We wanted a particular design and colour of a pendent light for our brand new kitchen island in new extension area. We searched online, and only Lassola does the colour in that design, so we ord... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The orr curved outdoor up/down light looks goo. Poor quality fixings, so had to use my own screws and replaced alen key grub screws with proper screws also my own. One lamp did not have the earth wire... See more
EDIT: Now refunded but still not recommended. Extremely disappointed with this supplier. The chandelier I purchased arrived with serious quality issues — uneven screws, protruding metal bars, and... See more
cheap lights that cost a lot, even the bulb supplied was an unbranded cheap one. could have got the same from dunelm i think for a lot less. only bonus was they are so thin that they are easy to ha... See more
Company details
Written by the company
At Las Sola®, we are dedicated to creating the perfect balance, ensuring that every choice contributes to a cozy and pleasant atmosphere. Discover how our lighting, curtains, carpets, and paintings complement each other to transform your home into a space that is not only beautiful but also delightful. Experience the harmonious beauty meticulously crafted for you by Las Sola®.
Contact info
83 Ducie Street, M1 2JQ, Manchester, United Kingdom
- contact@lassola.com
- lassola.com
1.9
Poor
330 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lassola
Dear Vertex Reef,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
LasSola is always by your side.
Kind regards,
LasSola
Superior Quality and Durability
I am thoroughly impressed with the durability and quality of the lights I purchased from Las sola. They are robust, well-crafted, and each detail is refined, promising years of service. They're not just lights; they're pieces of art.
11 February 2024
You don’t seem to answer emails
You don’t seem to answer emails. I do love my white plumed standing lamp. How much would it cost to buy a set of pink feathers for it?
9 March 2024
I ordered two flush mount ceiling light…
I ordered two flush mount ceiling light LED fixtures. They took a very long time to arrive, were very well packed, and looked like the photo on the site. The LED type I purchased was supposed to allow me to select the temperature. It turns out the only way to change the temperature is to turn the light on/off multiple times, which would have been good to know prior to ordering. Also, I was not able to install it because: 1) There are only two white wires coming out of the fixture, and no indication of which one is the hot wire; 2) The wires were way too short to install in the ceiling.
When I reported the issue, I was told that this was not a product defect, and that I would be responsible to ship back. I reiterated that the fixtures are not installable as shipped. The wires were simply too short. After many frustrating correspondences, I disputed the charge with my credit card company. I would have preferred to ship back for a full refund. Beware!
9 March 2024
Reply from Lassola
Dear Joy P
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Reply from Lassola
Dear YONGJUN CHOI
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
I ordered 4 lighting fixtures on March…
I ordered 4 lighting fixtures on March 9th, 2024, and received four lighting fixtures that were not what I ordered several weeks later. I notified the company immediately and requested a return label for UPS, the delivery company, and got nothing but AI-generated replies that had a different request daily, such as taking photos of all four fixtures one day to take pictures of all labels on all boxes another. I could never talk to a real person, no matter how many times I called. I opened up a case with PayPal and started trying to return them. The company first offered me a 15% discount to keep them, followed by a 50% discount. This was an item that was of no use to me, and I wouldn't if it was free. I just wanted these four large boxes out of my house after weeks of nonsense. Finally they said the would give me a full refund when I returned the and PayPal said they would cover the price of shipping when I provided the shipping receipt from UPS. Loaded up the four 20lb boxes and took them to UPS with the address that was supplied by the vender Los Sola(TIDE). UPS quoted me $2480.00 as the least expensive shipping option to the address in Shanghai, China. The four fixtures had a value of $1,759.96. I loaded them back in the car and returned home to call PayPal, which has now said they would escalate the case. Now I sit with 4 large boxes that I don't want. To say I would never ever purchase anything from this company is an understatement.
9 March 2024
Reply from Lassola
Dear edward watson，
I apologize for the inconvenience. It was our mistake to resend you the wrong size of the product. To express our apology, you don't have to return the product, we will resend you the correct size product. If you would like to return the product, please reply to our email. We will provide you with a US return address.
Have a great day!
Buyers beware!!
Buyers beware!!!
Very low quality items disguised as premium quality, they created nice webpages for different countries with local domains, but all products are shipped from China, it takes more than one month to receive the products, and when you do there is no assembly manual, the lamp (in my case) was a cheap max 30 euros value lamp sold for 200 euros.
Now that I want to return the product nobody answers, I tried via the webpage chat, via email, via instagram page, no answer.
Don't fall for this as I did!!!
Edit 09May24: now they are answering here asking for my email address or the order number, knowing very well that I cannot reply them through here, and they keep not answering my emails (I sent about 10 now).
7 May 2024
Unprompted review
Reply from Lassola
Dear Cristian Daniel Cinde,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
LasSola
Quality Beyond Expectations
The quality of these lights is beyond my expectations. Very sturdy and beautifully designed. They look more expensive than they were!
27 September 2023
We purchased outdoor lights for around…
We purchased outdoor lights for around our pool (~$4k). The product we received did not match the specs listed online. They were cheaply made and could not handle the Florida sun. The return process is a nightmare. They also charged us a 10% reshelving fee and we had to pay the shipping cost. Be very careful purchasing anything from this business.
5 March 2024
Reply from Lassola
Dear Jen DesRuisseau，
We apologize that we are unable to offer you a free return.
In fact, we offer free shipping on normal purchases and the fees associated with returning products of poor quality are intended to cover the cost of restocking, including the labor costs of removing previous packaging and restocking the product.
If you are not satisfied with the return policy, we are willing to consider discounts as compensation and you may keep the product.
Have a great day!
Light looks nothing like pictured
Light looks nothing like pictured. Extremely cheap and poor quality. They’re charging me shipping plus 10 percent to return it. Not a reputable company.
4 May 2024
Unprompted review
Reply from Lassola
Dear Kate Lee，
We apologize that we are unable to offer you a free return.
In fact, we offer free shipping on normal purchases and the fees associated with returning products of poor quality are intended to cover the cost of restocking, including the labor costs of removing previous packaging and restocking the product.
If you are not satisfied with the return policy, we are willing to consider discounts as compensation and you may keep the product.
We look forward to hearing from you. Have a great day!
This product is cute and just as…
This product is cute and just as pictured online. The opening in the back was too small for our spot so we mounted the lamp on a circular cover that we painted the color of the wall. Only negative is shipping time and the light bulb didn’t work.
10 January 2024
Reply from Lassola
Dear Zach C.
We are sorry to bring you an unpleasant shopping experience.
We apologise for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything else we can do to help you more, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
The lamps look cheap.
27 February 2024
Reply from Lassola
Dear Julio Diaz，
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
The light did not come with all parts
The light did not come with a suspension bar or cover plate for the box, so required significant rework to make it legally installable in the US. So, maybe that it shipped direct from Chine? Maybe not meant for the US market?
26 February 2024
Reply from Lassola
Dear john lyons.
We are sorry to bring you an unpleasant shopping experience.
We apologise for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything else we can do to help you more, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Broken upon receiving
Not excited about the reviews regarding customer service. Received my order last night and one of the products was broken. I spent almost 300$ on two lights. I reached out to customer service and am waiting hoping to hear from them...🤞🤞. Not too hopeful.
4 April 2024
Unprompted review
Reply from Lassola
Dear customer.
We apologize for the unpleasant shopping experience.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything else we can do to help you more, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Beautiful glass ball lights
24 February 2024
Good looking but poor lighting
The outside looked very good but the light was extremely dim and didn't illuminate our closet.
22 February 2024
Reply from Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Terrible
Terrible quality, over 2 months delivery time and product materials did not match the description. Product also had marks on delivery.
3 April 2024
Unprompted review
Reply from Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Poor quality and fake reviews on site
Received a fixture that looked great online but turned out to be totally cheap plastic. Was told I could pay to ship it back; went to provide a negative review of the item online and discovered they suppress all reviews below four stars and most of the "reviews" on their site are clearly fake.
25 January 2024
Unprompted review
Reply from Lassola
Dear customer.
We apologize that we are unable to offer you a free return.
In fact, we offer free shipping on regular purchases and the fees associated with returning a lower quality product are intended to cover the cost of restocking, including the labor cost of removing the previous packaging and restocking the product.
If you are not satisfied with the return policy, we are willing to consider a discount as compensation and you may keep the product.
Kind regards.
Las Sola
Ordered came not working
Light came not working, was installed by electrician, hook it up and it did not work. I told the customer support and has still not resolved the issue.
22 February 2024
Reply from Lassola
Dear customer.
We apologize for the unpleasant shopping experience.
We have issued a full refund for your order that had a product quality issue.
Thank you very much for your response.
Kind regards.
Las Sola
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.