Laura Bond Fine Jewellery and Luxury Piercing Boutique Reviews 355

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, often highlighting the solid craftsmanship and unique aesthetic. Many people also commend the staff for their exceptional service, describing them as knowledgeable, friendly, professional, and helpful, making the overall experience pleasant and comfortable. The piercing service is frequently mentioned as excellent, with consumers appreciating the expertise of the piercers and the smooth, painless process. However, some customers also noted issues with product sizing, finding certain earrings to be much smaller than expected or having posts that were too thick or long for their piercings. A few people expressed dissatisfaction with the 9ct gold products, reporting that they tarnished quickly and required significant maintenance. There were also occasional mentions of staff providing incorrect information regarding gauge sizes or difficulties finding specific items on the website.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the high quality, delicate, and sparkling... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, friendliness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality, delicate, and... See more

Service

Customers had positive experiences with service, consistently praising the exceptional customer service and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve found it surprisingly difficult to find pretty, solid gold jewellery, specifically for individual piercings. I have several Laura Bond pieces and all are beautiful and solidly made. No coming... See more

Company replied

Rated 5 out of 5 stars

Great customer service, beautiful jewellery and brilliant prices. I've had Maria Tash in the past and found the screw posts to be thin and unreliable - one front even snapped off the post. Laura Bond'... See more

Company replied

Rated 5 out of 5 stars

I decided to order as there was an easter discount, the jewellery arrived in a sturdy box, inside was another presentation box with the earrings nestled inside. The quality and detail is stunni... See more

Company replied

Rated 5 out of 5 stars

As usual my Laura Bond experience was amazing, the most difficult bit was deciding which stud to go for. I decided on the tear drop shape as I’d been having snagging difficulties with my current flat... See more

Company replied


Company details

  1. Jeweler
  2. Body Piercing Shop
  3. Ear-Piercing Service
  4. Tattoo and Piercing Shop

Written by the company

Laura Bond Jewellery is a family run, luxury earring brand based in Edinburgh, Scotland. We specialise in solid gold pieces for cartilage piercings. We offer piercings in our boutique and luxury piercing parlour on Thistle Street. We also ship worldwide. From teeny tiny huggie hoops to front fastening labret studs, you'll find the daintiest new additions for your ear stack!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful Studio

My experience at Laura Bond, from start to finish was perfect. All of the staff were really welcoming and helpful. The process of choosing my jewellery was great, the member of the team that I dealt with was very knowledgeable and patient, and gave me plenty of time to choose my perfect earring. My piercing with Amber was done very professionally and was pretty painless. She explained everything fully, and I felt very comfortable throughout. Very happy, so much so, I'm now booked for another one!

1 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fantastic review. We couldn't be happier that you had such a great experience with us. We will pass on your kind words to Amber and the team. It means the world that you were comfortable throughout your piercing process and you found your dream jewellery stack. We really look forward to welcoming you back to our boutique soon for more!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautiful studs

I bought a couple of studs and they’re absolutely beautiful! The quality of the two pieces is impeccable. I am happy with the customer service I received and how quickly they were delivered.

5 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review. We are absolutely delighted that you're so happy with your new jewellery and thank you for mentioning the customer service too, we always work hard to get your orders sent out to you as quickly as we can.

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, so lovely and delicate and make great gift

1 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fabulous review. We completely agree that our jewellery makes the perfect gifts for your loved ones!
We really appreciate the 5 stars

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautifully made jewellery

Beautifully made jewellery. Comfortable to wear. Posted quickly.

27 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for leaving us such a glowing review! We're thrilled that you have had such a fantastic experience with our jewellery. It means the world to us!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Stunning jewellery at affordable prices

Great customer service, beautiful jewellery and brilliant prices. I've had Maria Tash in the past and found the screw posts to be thin and unreliable - one front even snapped off the post. Laura Bond's are so much stronger, much more affordable and just as dainty and beautiful ✨ can't wait to see more dainty diamonds in the future.

25 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review of our jewellery and customer service. Our team put in so much work ensuring that our posts are strong and reliable while remaining dainty and beautiful.
We may have more diamond collections on the horizon ;)

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautiful Jewellery

I have recently purchased a number of items for my daughter as gifts for her upcoming birthday & Christmas.
The jewellery is absolutely beautiful & very well made. Delivery was prompt.
Some of the items I wanted were out of stock online so I contacted customer services & they were able to source them for me which enabled me to purchase them as an extra gift. Fabulous customer service from lovely staff. These are reasons why I have shopped with Laura Bond over the past few years and will continue to do so.

26 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fantastic review.
We’re so happy to hear that the pieces you picked out for your daughter’s birthday and Christmas presents were just what you’d hoped for. It means a lot to know they arrived quickly and that the quality stood out to you. We always want you to be able to find the perfect gifts, especially when they’re for such special occasions!
And truly, your support over the years means more than we can say. Thank you for choosing Laura Bond time and time again. We feel very lucky to have customers like you!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Great studs

Ordered online, great studs and quick delivery. So glad I found your website!

26 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for your lovely review! We are just as happy that you found us, and we are absolutely delighted that you love your new jewellery. It means the world to our small team!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Amazing product, fantastic service

Laura is great! My wife has a number of her pieces. When I wanted a surprise gift Laura was able to help me pick out items, help me with sizes and specs. Communication is always great and the products themselves are amazing.

2 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for leaving us such a fabulous review!
It's always a pleasure to help find the perfect gifts for our customers loved ones!
Laura will be so happy to know her guidance made the process easy for you. We really appreciate your kind words about both the service and the jewellery, it means a lot to our team.
Thank you again for your support, and we hope your wife loves her new pieces just as much as her other ones!
We hope to welcome you back to the boutique again soon.

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Always an incredible experience with…

Always an incredible experience with LB! Been buying since 2020.

Always changing up the designs, price is good (especially on Black Friday with 20% off!).

Such a lovely and helpful team too, I didn’t get the sale code because I accidentally unsubscribed to emails so messaged them on IG within the first hour the Black Friday sale went live and they replied to me instantly and got me the code!

It’s also really nice to support a small UK business who really genuinely care about the customer experience over sales, and I really feel that as a customer, I’ve messaged the team so many times over the years about how to unscrew an earring I can’t get out and asked questions about designs etc, about tips for styling my (male) ear and the replies are always so lovely and personal (they don’t feel corporate or clinical), like nothings really too much trouble!

Hoping I can get up to Edinburgh soon and visit in person!

Thank you LB!!

Andrew 🥰

21 November 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for this incredible review! It genuinely means the world to us.
We’re so touched to have had you with us since 2020 and we’re also so glad that the team could jump in quickly and get you your Black Friday code. We never want anyone to miss out, especially not one of our long-time supporters!
Reading that you feel genuinely cared for as a customer honestly means everything to us. The experience you have with us will always matter more to us than making a sale, and it’s so lovely to know that comes through.
Thank you for choosing to support our small business and for being such a thoughtful, loyal customer. We’d be absolutely thrilled to welcome you our Edinburgh boutique whenever you can make the trip!
Thank you again, you’ve absolutely made our day!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Lovely experience going to Laura Bond…

Lovely experience going to Laura Bond the attention and service given to myself and my daughters was exceptional.

24 November 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for your fantastic review, we are so thrilled that you and your daughters had such a great time in our boutique
We look forward to welcoming you back again soon!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Expensive but beautiful

Expensive but beautiful, delicate and great quality gold jewellery just what I was looking for. Will definitely shop here again

1 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review! We are so delighted to hear that you found your dream jewellery with us. We truly appreciate your support and can’t wait to welcome you back again whenever you're ready for something new!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Another lovely Laura Bond experience …

Feeling super happy with my lovely new earrings,2 pairs bought in the amazing Black Friday offer to add to my Laura Bond collection of pieces. As always the staff were all super welcoming, helpful and friendly. Thank you 💗

22 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fantastic review. We are delighted that you managed to get some new jewellery for your stack in our sale and we really appreciate the kind words about our team! We hope to welcome you back to our boutique soon.

Best Wishes,
Team LB x

Rated 5 out of 5 stars

I chose another sparkly stunner.

I chose, ordered and received within 26hours, amazing for a small company with few staff, one of the many reasons I shop Laura Bond, I feel I'm buying quality pieces, each have a story, and I'm proud to shop small in my Town.

21 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for your glowing review, we are so incredibly grateful to have you as our loyal customer. It really makes such a difference to small businesses like ours. We are thrilled that you love your Laura Bond ear stack and look forward to fulfilling more orders for you in the future.

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Great experience.

I had a great experience - the staff were very welcoming, professional and informative. I was made to feel at ease during the appointment and given excellent aftercare advice. Beautiful jewellery and studio. Thank you.

20 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review. We are delighted that you've had such a great experience with us. We hope to welcome you back in the soon and wish you a happy healing journey with your new piercing!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Great experience!

Couldn't fault my piercing experience at Laura Bond- all of the staff were really friendly and helpful. Even when I couldn't get the piercing I had planned due to my anatomy- they gave me time to think about alternative options and were overall just really lovely!
I will definitely be back for more!

17 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

We are delighted that you had a fabulous time at our boutique, we really look forward to welcoming you back soon! Thanks for such a great review,

Best wishes,
Team LB x

Rated 5 out of 5 stars

The loveliest store with great staff

The loveliest store with great staff. So pleased to finally visit in person and get a piercing done having ordered several pieces in the past. Would highly recommend. ❤️

15 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for such a fabulous review, it means the world to our team! We look forward to having you back in for more piercings in the future.

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Lovely people

Lovely people

14 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thanks for your fabulous review!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Great experience!

I visited thinking I might need to get a very old lobe piercing repierced, however sarah took a look and luckily they just needed earrings put in. I chose my earrings and sarah put them in for me. I then planned my next piercing and chose my jewellery for that too. As always the service from everyone at Laura Bond was 100%! Lovely friendly atmosphere in the shop.

12 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review! We're delighted that you had such a lovely experience with us and we look forward to welcoming you back for your next piercing!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

I LOVE my Laura Bond earrings

I LOVE my Laura Bond earrings, so beautiful and unique. My only problem is not having enough piercings to wear them all, so I’m planning some more!

11 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you for your 5 star review. We are so happy that you like your earrings as much as we do, and we would love to add more piercings to your ear stack in the future at our boutique!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautiful earrings very happing with…

Beautiful earrings very happing with service provided by Laura bond

27 October 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for the five star review! We are delighted you love your new earrings.

Best Wishes,
Team LB x

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