High quality product. It was exactly what I ordered, the embroidery was beautiful, and the materials were high quality. It took quite a while to arrive (20 days after order was placed), likely because... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the selection and the ordering part being easy. However, I had ordered this on April 20th and have still not received a shipping confirmation. It had said it would be shipped in 5 days. I need... See more
Company replied
The dresses came much more quickly than I anticipated. I ordered on a Saturday night and they made it to me by Thursday evening. I was disappointed because I was swimming in both the bra-let top piece... See more
Company replied
We live in the United States. The shipping was so fast! We needed the outfit quickly for an upcoming wedding, and it took 5 days to get delivered. Ordered on Sunday evening and received the package Fr... See more
Company replied
Company details
Written by the company
We set up this fashion house with the aim of ensuring that women living outside India had access to modern, ethnic fashion. We draw on our artisanal heritage and deep-rooted ethnic fashion—the sharara and the gharara, the salwar and the churidaar, the kurta and the sherwani—and translate them into forward-thinking style statements. Our lighter, brighter floral prints, which are both minimal and sophisticated, or our heavily embellished kurtas and shararas - embody the spirit of the modern woman who believes in effortless chic with a gentle touch of tradition. At Lashkaraa, the marriage of heritage and contemporary style compels us to redefine ethnic wear.
Contact info
Surat, India
- 888-379-2166
- info@lashkaraa.com
- lashkaraa.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Poor customer service. Products are too big for your size even after ordering one size smaller. Asked too many pictures of the product, gave $20 store credit for $200 item. Already paid shipping to get product, now asking to pay return shipping or I have to be responsible for the alterations. Any of the options would cost additional $50-70 and they gave $20 store credit which I would never use. They trap you and you don’t have much options. I would never buy again.
21 April 2026
Reply from LASHKARAA
Dear AS, thank you for your feedback.
We understand your concern and apologize for any inconvenience caused. We had requested images from your end multiple times to assess the sizing issue, and did not receive them initially. Once the images were shared, our team did not find any visible sizing concern with the blouse. However, as a gesture of goodwill, we had offered you $20 store credit.
If this solution is not suitable for you, you may return the blouse, and we will arrange an exchange for one size smaller. Please feel free to reach out to our support team so we can assist you further.
Reply from LASHKARAA
Dear Shree Pandey,
Thank you for your feedback. As your order was placed from a different location, it required a brief verification before processing. This has now been completed, and our team has already been in communication with you via email. You can rest assured that your order will be processed and dispatched accordingly now.
I accidentally purchased an item on the…
I accidentally purchased an item on the website and tried to cancel the order within 30 minutes of ordering. There was no option to immediately cancel the order and I could only reach out to customer service. I reached out to customer service and they responded two days later and couldn’t cancel the order because it was already processed. When I try to return the item, they make their customers responsible for a restocking fee and shipping fee that was more than the item cost itself originally to ship internationally despite being shipped from a warehouse in Arizona. Very disappointing customer service.
3 May 2026
Reply from LASHKARAA
Dear Rebecca Smith,
We understand your concern and sincerely apologize for the inconvenience caused. As your order was placed for a ready-to-ship outfit, changes or cancellations are unfortunately not possible once the order is processed due to the expedited nature of these items. Our team always tries to assist with any possible solutions; however, in your case, the outfit may have already been in the final process when we received your request.
Regarding returns, they are processed according to the policy mentioned on our website. For more cost-effective return shipping, we generally recommend using USPS. While the restocking fee cannot be waived, you may choose store credit instead if you would prefer to receive the full refund amount without deduction.
Return Policy Cost is terrible.
The products are nice, but the return policy is terrible. Don’t recommend buying if you are an international customer. $200 to send items back from Canada. Plus Lashkaraa takes off 15% if you want it refunded to original method of payment. Of of $500 purchase I would only be receiving maybe $200 back.
Now I’m stuck with 2 items that I don’t want.
6 April 2026
Reply from LASHKARAA
Dear Arlene Kumar,
We understand your concern and truly apologize for the inconvenience caused. Please note that the refund is being processed as per our return policy, which is mentioned on our website. However, if you would prefer to receive the full amount without the refund deduction, you may opt for store credit instead.
Please feel free to reach out to our support team at info@lashkaraa.com via email if you would like assistance with this option.
The process of ordering was simple and…
The process of ordering was simple and easy. The only reason it lost a star was because there is no estimated delivery even after putting in my address. I would like to know if in case I have event coming up I can have the items on time.
12 May 2026
Reply from LASHKARAA
Dear Sanjana,
Thank you for your feedback! We’re glad to hear that you found the ordering process simple and easy. Please note that the processing time for every outfit is mentioned on the product page. We also did not receive any delivery-related concerns from your end via email.
Your order, placed on May 12, 2026, has a processing time of 5 days and will be shipped accordingly. We appreciate your understanding and are always happy to assist you with any delivery-related questions before placing an order. If you have any concerns, please feel free to reach out to our customer support team via email at info@lashkaraa.com.
Reply from LASHKARAA
Dear Carrie Benevento,
Thank you for your feedback! We’re glad we could address your concerns quickly and provide you with a positive experience. Your support means a lot to us, and we’re always here to help!
I think that my 6th order from lashkara…
I think that my 6th order from lashkara this time i ordered sari and they customise very well as i want and i am so happy thank you so much lashkara
12 May 2026
Unprompted review
Reply from LASHKARAA
Dear Ramandeep Kaur,
Thank you for your continued trust in Lashkaraa! We’re delighted to hear that you loved your customized saree and that it was tailored just the way you wanted. Your support means so much to us, and we look forward to creating more beautiful outfits for you in the future!
Reply from LASHKARAA
Dear Priya, we’re sorry to hear that your experience did not meet your expectations. As discussed in our ongoing email communication, our team has been providing updates and resolutions at every stage of the process.
Your order has already been partially dispatched, and the remaining outfit experienced a slight delay of 2–3 days. However, it has also been shipped from our end.
We truly value your feedback and will continue working to provide you with a better experience for your future orders with Lashkaraa.
No update
There has been no update on my order and it’s been 11 days. You have to Download a new app just to see the status but it keeps saying “preparing order” the website quoted it would be made and shipped within 7 days.
I still have 0 idea when my order will be delivered.
1 May 2026
Reply from LASHKARAA
Dear Brionna,
We sincerely apologize for the slight delay with your order and understand your concern. While there has been a delay of 1–2 days beyond the estimated timeline, please rest assured that your order has now been marked as high priority, and our team is working to dispatch it as soon as possible.
To help minimize any further delay, we will also upgrade your shipment to expedited shipping at no additional cost.
Thank you for your patience and understanding.
Improved Experience
I've ordered multiple times from Lashkaraa over the years and I'm much more impressed by the service this time round. I ordered the Sky Blue Embroidered Velvet Saree in the standard size and it arrived with more than enough time before the event.
The quality of the fabric and the embroidery was beautiful and the saree fit perfectly.
I did have to email Lashkaraa to check up on the delivery status as I was worried my order wouldn't arrive in time. The responses from the team were quick and I was kept updated on the process of my order.
Overall, a much better experience than I've had in the past with Lashkaraa.
14 April 2026
Reply from LASHKARAA
Dear Para, thank you for taking the time to share your experience with Lashkaraa. We’re delighted to hear that you loved the Sky Blue Embroidered Velvet Saree and that it arrived in time for your event.
We also appreciate your kind words about our customer support team. Your feedback means a lot to us, and we’re glad we could provide you with a much-improved experience this time around.
We look forward to serving you again soon!
Easy to order …
Easy to order …
Organized website and detailed sections make it easy to shop
10 May 2026
Reply from LASHKARAA
Hi BJ, thank you for your feedback.
We’re glad you found the website easy to navigate and enjoyed the shopping experience. We appreciate your support and look forward to having you shop with us again.
Great quality
Great quality, and I expit d the shipping and it came in less than a week of me needing it !
2 May 2026
Reply from LASHKARAA
Hi Sienna, thank you for your feedback.
We’re glad you’re happy with the quality and that your order arrived sooner than expected. We appreciate your support and look forward to serving you again.
Thick material
Thick material. So beautifully made. Prices aren’t bad for what you get. They were super quick with my delivery too! I hope it stays that way 😭
3 May 2026
Reply from LASHKARAA
Hi Dani, thank you for your kind words.
We’re really happy to hear you loved the fabric quality and delivery experience. We’ll continue working to maintain the same standard for all future orders.
We appreciate your support and look forward to serving you again.
I love how the tailors are making…
I love how the tailors are making suggestions and emailing them to the customers- before beginning the custom made order.
I haven’t received my order yet but hopefully it will arrive soon since it said “ships in 5 days.” Of course with custom stitching I would expect shipping to begin a little bit later.
Based on my last order, quality is great.
3 May 2026
Reply from LASHKARAA
Hi Leisha, thank you for sharing your feedback.
We’re glad you appreciated the tailor suggestions and are happy with the quality from your previous order. Your custom piece is currently in process and will be shipped within the expected timeline; you’ll receive tracking details as soon as it’s dispatched.
We appreciate your patience and support.
There wasn't a save to pick dresses…
There wasn't a save to pick dresses then Narrow down choice. When trying to remove items in cart website was very slow to remove greater than a day or would not update so item would keep popping up.
9 May 2026
Reply from LASHKARAA
Hi Ladine, thank you for sharing your feedback.
We’re sorry to hear you experienced issues while browsing and updating your cart. Your comments have been shared with our team as we work to improve the website experience and make shopping smoother for our customers.
Always delivered with quality.
5 March 2026
Reply from LASHKARAA
Hi Erika, thank you for your continued support!
We’re so happy to know you can always count on us for great quality. We truly appreciate your trust in Lashkaraa!
Excellent quality and timely shipping
Shipped on time, and the quality and construction of the outfit is great! No complaints at all.
2 May 2026
Reply from LASHKARAA
Hi Sandhya, thank you for your kind review!
We’re delighted to hear your order arrived promptly and that you loved the craftsmanship of your outfit. Your support means a lot to us!
Do NOT recommend. Not a good experience from the start.
This was not a great experiece from the very beginning. I ordered a dress that they had first stated I could custom make the top for. Then they removed the option to do this and told me I could not. I used their size chart and orderd the size based on this. When it arrived, the top was MUCH too big!. The measurements the noted for bust was 38, but this was actually what they had used for the underbust! I emailed them about this issue and they refused to take accountability for it. I had to Pay $80 to return this to try to get on made for me so i can actually wear what already was a $250+ item. It has been extremely frustrating to deal with this shop and it will most certainly be the last time.
Update to their silly response below, I’ve been dealing with your customer service which has been another horrible experience. They don’t listen and when you respond to their emails they don’t read them and just keep sending you emails saying you haven’t responded.
6 May 2026
Unprompted review
Reply from LASHKARAA
Hello SN,
We sincerely apologize for the inconvenience caused. Unfortunately, we were unable to locate any order or prior communication under the name “SN.” We kindly request you to contact our customer support team at info@lashkaraa.com and mention about this feedback in your email so we can cross-check and verify the order details. Once verified, our team will be happy to assist you further in resolving this matter.
Quality
This is the first Indian outfit I've bought that did not need alterations. Its good quality and came measured as expected with nice materials. Its beautiful, stylish and will look great at an Indian beach wedding. It does take a little time to go from order to delivery, but reasonable if you are not in a rush.
1 May 2026
Unprompted review
Reply from LASHKARAA
Hello Jo, thank you so much for your kind feedback!
We’re delighted to hear that the outfit met your expectations and that you’re happy with the fit, quality, and design. We also appreciate your note regarding delivery time and will continue working to improve this aspect.
We hope you enjoy wearing it at your beach wedding, and we look forward to serving you again!
Colour was not as depicted in photos
Colour was not as depicted in photos. Size was not accurate. Had ro pay ovee $100 to get it re-sized. Quality is ok.
1 December 2025
Reply from LASHKARAA
Hello TM, thank you for your feedback.
We’re sorry to hear about the issues with the colour and sizing. We couldn’t find any prior email regarding this concern, and we’d really like to help resolve it for you. Please contact us at info@lashkaraa.com with your order details so our team can look into this right away.
We appreciate your feedback and the opportunity to improve our products and service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.