Laura James Reviews 

Ashley was so professional and helpful. Thank you so much 😊

Item came on time and well packaged it was good quality however it was described as beige but was more slightly off white so wasn’t suitable for me. I contacted the company to generate a return I did think it was a complicated procedure and you do have to pay for returns, the item was delivered back to the company a week ago and I still havnt had my money returned yet I feel this is longer than most companies and for this reason I won’t be ordering off Laura James again. I did ring customer services up and I must say the phone was answered quickly and the person I spoke to was very polite and helpful.

Horrendous products and customer service team.
A £700 garden table which wobbles / has faulty parts.
Over one month of ridiculous delays, to a fro for different videos.
Claiming I’ve not sent it - which I now have twice.
I’m still here with this useless product and zero help from Delne who are a my contact

Great delivery driver kept us informed and delivered to time .

This company suppresses negative reviews. I bought an outdoor sofa and cover from them and after using them for a few months, I requested a link to post an honest review on their website. That started a very long, very frustrating process whereby Laura James did everything it could to stop me publishing a review. They requested photos I'd already sent (showing the very poor materials, the mould and flaking varnish) and repeatedly made me give details they already had. They called me on multiple occasions - not with solutions or a link so I could post a review, but as a delaying tactic, over and over again asking me to outline the problem. They said a link to post a review was coming - and then didn't send it. They said the mould was my fault for using the sofa cover (that I bought from them) and the flaking varnish is a problem they know about and has been reported by several customers. I was advised to sand the furniture and varnish it (after having the sofa for just months). Finally, after doggedly pursuing it for weeks, I got a link to post my perfectly polite (but only 3-star) review. Surprise, surprise - they never published it. When I asked them why, they said it was 'beyond their control'. I will never buy from this company again.

Well where do I start?

Placed an order on the 21/07/2026 with the delivery date as the 26th-31st July. Then emailed,

Dear Paul, the delivery date of your order 806332 has changed from 26/07 - 31/07 to 07/08 - 18/08 due to a shipping delay. We apologise for any inconvenience this may cause and appreciate your patience. You can continue to track your order(s) here

Then nothing after the 18/08. I contacted them on 20/08/26 to be told they where moving warehouses, then to let it slip they had none in stock and was expecting delivery on 24th-26th, this was the message they sent after the call.

Hi Paul,

Thank you for taking my call today.

As discussed, I have reviewed order and investigated the delay for you.

Unfortunately, our warehouse relocation from Sheffield to Northampton has caused delays to a number of orders, and I apologise that you have not received any communication regarding this since placing your order.

I can confirm that the set of two Cove Dining Chairs and the parasol are currently in stock. However, the round dining table is delayed and is currently expected to arrive with us between Monday and Wednesday next week.

We discussed the option of splitting the order and dispatching the available items immediately. However, I understand that you would prefer to receive the complete order together rather than in separate deliveries.

Once the delayed table arrives and the full order is available, I will contact you by email with an update. The delivery will then be arranged through BJS, who will contact you directly to organise a suitable delivery date.

Thank you for your patience and understanding, and please accept my sincere apologies for the inconvenience caused.
Kind regards
Customer Service Advisor
Ashley Scott

Now radio silence. No responses to their message system. And no contact regards delivery.

The funny thing is they advertise the garden set still on their website for next week delivery, when they’ve not got any.

Summers over now…

Avoid these, there’s loads of other reviews on here with the same nonsense. Look at the recent 5 star reviews from ‘people’ with one or two reviews as well…

Update. I’ve just contacted them again and the same well rehearsed guff about the warehouse relocation with a twist. Now they have the order but can’t give me a delivery date. So after it being a month late they still can’t commit to delivering the purchase. I’ve now requested a refund. To say I’m annoyed is an understatement.

Don’t read the 5* reviews, they’re from bots that have had no dealings with them.

Called me back straight away and helped me with my query

Very helpful.
The issue was resolved quickly.

After several calls about a delivery. I finally spoke to a girl named Jade, who sorted the query out for us.

Rebecca couldn’t have been more helpful

Ashley was very polite prompt and helpful!

Brandon and his colleague were fantastic. They greeted me politely and asked where can they place the package and they placed it my living room. It was a nice change coming from people delivering things to my hallway

Tracey was excellent post sales customer service. The email trail was slow prior to today, and it was disappointing to have a phone call this morning that dropped out and I didn’t get a call back. But once I’d got through to Tracey she was excellent, clear with communication and we got to a solution very quickly.

Excellent service from Laura James. I'd left my outdoor seating covers outside and they ended up mouldy after the rain, which was entirely my own fault. Chrisharna Brown handled the case and arranged replacements as a courtesy, with no fuss and no arguing the point. That's well beyond what I expected and it's the reason I'll be buying from them again. Thanks Chrisharna.

⭐️⭐️⭐️⭐️⭐️

I’ve just spoken with Byron from Laura James regarding a delayed order, and I honestly couldn’t have asked for better customer service.

Byron was incredibly helpful, polite and understanding from the moment he called. He took the time to explain what was happening with my order, listened to my concerns and genuinely seemed to care about getting things sorted for me. He also arranged a goodwill gesture to make up for the inconvenience, which was really appreciated.

Delays can obviously be frustrating, but good customer service makes such a difference, and Byron completely turned the experience around for me. He was friendly, professional and a real credit to Laura James.

Thank you so much, Byron 5-star service! ⭐️⭐ ⭐ ⭐ ⭐

Anniesa was very prompt and helpful - processing everything for me extremely quickly!

Excellent Customer Service

I had an issue with rearranging my delivery and was lucky enough to be assisted by Shivonne Miller from Laura James. She was absolutely lovely from start to finish — kind, patient, professional and genuinely helpful.

Shivonne listened to my situation, understood what I needed and went above and beyond to resolve the issue for me. She made the whole process so easy and stress-free, and I really appreciated how friendly and reassuring she was throughout.

It’s refreshing to receive such excellent customer service. Shivonne is a real credit to Laura James, and I would definitely recommend the company based on the support I received. Thank you so much, Shivonne!

Quick efficient service on a replacement parasol.

Communication was excellent, with a real willingness to resolve the issue, which was done promptly and without fuss.

Extremely helpful and sorted the issues out.

Many Thanks,

Lewis Sparkes