Laura James Reviews 

Helpful, friendly and responsive. Sorted issue quickly.

Called and quickly got through, Miquile was extremely helpful and very knowledgeable, answered my questions, sorted out my order, all very efficiently and professionally.
Hopefully, I’ll be receiving lovely good quality products for my garden soon!

Good company and resolved an aftercare issue promptly.

Really helpful

Waheeb was really nice and solved my issue straight away

AWFUL experience with Laura James - avoid this company at all costs. I placed an order for a bed on 25th June. The bed was in stock and due to be delivered the first week of July. The bed never arrived and after many attempts I finally got in contact with a customer service assistant who advised that they were missing a part of the bed and the new delivery date would be the start of August. It is now September 3rd and I still have not received my bed nor any correspondence with customer service to update me. I did receive a notification on 28th August to say that a courier would be in touch with an update within 24-48 hours , however I have not received any correspondence. Please don’t make the same mistake I did and use this company. I didn’t do enough research before ordering and have since heard multiple stories of customers who have had similar issues.

I had high hopes for this company based on the reviews, but unfortunately my experience has been pretty disappointing.

I ordered furniture on 14th August and was initially given an estimated delivery date of 19th–21st August. Great, all looking good.

Then, without any communication from the company, this changed to 21st–25th August. I only discovered this by checking the tracking myself on 20th August because, well… I still hadn’t been given a delivery date. Not ideal, but I thought, okay, a few extra days.

Then on 27th August, I received an email saying the delivery window had now moved again, this time to 3rd–14th September.

At this point, I’m starting to wonder if my furniture is actually being delivered by carrier pigeon!

What makes this particularly frustrating is that today, the exact items I ordered are showing on their website as “in stock”, with a delivery estimate of 7th–9th September if ordered today.

So, to recap: someone ordering these items today apparently gets them delivered before someone who ordered them three weeks ago.

Meanwhile, customer service responds that my order “remains active”. Well… you have my money and I don’t have my furniture, so I certainly hope the order is still active!

I completely understand that furniture deliveries can be delayed, and I appreciate that some things may be outside of the company’s control. What I don’t understand is repeatedly moving delivery dates, providing very little communication, and then advertising the same products as in stock with an earlier delivery date to new customers.

The company’s own website is currently setting expectations that they simply aren’t meeting for existing customers.

I’m now three weeks on from placing my order, with no confirmed delivery date and very little confidence that the latest estimate will actually be met.

It’s incredibly disappointing, particularly from a company whose reviews gave me confidence in the first place.

Do not use this company. I ordered a dining table and 6 chairs on 5th May 2026, the dining table arrived fine with no issues- however the chairs arrived with black legs when I’d ordered mango wood legs. I reached out to Laura James and they assured me the mango wood legs would be sent. I received 2 sets of mango wood legs a few weeks later, 2 sets for 2 chairs when I had 6 chairs with the wrong legs! I reached out again and was told there was confusion but now there was no mango wood legs in stock and I’d receive them in July. July comes, I didn’t receive them. I called them AGAIN to be told I’d receive the legs in August, August comes around I get a text message saying I will receive the legs in October. I called them AGAIN to be told on the phone they didn’t know what I was talking about and I should still be getting them, then they checked my notes and seen it now did in fact say October. I was given a £50 voucher as a gesture of good will, £50 when I’ve spent over £1100 on a table and chairs 6 months ago and still don’t have what I ordered! And to top it off, I got an email 2 days ago stating I now won’t be receiving the chair legs until NOVEMBER! Absolute utter joke of a company. Never again.

The desk was beautiful, just like the picture. It looks expensive, perfect measurements too. Not difficult to assemble. I also received great customer support from the team when I had a question. Delivered by the trusted DHL. This gave me confidence in the purchase that I was making.

Very easy ordering process. Unfortunately the furniture wasn’t right for my room. The return process was straightforward and Chrisharna kept communication going right up until I received my refund. Very good all round service. Delivery men were professional too. Thanks to all concerned.

Excellent Customer Service
My issue was dealt with very professionally and sympathetically
I will definitely shop with this company again in the future

Great customer service - good communication and always polite and helpful

My order was delivered today and wanted to clarify some information with the customer service. I was pleased with the way the issue was addressed and calmly clarified. The product delivered was 100% perfect as seen on the website.

Great delivery driver ...no complaints with the product and is as described on their website ....shocking customer service and tracking , delivery notifications completely inaccurate and very annoying ...delivery driver was aware of the problem and very apologetic...puts me off using them until they sort their back office out which is a shame as they have some good products

I ordered on the 14th August and was advised delivery would take place between 17-19 August. It is bow the 2nd Sept and no delivery. I phone to chase to be told that the items are in stock but they do not know when delivery will take place. I have told them to cancel the order as no one has a clue what is happening and I doubt this company will survive.

Chanelle was very professional and helpful. I was concerned about my delivery arriving whilst I was away and she is taking care of this for me. Thank you

Do not use this company if you want a smooth transaction. Never ever have I dealt with such an incompetent company.
My order 9th Aug was given to be delivered 11-13 Aug as stated on line, was not met. They FORGOT to inform customers they were moving to new warehouse and deliveries wud not be met on time. I only found out on checking on line on 13th as to why no phone call re delivery that delivery had been changed to end Aug-Sep ? No communicatios whatsoever.
On phoning myself only apologises blaming IT was their excuse to lack of communications.
1st date given was not suitable only to see on line I wud have to wait another full week. Nobody seemed competent enough to expedite my delivery sooner as time already waited. Communications lacking in every department. 2nd date given arranged by colleague I spoke on phone, no delivery, no phone call, nothing. On phoning again this seemingly was an error. Should I not of been notified to save my time waiting in?
Spent hours on phone, time waiting, to no avail for solution. Eventually phoned again to speak to supervisor only to be told all at meeting AGAIN. Only when I stated had worked in offices over 60 years I know they were told to lie to me, a supervisor miraculous spoke to me.
I have been totally frustrated and stressed for weeks with this whole situation and at one time even asked for it to be cancelled as I had enough.
I have since received my delivery but was not 100% satisfied with your delivery driver.
How this company runs their business is beyond belief !!
Dorothy Porter

I had a call from Damien in customer services following my further purchase from Laura James. Damien was very polite and offered me a free shipping voucher for my next purchase ( I explained in an email prior to the call after my most recent purchase that this was our 7th purchase from Laura James and we will be purchasing again in the near future). I really appreciate the emails and polite phone calls from Laura James - it gives a company a local feel and gives a personal touch. I also appreciate the gestures for being a regular customer.

Absolutely lovely lady that I spoke to,did everything she could to help with my query.
I even got cut off from the phone call and she rang me back which I really appreciated ,great customer service.
Would definitely order from this company again

Really helpful