Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress.... See more
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The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip... See more
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... See more
Company replied
Excellent quality latex pillows, we bought the deeper fill size pillows as we wanted extra neck support. They are so comfortable and certainly have helped with my wife's neck and back pain. Cool to s... See more
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Company details
Information provided by various external sources
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Contact info
108 Chase Side, N14 5PH, London, United Kingdom
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.5
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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NOT A SOFT TOPPERWas expecting a much softer experience
Was expecting a much softer experience, how wrong was i.Theres no way it will go back in the box so lost 274 pounds just threw it away, so beware they are not soft
19 April 2024
Reply from Latex Sense
Dear Derek,
Thank you for your feedback.
We are committed to manufacturing products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction.
Latex toppers are designed to enhance your existing mattress’s comfort and softness. The choice of softness is based on customer's specific preferences and requirements for sleep comfort and support. However, understanding their goals and expectations is crucial when selecting the right topper for their needs.
We recognise that customer's first choice might not always be the most suitable option. Therefore, we offer a unique trial policy of 30 days, which is intended to offer great flexibility and reassurance.
Our records show that you purchased the Luxury Dunlop Latex Topper, 8cm thick, which is classified as medium-soft. Had you contacted us within the initial trial period, we would have gladly exchanged it with its soft version, Ultimate Latex Talalay Topper, 8cm thick.
Please kindly note that we strongly encourage our valued customers to follow our complaint procedures and contact us if they experience issues prior to leaving negative reviews. We believe this case could have been resolved to your satisfaction had we been made aware of the problem.
Please do not hesitate to reach out if there is anything else we can assist you with or if you have any further questions regarding the topper that have not been answered accordingly.
Thank you for your understanding and for giving us the opportunity to address your concerns.
Latex Sense Team
The service was easy to order
The service was easy to order, we had done our research and looked across the range of toppers wanting to be natural and healthy but to have good support. The product is nice in that it fitted easily and the cover makes it easy to clean. The only downside despite having the thicker latex , it still lacks the firmness we were looking for, it bounces back well but not sure it supports the hips, and back as much as we had hoped.
10 April 2024
Reply from Latex Sense
Dear Mr French,
Thank you for taking the time to share your experience with us.
We are committed to manufacturing products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction.
Ultimately, the success of adding a mattress topper depends on how well it aligns with the customer's specific preferences and requirements for sleep comfort and support. Therefore, understanding their goals and expectations is crucial when selecting the right topper for their needs.
Toppers do not offer support and cannot make a mattress firmer. They can extend a mattress's lifespan without replacing it. However, they cannot fix indented mattresses if that is their aim.
Latex toppers are designed to enhance mattress comfort and softness by conforming to the body and reducing pressure points. The support is provided by the existing mattress, the topper follows its contours and enhances its performance. The deeper the topper is, the softer it will feel.
Please do not hesitate to reach out if there is anything else we can assist you with or if you have any questions regarding the topper.
Latex Sense Team
Latex pillows
Great product - have purchased several latex pillows from Latex Sense always a good price and excellent quality.
9 April 2024
Reply from Latex Sense
Hello,
Thank you for taking the time to review us on Trustpilot.
There is nothing more rewarding than seeing positive feedback from a valued customer.
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
Excellent mattress
I came to the shop in London to try out the mattresses after viewing them online. I was given as much time as I needed to try each mattress and all my questions were answered in detail - I left knowing I had chosen a mattress that was right for me.
My requests for delivery date adjustments were accommodated, and the delivery itself was great - the mattress was brought up to my flat and into my bedroom.
After having used it for 5 months, I can safely sat that the mattress itself is brilliant - having never slept on a latex mattress before I am definitely glad I made the switch from traditional/memory foam hybrid mattresses. I also purchased two latex pillows which are also nice, but not as game changing as the mattress itself.
10 April 2024
Reply from Latex Sense
Dear Martin,
Thank you for the incredible review on Trustpilot!
We are committed to offering products and services that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction. We take great pride in ensuring that each customer's individual needs and preferences are carefully considered.
Your satisfaction is paramount to us, and we are delighted to hear that we have been able to assist you effectively.
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
Hello,Previous to buying one of Your…
Hello,Previous to buying one of Your latex mattresses Ihad a foam mattress.very hot at night even with a summer duvet on,Your mattresses are good for keeping cool and hold their shape good support on the edges
9 April 2024
Reply from Latex Sense
Dear Trevor,
Thank you for taking the time to share your experience with us and for leaving us a 5-star review.
We are really pleased that you are happy with the quality and comfort of the mattress. We would like to take the opportunity to thank you for your great custom.
Look forward to having you again as one of our valued customers.
Latex Sense Team
The mattress is excellent and very easy…
The mattress is excellent and very easy to manage it is also very comfortable to sleep on it is firm but not hard and we are very pleased with it
9 April 2024
Reply from Latex Sense
Dear Rosemary,
Thank you very much for your positive review and kind words.
We are really pleased that you are happy with the quality and comfort of the mattress. We would like to take the opportunity to thank you for your great custom.
We look forward to having you again as one of our valued
customers.
Latex Sense Team
Latex Sense premium mattress.
The whole experience buying a mattress,was stress free.
Very helpful and informative staff.we purchased a Premium Latex sense mattress.
From day one of receiving and using this, exceeded all expectations, pure luxury.
A very big thank you to all.
The delivery company was first class.
26 March 2024
Unprompted review
Reply from Latex Sense
Dear Kim,
Thank you so much for taking the time to share your positive experience with us on Trustpilot!
We are delighted to hear that you are satisfied with the level of communication. It is truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers.
We do hope you will continue to benefit from the excellent properties of your new mattress.
Thank you again for having confidence in us!
Latex Sense Team
Very happy customer
I highly recommend Latex Sense, you will receive exactly what is promised, a good quality product and the possibility of exchanging it for another model. I personally took advantage of this opportunity. My choice fell on Superior Latex Mattress, which did not fully convince me and I thought that the softer model would be better. Latex Sense replaced it as promised. Unfortunately, after only a few nights of sleeping on this soft mattress, I realized and felt that I needed a slightly firmer mattress. I was advised which models might meet my expectations and I decided to make another replacement, this time choosing the more traditional Vitality Latex Hybrid mattress. It was the perfect choice. This mattress gives me very good support and perfect comfort, I no longer feel pressure when sleeping on my side, my back and neck no longer hurt. A huge advantage are the natural and non-toxic materials from which my mattress is made. I also have the Super Comfort Dunlop Latex Pillow Slim Profile, which is also very comfortable, but for me it could be about 2 centimeters lower, then it would be perfect. I strongly recommend Latex Sense to everyone, great team and great service.
14 September 2023
Unprompted review
Reply from Latex Sense
Hello,
Thank you for your brilliant review.
We would like to take this opportunity to express our sincere gratitude for your exhaustive feedback. It is a testament to the hard work of our team.
We take pride in delivering personalised service, and our variety of products are designed to meet the unique needs of our customers. Our aim is to adapt each interaction to your specific preferences and requirements.
We greatly appreciate your trust in us!
Latex Sense Team
Customer service turnaround
So this is second purchase fr Ron there. The product is excellent . I had had trouble with dpd saying they couldn’t deliver it and the company sorted it with Empire who qeee excellent deliverors . And the co pant threw in a free pillow for my pains ! Top notch product top notch delivery in the end.
1 March 2024
Unprompted review
Reply from Latex Sense
Hello,
Thank you for sharing your experience.
We are thrilled to hear that you are pleased with our customer services, and the crew fulfilled the delivery with courtesy.
We appreciate your support and look forward to having you again as one of our valued customers.
Latex Sense Team
Excellent service
I recently bought a ‘medium comfort feel’ Superdeluxe mattress from Latex Sense. It turned out to be too soft and I decided to return it under the 50 night trial guarantee. It was exchanged for a ‘firm comfort feel’ mattress, again a Superdeluxe one.
This unfortunately was slightly too firm and Sveta at Latex Sense recommended that I tried a medium 5cm thick talalay mattress topper. This proved to be the answer and I’m now delighted with our purchases.
Throughout the whole process Sveta was extremely helpful in every way. She was always keen to make sure that I was totally satisfied I had the correct comfort feel. Nothing was too much trouble for her.
I have also bought many Latex Sense pillows over the past few years ans have always been very happy with them.
.
29 October 2023
Unprompted review
Reply from Latex Sense
Thank you, James, for the amazing review!
We cannot wait to share your 5-star review with our team. Our senior advisor, Sveta, will be thrilled!
We are delighted to hear that we exceeded your expectations and excelled in providing you with a positive and straightforward buying experience. Your positive remarks are evidence of our team's diligence.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Reply from Latex Sense
Dear Jen,
We value the positive review and are happy to hear that you enjoyed our pillow.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Excellent Customer Service
A huge thank you to Sveta who was excellent is helping us to find the perfect mattress and topper. Not only was she extremely knowedgable and informative, she was able to advise us effectively throughout. She is a true credit to your team.
30 November 2023
Reply from Latex Sense
Dear Frank,
Thank you very much for your fantastic review and kind words about our team member, Sveta!
We are thrilled to hear that she made such a positive impression on you. Our experienced team is an achievement we are really proud of, and therefore, it is lovely to see their hard work acknowledged.
Your feedback has been shared with her, and she is genuinely grateful for your recognition.
Thank you for choosing and trusting us.
Latex Sense Team
Latex Sense is a great company .
Latex Sense is a great company . All items are exceptionally well made. Customer care and advice is impressive. I had previously bought 2 pillows and now a mattress Sooo comfortable !! I highly recommend this company..
30 January 2024
Reply from Latex Sense
Hello,
We would like to thank you for your 5-star review and express our sincere gratitude for all your kind words and praise.
We are overjoyed that the quality of our services and products has exceeded your expectations. We love hearing that you enjoy the great benefits of the pillows and your new mattress.
We appreciate that you would recommend our company.
Latex Sense Team
Great Product and Service
I have bought 3 mattresses and i am very happy about the products.
31 January 2024
Reply from Latex Sense
Hello,
Thanks for your 5-star review! We sincerely appreciate your feedback.
We truly value your continued support as a repeat customer.
Latex Sense Team
Good experience, no problems.
It was good to find a company producing natural latex toppers as I couldn't find any in shops anywhere and there does not seem to be that many on the market compared to other types of toppers. Delivery was fairly quick with no problems as advertised.
31 January 2024
Reply from Latex Sense
Hello,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Knowing that our dedication to deliver natural products and high-standard services is being recognised by our customers is highly rewarding. We hope that the wonderful qualities of your new topper will continue to benefit you.
We look forward to having you as one of our valued customers for many years to come.
Latex Sense Team
Reality equals fantasy
Latex sense lived up to the expectations aroused by their website. An excellent product, reasonably priced and delivered on time.
31 January 2024
Reply from Latex Sense
Dear John,
Thanks a lot for your appreciative words and for sharing your 5-star review with the rest of our customers.
There is nothing more rewarding than seeing positive feedback from a valued customer. Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations.
Latex Sense Team
2nd purchase, great again
Second time we ordered a mattress from Latexsense, and again, we love it. Reasonable price for a high quality mattress that is kind to my back.
14 October 2023
Reply from Latex Sense
Dear Sophie,
We are grateful that you took the time to write a 5-star review for us.
We are glad to have yet again fulfilled all of your requirements. Reading encouraging words from an honoured customer serves as one of the real motivators for us to keep going.
We are appreciative of your support for our dedicated company.
Team Latex Sense
The latex experts
The fourth latex mattress I have bought from this company over the last ten years - each one still as good as new. Widest choice of latex, best prices, most flexibility - all my mattresses have been cut to bespoke sizes. Very helpful and experienced staff. If you are considering latex, this is the place. I tried all the other options.
7 February 2024
Reply from Latex Sense
Dear Peter,
Thank you very much for your incredible review on Trustpilot.
We take pride in offering customised service along with tailored products designed to meet the expectations of our cherished customers. Our aim is to modify our goods according to their unique needs and preferences.
Thank you again for having confidence in us! We truly appreciate your continued support!
Latex Sense Team
Such a great addition to any bed
Such a great addition to any bed. Comfortable because you don’t get hot, comfortable for any sleep position, front back or side, and it provides greater longevity for the mattress.
7 February 2024
Reply from Latex Sense
Dear Caroline,
We thank you for your positive feedback, and we are very glad to hear that the quality of your sleep has been enhanced with your new latex topper by creating a pleasant microclimate in your bed.
We look forward to seeing you soon!
Latex Sense Team
Good night
We'd never owned firm mattresses before and we ordered 2 6ft6 x 3ft ones. Took us 2 or 3 weeks to get used to them but in the 5 months or so since there's no issues.
7 February 2024
Reply from Latex Sense
Hello,
Thank you for being our customer and leaving us a wonderful 5-star review.
We really appreciate you sharing your perceptive feedback on our firm mattresses.
We are pleased to hear that you find the process of trying out the mattresses rewarding. It is, indeed, true that the longer you spend adjusting to its feel, the more you can fully appreciate its comfort and benefits.
Latex Sense Team
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