Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip... See more
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... See more
Company replied
Excellent quality latex pillows, we bought the deeper fill size pillows as we wanted extra neck support. They are so comfortable and certainly have helped with my wife's neck and back pain. Cool to s... See more
Company replied
Company details
Information provided by various external sources
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Contact info
108 Chase Side, N14 5PH, London, United Kingdom
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Latex Sense
Dear Mr Marvin,
We appreciate you taking the time to leave us an excellent and extremely positive review.
We strive to provide superior customer service and premium products.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Good Mattress and service
The mattress is comfortable and what we hoped for - very pleased with it.
6 May 2026
Reply from Latex Sense
Dear Birgit,
Thank you for your feedback. We truly appreciate you taking the time to share with us your views.
We are pleased to have you as a satisfied customer.
Latex Sense Team
Excellent ervices and wonderful product
Services are excellent and professional. Regular update and Timely delivery. I am very happy with their services.
5 May 2026
Reply from Latex Sense
Hello,
Thank you for your excellent review.
We appreciate your kind words about our ordering and delivery process. We take pride in offering excellent and timely service.
We appreciate your support and are looking forward to working with you again in the future!
Latex Sense Team
I love that my mattress is natural &…
I love that my mattress is natural & organic. I would like to have it softer though as the soft one just isn't that soft. I had to take the protective cover off & it's still not soft enough but maybe I just like a softer than usual mattress.
Very good company though.
6 May 2026
Reply from Latex Sense
Dear Jane,
Thank you very much for sharing your constructive feedback.
Reading an encouraging review from an honoured customer serves as one of the real incentives for us to keep going.
Thank you again for choosing and trusting us.
Latex Sense Team
This is our third purchase from Latex…
This is our third purchase from Latex Sense. Great quality mattresses. Very good customer service and delivery each time. Thoroughly recommend
6 May 2026
Reply from Latex Sense
Hello,
Thank you for leaving us a 5-star review.
We are glad to have fulfilled all of your requirements. We truly value your praise and kind words.
Thank you for being a valued part of our community!
Latex Sense Team
Great products
Arrived, quickly, well packaged and the pillow is the best I have had in all my years.
6 May 2026
Reply from Latex Sense
Dear Craig,
Thank you for your great feedback on the pillow and for sharing your thoughts with our potential customers.
We will be excited to welcome you again as one of our trusted customers.
Latex Sense Team
I have used Dunlop latex pillows since…
I have used Dunlop latex pillows since childhood these do not compare😩
29 April 2026
Reply from Latex Sense
Dear Catherine,
Thank you for your feedback.
Our pillows are Superdeluxe Dunlop latex pillows from our own brand, Latex Sense, and are not the Dunlopillo brand. It’s possible you may have previously used Dunlopillo pillows, which can have a different feel and construction compared to ours. Dunlop Latex pillows can vary quite a lot between brands in terms of density, firmness, and comfort feel.
Thank you for your understanding and for giving us the opportunity to address your concerns.
Latex Sense Team
Reply from Latex Sense
Dear Andrew,
We are grateful that you took the time to leave us a 5* review.
We hope to see you again very soon!
Latex Sense Team
Excellent mattress and excellent service from Teodor
Teodor was so helpful in matching the mattress to my needs and in promptly swapping it for a firmer version. The Latex Bliss firm mattress is everything I had been searching for and I am finally getting good sleep without waking up with back pain. It's soft enough to be comfortable, supports me in all the right places but is firm enough to enable me to smoothly roll from side to side compared to a hybrid memory foam mattress where turning over became a seven step major undertaking. I even got to go to the shop in North London and meet Teodor and try it.
31 March 2026
Unprompted review
Reply from Latex Sense
Dear Julia,
We thank you for the kind Trustpilot review that you wrote!
We are happy to hear that we lived up to your expectations and succeeded in offering you an enjoyable experience. Having heard from our customers that they are taken care of at every stage of the purchase and exchange processes makes us proud and happy.
We prioritise the comfort and wellbeing of our customers, and we are delighted that the Latex Bliss Mattress has provided the right level of comfort and support for you.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
I have needed a new mattress for a long…
I have needed a new mattress for a long time. I wanted a product I could recycle, that would be comfortable and that was good value for money. All latex sense mattresses are fully natural (no oil based synthetics). I believe they don't use stores and make everything in house. I needed some advice and they supplied it quickly and comprehensively. I've only had the mattress a couple of days but it's better than I'd hoped for - and I hoped for a lot! I think they are an excellent company.
10 April 2026
Unprompted review
Reply from Latex Sense
Hello,
Thanks for your 5-star review!
We truly appreciate your trust in our products and your kind feedback. Knowing that you value the natural materials and the long-lasting performance means a lot to us. All our mattresses and toppers are hand-made to order by our skilled team.
Wishing you many more years of restful and blissful sleep!
The Latex Sense Team
Great product, quick delivery
I have purchased several pillows, they are amazing. Delivery was quick and on time.
4 March 2026
Reply from Latex Sense
Dear Jo,
Thank you so much for your 5-star review!
We truly appreciate your feedback on the delivery timeframe, and we’re delighted to hear that you love your pillows.
Latex Sense Team
Arrived as promised
Arrived as promised , the delivery men carried upstairs and unpacked excellent service
4 March 2026
Reply from Latex Sense
Dear Barry,
Thank you for your excellent review, and thank you for for praising our outstanding delivery services!
We hope to see you very soon!
Latex Sense Team
Happy customer highly recommend this company.
I ordered a traditional Dunlop latex pillow and found it to be the most comfortable pillow I have ever rested my head on. I then ordered a premium latex mattress medium comfort and this is the most comfortable mattress I have ever slept on as well I look forward to going to bed now. I wanted to try a mattress without metal springs and could only find hybrid latex mattresses which had some springs in the shops. I found this company on line with great Trust Pilot reviews and I was not disappointed the customer service was excellent. The information states these mattresses last much longer than other types of mattress as well and being an online company keeps the price down. The reviews stated the mattresses are quite heavy to turn so I just ordered a 20 cm high mattress and this is fine I have also added a mattress topper to protect the mattress. Very comfortable and happy customer. Thank you Latex Sense.
3 March 2026
Reply from Latex Sense
Hello,
Thank you for your brilliant 5-star review!
We do love receiving feedback that is as comprehensive and insightful as yours. Reading inspiring comments from an honoured customer is one of the true incentives that drive us forward.
Thank you so much for your loyalty and support!
Latex Sense Team
I purchased a Premium Latex mattress…
I purchased a premium latex mattress about four months ago, expecting the durability and natural bounce that latex mattresses are known for. Unfortunately, after only a few months of normal use, the mattress has already developed a noticeable indentation where I sleep and shows very little bounce or recovery.
I contacted the company to ask for a solution, but their response was that the indentation is caused by the padding material in the mattress cover compressing during use and that this is considered normal. While some minor settling might be expected, this level of compression after such a short time is disappointing for a product marketed as a premium latex mattress.
Based on my experience, I would not recommend this mattress to anyone looking for the long-lasting support and resilience typically expected from a high-quality latex mattress.
19 February 2026
Unprompted review
Reply from Latex Sense
Dear Ana,
Thank you for your feedback. We are sorry to hear that you are disappointed with your mattress and the aftersales care you received.
As advised, it would be unusual for a brand new mattress to develop a manufacturing fault within just 3-4 months of normal use. After reviewing the images you provided, we did not find any evidence of permanent sagging or dipping on the sleeping surface, and the latex core appears to be intact and functioning as expected. The indentation mentioned is most likely caused by the padding material in the mattress cover compressing in the area where pressure is applied during sleep. This type of compression can occur with normal use and is considered part of the natural settling process rather than a manufacturing defect.
However, if you remain unsatisfied, we can escalate your case and arrange for an ISM independent service technician to carry out an in-home inspection. This would include assessing the mattress as well as the bed foundation, including the IKEA Sultan Lade bed frame and centre beam support, which are particularly important for king-size beds.
Please contact our customer service team if you would like us to arrange this inspection and we will be happy to assist. We always work diligently to resolve customer concerns and handle each case with care and attention.
Latex Sense Team
Great service
Great service. I ordered one mattress that wasn’t right and they quickly changed it to a softer mattress. Would definitely recommend them
24 February 2026
Reply from Latex Sense
Dear Angie,
Thank you for your 5* review.
We are happy to hear that we succeeded in offering you an enjoyable experience. We do hope you will continue to benefit from the excellent properties of your mattress.
Latex Sense Team
Quick delivery and good price
Quick delivery and good price, I wanted a latex topper to help with my pins and needles when I sleep but something natural as I also get warm at night. This was perfect for me.
4 March 2026
Reply from Latex Sense
Hello,
We value the positive review and are happy to hear that you enjoyed our premium topper.
We truly appreciate having you as a valued customer, and are committed to providing you with the best products and services possible.
Latex Sense Team
I am extremely pleasI am extremely pleased with my purchase of the LatexSense ed with my purchase…
I am extremely pleased with my purchase of the LatexSense Latex Coir Dual Comfort Mattress! The quality of the mattress is outstanding — it feels durable, supportive, and truly comfortable on both sides. The dual comfort design gives me the perfect balance of firmness and softness, and I wake up feeling refreshed every day.
Delivery was quick and well-organized, arriving right on time without any issues. I also really appreciated the Christmas discount, which made the purchase even more worthwhile. The value and savings were excellent, and the whole experience exceeded my expectations.
Highly recommended!
15 December 2025
Reply from Latex Sense
Dear Serhil,
Thank you so much for your kind words and for praising both our superior products and outstanding services!
We are extremely pleased to know that your new Latex Coir Dual Comfort Mattress suits your comfort needs. Having heard from our customers that they are taken care of at every stage of the purchase process makes us proud and happy.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Delivery was OK But mattrass too heavy…
Delivery was OK But mattrass too heavy so I couldn't move it upstairs to the bed so it has sat useless for 4 months!
24 February 2026
Reply from Latex Sense
Hello,
Thank you for sharing your feedback.
We are glad the delivery went smoothly. We understand that the latex topper is quite heavy, which can make moving it challenging. The weight is indicated on the product page, and we appreciate your understanding.
Thank you again for helping us improve our products and services.
Latex Sense Team
Very efficient ordering and quick…
Very efficient ordering and quick delivery. Communication is excellent.
24 February 2026
Reply from Latex Sense
Dear John,
Thank you for leaving us a 5-star review.
We aim to deliver excellent customer support and products of excellent quality. Thus, we feel so thrilled to hear that our service has met your personal expectations.
Latex Sense Team
Luxury at a reasonable price
Great product at a good price. Really comfortable pillow. Would recommend to everyone
24 February 2026
Reply from Latex Sense
Hello,
We thank you for the kind Trustpilot review that you wrote!
We are confident that the exceptional qualities of your pillow will keep serving you in a satisfactory manner.
Thank you for recommending us.
Latex Sense Team
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