. The free lamp is shipped separately from a different fulfilment partner, which is why it does not arrive in the same parcel. It can take a little longer, but it is still on its way to you.
Regarding Facebook and Instagram messages, our inboxes can become extremely busy and unfortunately messages can occasionally be missed, we’re actively improving this. I’m also sorry you didn’t receive a reply from Ben; he was away over the weekend which caused a delay in responses.
We truly appreciate you bringing this to our attention and your patience while we resolve it. If your lamp hasn’t arrived within the next few days please reach out to us so we can look into it!
Thank you again,
Lavish Lights Team x
Reply from Lavish Lights
Hi Ben, Thank you for the lovely review! Hope you enjoy.
Team Lavish x
Not what your expecting
Was approached by lavish lights on our house decor account on Instagram
Their product and page looked very good and listed a UK address
After good communication I ordered an item with the plan to do an Instagram video
Delivery was slow reflecting it might not be UK based
When the delivery notification from yodel it was labelled Ali express which raised alarm bells
The item arrived in very tatty taped up packaging with polisterien wrapped around it , not like the videos of the products I saw others post
The item itself wasn't much to look at , requiring alot of assembly and wiring had to buy connectors to fit
I reached out to lavish 3 times about the product , they read my message and ignored me .....
Didn't use the light for my original planned project and used the light shop nuneaton instead who where amazing and experts in lighting
I did fit it but it was only good enough for our downstairs WC , looks okay up
The poor communication and the fact it was from Ali express so I suspect drop shipping or a false UK address , I shall not be ordering again
Update 27/01 , tried to get my review removed says it all really
26 January 2026
Unprompted review
Reply from Lavish Lights
Hi Jay,
Thank you for taking the time to leave detailed feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.
To clarify a few important points for anyone reading this review:
Lavish Lights is a UK-based business, registered in the UK with UK customer support and fulfilment. Some orders may be shipped directly from manufacturing partners depending on stock location, which allows us to maintain availability and consistent pricing. This is clearly stated in our policies.
Delivery timeframes can vary based on demand and batch availability. We do not advertise next-day delivery on items that are not dispatched from our UK warehouse.
Packaging is designed to protect products in transit. While it may differ from influencer content (which often shows studio or bulk packaging), all items are quality-checked before dispatch.
Our products are DIY-friendly decorative lighting, not bespoke, electrician-installed fixtures. Assembly requirements and product specifications are outlined on the product page prior to purchase.
Regarding communication: we aim to respond to all enquiries promptly. If any messages were missed, we sincerely apologise, this is not our standard and we’re actively improving our support processes.
We respect that you chose an alternative supplier that better suited your specific project, and we’re glad you found a solution that worked for you.
We stand by the quality and value of our products, as reflected in the majority of customer feedback, and we appreciate all reviews positive or critical as they help us continue to improve.
Kind regards,
Aiden
Founder, Lavish Lights
Great customer service
Couldn’t fault customer service at all and very pleased with lights! Very happy thank you
22 January 2026
Unprompted review
Reply from Lavish Lights
Hi Sophie,
Thank you so much for taking the time to leave such a lovely review. We’re really happy to hear you’re pleased with the lights and that our customer service looked after you well.
It honestly means a lot to us. Enjoy your lights!
Team Lavish x
Wall lights
Fantastic lights look amazing prompt delivery worth every penny
16 January 2026
Unprompted review
Reply from Lavish Lights
Hi Diane,
Thank you so much for the lovely review! We're so glad you loved the service.
Regards Team Lavish x
Several issues
Several things went wrong with my order from start to finish. After the initial estimated delivery date passed, I contacted customer service for an update and was told that my order hadn’t been processed correctly and was never actually on their system.
When the order was eventually shipped—many weeks after I originally placed it—it was delivered to the wrong address due to an error at the warehouse, not the shipping company. It then took several more weeks and multiple emails from me to establish what had gone wrong, many of which went unanswered.
In the end, I only received a refund because I had paid via PayPal. Without that protection, I doubt this would have been resolved at all.
1 November 2025
Unprompted review
Reply from Lavish Lights
Hi Mick,
Thank you for taking the time to leave such a detailed review, we’re genuinely sorry for the frustration you experienced.
You’re absolutely right that this order fell well short of the standard we aim to deliver. While the vast majority of our orders are processed and delivered smoothly, on rare occasions an order can slip through due to a systems or fulfilment error and unfortunately, yours was one of those cases.
That doesn’t make it acceptable, but it does mean we take situations like this seriously so they don’t happen again.
Since this order, we’ve tightened our internal checks between order processing and warehouse dispatch specifically to prevent issues like incorrect processing or address errors. We’ve also reviewed our customer service response times, as we understand how frustrating it is not to receive timely updates when something has gone wrong.
We’re glad the refund was ultimately resolved, though we regret that it took longer than it should have and required escalation on your part. That’s not the experience we want anyone to have.
Thank you again for your feedback it helps us improve, and we do appreciate you bringing this to our attention.
— Aiden
Lavish Lights
Founder
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