Easy to use online service, quick collection, & 24 hour turnaround My only 2 issues were 1) I got an email to say my request was cancelled & I would receive a refund, then a driver arrived to col... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Still great!
Haven’t used for a while since moved out of London. Didn’t release it services outside of London! Still excellent service.
30 March 2026
Reply from Laundryheap
Hi Gilbert,
Thank you for the wonderful 5-star review! We’re glad to hear that your experience with our service continues to meet expectations, even in your new location.
We look forward to continuing to provide you with a smooth and reliable service wherever you are.
Team Laundryheap!
Kays experience
It's great to have my laundry collected and re delivered, the service is excellent and clothing is laundered well and folded, ready to be put away. Very police driver.
31 March 2026
Reply from Laundryheap
Hi Kay,
Thank you for the fantastic 5-star review! We’re delighted to hear your collection and delivery went smoothly and that our driver made a great impression.
We look forward to supporting your next order with the same seamless experience.
Team Laundryheap!
Reply from Laundryheap
Hi Samantha,
Thank you for the outstanding 5-star review! We’re delighted to hear you were happy with the service and appreciated the outcome.
We look forward to continuing to deliver a consistently high-quality experience.
Team Laundryheap!
The service was fast,efficient.Clothes…
The service was fast,efficient.Clothes were neatly ironed & hang .Received on time.
16 March 2026
Reply from Laundryheap
Hi Mahani,
Thank you for the fabulous 5-star review! We’re delighted to hear that your order was handled promptly, returned neatly presented, and delivered right on schedule.
We look forward to continuing to provide you with a smooth and seamless service.
Team Laundryheap!
Reply from Laundryheap
Hi Sally,
Thank you for the outstanding 5-star review! We’re pleased to hear that the cleaning of your curtains met your expectations.
We look forward to continuing to provide you with a reliable and high-quality service.
Team Laundryheap!
Quick and easy to use
Quick, trustworthy, easy to use, fair prices (not the cheapest, though).
20 March 2026
Reply from Laundryheap
Hi Ehud,
Thank you for the fantastic review! We’re pleased to hear that you found our service reliable, easy to use, and offer good value.
We look forward to continuing to provide you with a convenient and effortless laundry experience.
Team Laundryheap!
Excellent
Excellent! Both the delivery and pick up teams are amazing. Onetime, extremely fast and very reliable.
30 March 2026
Reply from Laundryheap
Hi Carmen,
Thank you for the wonderful 5-star review! We’re delighted to hear that your collection and delivery experience was smooth, punctual, and reliable.
We look forward to continuing to provide you with an efficient and seamless service.
Team Laundryheap!
I am beyond frustrated with the service…
I am beyond frustrated with the service I received from Laundryheap.
I trusted them with multiple white clothing items, and every single one has been completely ruined — all turned blue/grey due to what can only be described as careless handling. These were not cheap items, and I have receipts and proof for everything.
Because of this, my entire evening was ruined as I was left with nothing suitable to wear. It’s honestly shocking that a professional laundry service could cause this level of damage.
I have contacted them and expect full reimbursement for every single item. If this is not resolved within 48 hours, I will be taking legal action and continuing to share my experience publicly until it is.
31 March 2026
Unprompted review
Reply from Laundryheap
Hi Reece,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the condition in which your white garments were returned. We completely understand how upsetting and disruptive this must have been for you.
Please be assured that your case has been escalated to our specialised team and is being investigated with the highest priority. We are reviewing the matter in detail with our facility partners and will keep you updated throughout the process. Our focus is to reach an effective resolution while implementing corrective measures to prevent such incidents in the future.
We appreciate your patience as we work to make this right and restore your confidence in our service.
Team Laundryheap!
Avoid at all cost if you like your shirts
Send 12 shirts to be dry cleaned, they came back in the same state with additional stains. The customer service stopped the conversation as soon as I asked for a refund.
Be very careful, those are scammer practices. Avoid at all costs
30 March 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear about the condition of your shirts and the frustration this has caused.
We were unable to locate your order details based on this review. Please provide further information so our team can investigate this as a priority and work towards a resolution.
We’re committed to making this right and restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Louise,
Thank you for the fantastic 5-star review! We’re delighted to hear you had a smooth experience with our service and found it reasonably priced.
We look forward to continuing to provide you with a convenient and reliable laundry experience.
Team Laundryheap!
-prices so expensive ( compared to…
-prices so expensive ( compared to other laundries you don't provide anything extra or special )
- charging for cancelation wich doesn't make any sense
- it was written 5£ if it's 2 or less than 2 hours will be charged for cancelation ( i dont know why also ) however you charged me more than that .
- the driver never came on time he always comes last minute and somtime late and you still charging me for your nonsense !!!
I don't think I will use your service again and I wont recommend your laundry for anybody
29 March 2026
Reply from Laundryheap
Hi Samar,
Thank you for sharing your experience. We’re truly sorry to hear about the concerns you faced regarding pricing and the collection for your order.
Your feedback has been shared with our relevant teams as we work to refine our processes, improve pricing transparency, and ensure clearer communication throughout, while also strengthening adherence to selected time slots.
We genuinely value your feedback and would appreciate the opportunity to restore your confidence in our service. If you need any assistance with a future booking, please feel free to reach out via the Help section of the app.
Team Laundryheap!
Prompt service
Very prompt service and helpful being able to track the delivery .
Have found the clothes don’t smell clean and fresh and a little rough especially the towels . Some white residue on some of the clothes .
This has been resolved
29 March 2026
Reply from Laundryheap
Hi Pam,
Thank you for sharing your experience. We’re glad to hear that you appreciated the real-time tracking and quick turnaround. However, we’re truly sorry that your clothes did not feel fresh and that you noticed residue on some towels.
Our team has reviewed the matter and shared a resolution with you in line with our service policy. Your feedback has been escalated to our relevant teams to strengthen quality checks and ensure garments are consistently returned in a pristine condition. We kindly encourage you to review our email response for further details.
We are committed to providing a seamless experience and working towards restoring your confidence in our service.
Team Laundryheap!
Evil
Absolutely shocking experience. I initially handed over 2 bags of laundry and was quoted £20, which seemed reasonable. However, once they had my clothes, the price suddenly jumped to nearly £60 without any proper explanation.
When I refused to pay the inflated price and asked for my clothes back, they told me I would have to pay anyway or wait up to 45 days or they would keep my clothes. This is completely unacceptable and feels like a total scam.
Very unprofessional and dishonest service. I would strongly advise anyone to avoid this company and use a trusted local cleaner instead. Save yourself the stress and don’t risk losing your money or your clothes.
31 March 2026
Unprompted review
Reply from Laundryheap
Hi Akbar,
Thank you for sharing your feedback. We’re truly sorry to hear about the confusion regarding the charges applied to your order and the frustration caused during your experience with our support team.
Our team conducted a detailed review of the matter and shared further clarification with you via email. Your feedback has been escalated to our senior management teams as we continue working to improve pricing transparency, strengthen communication, and ensure customers feel supported at every stage of the process.
We remain committed to delivering a reliable and seamless experience moving forward.
Team Laundryheap!
Used the service in Manchester over the…
Used the service in Manchester over the weekend as I was staying in a hotel and needed my clothes washed.
While the service picked up and dropped off my clean clothes when expected, all of my shirts and Kakhi style pants came back creased, to the point where I will need to re-wash everything properly to remove the creases.
I cannot recommend this service based upon my experience.
Edit: Based upon this review, I did receive a full refund for this order.
28 March 2026
Unprompted review
Reply from Laundryheap
Hi Seth,
Thank you for sharing your experience. We’re glad to hear that the collection and quick turnaround of our service met your expectations. However, we truly regret that your garments arrived with creases upon delivery, as this is certainly not the experience we aim to provide.
Our team has conducted a detailed investigation, and a resolution has been provided in line with our service policy. We are strengthening our quality checks to help ensure garments are delivered in pristine condition and aligned with our customer expectations.
We remain committed to providing a seamless and reliable laundry experience moving forward.
Team Laundryheap!
Worst service
Worst service. Discoloured my clothes. I paid for two seperate washes and my white came back grey. And they were asking me for labels to prove it. Nonsense.
They had my clothes inside out idk what they say about clothes ready to be hanged 😂
Customer service the worst. Zero acountability. They gave me credit as if i used them again.
Only positive thing i have to say is the drivers were nice and professional
26 March 2026
Unprompted review
Reply from Laundryheap
Hi Mariefi,
Thank you for sharing your experience. We’re glad to hear that you found our drivers professional and friendly. However, we deeply regret to hear about the discolouration of your garments.
Our team has conducted a thorough investigation and provided a resolution in line with our service policy. Your feedback has been escalated to our relevant teams as we work to strengthen monitoring processes, implement additional quality checks, and ensure the highest level of care and attention is given to all garments.
We sincerely regret that we fell short on this occasion and will work towards regaining your trust in our service.
Team Laundryheap!
Billing is a nightmare
Billing is a nightmare
Recovering overcharges are deemed 'goodwill payments'
28 March 2026
Reply from Laundryheap
Hi there,
Thank you for sharing your feedback. We’re truly sorry to hear about the billing concerns you experienced with your order.
Please be assured that your feedback has been shared with our concerned teams as a priority. We are actively working to improve pricing transparency and ensure clearer communication around any adjustments moving forward.
We value you as our customer and are committed to restoring your confidence by delivering a transparent and reliable experience.
Team Laundryheap!
Reply from Laundryheap
Hi Avital,
Thank you for the fantastic 5-star review! We’re delighted to hear that you found our service efficient and reliable.
We look forward to continuing to provide you with a smooth and seamless laundry experience.
Team Laundryheap!
Brilliant service
Brilliant service, collected the clothes at 7pm Wednesday and I had them back less then 24 hours later.
18 March 2026
Reply from Laundryheap
Hi John,
Thank you for the brilliant 5-star review! We’re delighted to hear that your order was handled efficiently and that the turnaround time met your expectations.
We look forward to continuing to provide a seamless and reliable experience.
Team Laundryheap!
Wash Good…Timings Frustrating.
The quality of washing is high and I like that items are folded and paired. The drivers are polite and efficient. However, the timescales are inaccurate (I have never had a next day return). Today (30 March), my pick up has been changed at the last minute to an unsuitable time. Frustrating.
13 March 2026
Reply from Laundryheap
Hi Kevin,
Thank you for sharing your feedback. We’re delighted to hear you’re happy with the quality of our cleaning and appreciated the professionalism of our drivers.
However, we sincerely regret the frustration caused by the delivery delays and rescheduling of your collection. Our team has reviewed the matter in detail and shared a resolution in line with our service policy. We are reinforcing operational measures and monitoring to ensure a more consistent and reliable experience moving forward.
We truly value your feedback and remain committed to providing a seamless experience.
Team Laundryheap!
Reply from Laundryheap
Hi Maryll,
Thank you for the brilliant 5-star review! We’re pleased to hear that you had a positive experience with our service.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
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