Lashaura Reviews 163

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently stating that goods were not received despite payments being processed. People also faced considerable difficulties when trying to contact the company, with emails going unanswered and phone numbers being invalid or unmonitored. Furthermore, numerous consumers experienced billing discrepancies or unexpected charges to their accounts. However, some people were satisfied with the products themselves, particularly the lashes, finding them to be of good quality, lightweight, and comfortable to wear. A few customers also noted that while delivery could be inconsistent, ranging from very quick to very slow, the products eventually arrived.

What people talk about most

Order

Clients share negative opinions on order experiences, with many reporting that items like couches and shoes... See more

Product

People report ambiguous experiences with product. Many customers express frustration over not receiving items... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many report that emails go... See more

Payment

Reviewers mention negative feedback about payment. Many customers report being charged for products or... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report not receiving their... See more

Based on these reviews

Rated 1 out of 5 stars

I’ve ordered before no problems however ordered again it’s now 13 days and still nothing. Had confirmation of my order with a link to contact them via email but was not delivered so went onto their s... See more

Rated 1 out of 5 stars

Twice they have taken money out my account and nothing sent.. order confirms sent to me but nothing. Having to now contact my bank and try get the money back! Avoid at all costs.. it’s quite sad a... See more

Rated 1 out of 5 stars

I ordered 3 couches on March 7th, 26, and nothing! I have contacted customer service through email several times and I received 2 replies saying that they are "looking into it"!! I really wish I had s... See more



Contact info

1.8

Poor

TrustScore 2 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, lashes are beautiful and easy to apply , such good quality too! You won’t be disappointed with these lashes , Can’t recommend enough

5 October 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous lashes that are easy to apply!

I love these eyelashes! They are beautiful and so quick and easy to apply. I feel like they complete my makeup look. The magnetic lashes latch onto the magnetic eyeliner well and lasts the full day on. The lashes feel lightweight and don’t budge on a windy day. I would definitely recommend these for yourself or as a gift.

22 September 2021
Unprompted review
Rated 5 out of 5 stars

LASHAURA REVIEW! 💕💕💕

the recent lashes i have recieved from lashaura have no faults! super impressed with the quality of them and kindness of the brand itself! 💕💕

i had never used ANY magnetic eyelashes and with the use of the instructions at the back, application was super easy and there was no mess regarding glue etc!... super easy, mess clean, and a gorgeous lashes to complete any look! :)

would 100% purchase new lashes as i was highly impressed by the ones i was gifted, super generous brand and wish them the best x

29 July 2021
Unprompted review
Rated 3 out of 5 stars

sticky and messy

Update : I have been issued a full refund and customer service was great . Tried applying again but unfortunately same problems with not sticking properly on the corners of my eyes .
This is very sticky and messy . It took me ages until I remove the eyeliner glue and I did try special eye remover and face cleaning lotion too . All got messy , including my manicure and my eyes red .
The eyelashes look cheap like bought from the pound shop.

19 July 2021
Unprompted review
Rated 4 out of 5 stars

Great idea

Very quick delivery time. I feel like the magnetic lash idea is really innovative and could be a great choice for those that struggle with lash glue. I really liked the wand on the liner compared to others I’ve tried. I did not use it to create a wing but I used it to make my lashes stick. The style of lashes are really beautiful. I got the kit with five pairs and even the longest pair look fluffy and natural. They stick down well with the liner but are maybe not as secure as they would be with actual lash glue. Overall, I was very impressed and think they would be a great option for everyday.

16 July 2021
Unprompted review
Rated 5 out of 5 stars

So amazing!

So amazing!! have tried so many different magnetic lashes and just failed. So convenient to have your liner and glue all in one! so comfortable aswell. Love🤍

12 July 2021
Unprompted review
Rated 4 out of 5 stars

First time trying magnetic Lashes

This was my first time trying magnetic lashes and I found them very easy to use, especially if you are already used to doing eyeliner. They lasted me all day and I could remove the lashes easily and put some makeup remover on a cotton pad to get rid of the black liner. Would definitely give Lashaura a go if you're thinking about ditching the glue and going magnetic!

7 July 2021
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it! It’s a little bit of a learning curve, to not get the liner on your own lashes, but it’s so handy especially because I have hay fever and they don’t fall off when my eyes water throughout the day

4 July 2021
Unprompted review
Rated 1 out of 5 stars

Not great at all

Not great at all , not easy to apply . Need a fair bit of liner for it to work even a bit. The glue is messy and spreads everywhere.

Not close to natural lash . You can see the big line of magnets . There is a mess of black sticky glue when removed . Takes ages to get off

1 July 2021
Unprompted review
Rated 5 out of 5 stars

10/10

As a previous customer I have nothing but good words for these lashes. They’re mess and hassle free! Just simply apply the liner to your lids and pop the lashes on and they’ll stay put for the whole day due to the great magnetism🤩 I’d definitely recommend them and if you’re on the fence definitely just buy them theyre so worth it!! X

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Fab product and was very grateful for…

Fab product and was very grateful for such good customer service. Royal mail lost the first order but lashaura very quickly re sent it with signature requirement when I informed them. They then checked I received the package the second time. Much appreciated it. The lashes are great and v easy to apply lasted all day on very nicely

24 June 2021
Unprompted review
Rated 5 out of 5 stars

So good 😍

This was my first time trying magnetic lashes and I absolutely loved LashAura’s lashes! Shipping was fast and hassle free and the packaging they came in was so gorgeous 😍 would definitely recommend them Xx

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Eyelashes!

I absolutely love the eyelashes I got! I was so shocked about how easy they were to apply compared to normal strip lashes with glue😦 You can also reuse the same pair of lashes so many times and they still look brand new😍 I was not disappointed at all!

23 June 2021
Unprompted review
Rated 5 out of 5 stars

Amazing lashes with a brilliant service

I placed an order for the mixed set of lashes and recieved the standard pack instead, I contacted customer service and explained what had happened and can not rate them high enough. They were so quick to respond and so helpful in getting the correct ones sent out to me even throwing in an extra box. These lashes are amazing and so quick and easy to put on. I have recommended to all my friends and family. For people saying the glue didnt come off all you need is a decent make remover and a cotton pad and a gentle scrub. Will be ordering again :)

23 June 2021
Unprompted review
Rated 4 out of 5 stars

*updated* I can't even give a review on the…

Update. I did receive my lashes which had been delayed due to a system error, I can honestly say they are great. I'd never had to use false lashes before but due to chemo have none at all, so a complete novice!! Very easy to put on and they stayed on the entire time until I choose to remove them. Definitely recommend (apart from the delivery hiccup)

I can't even give a review on the product as never received my order but can give an honest review of the customer service which is absolute rubbish!! Twice after receiving tracking information I informed the company that Royal mail were saying order still not received only to be told oh sorry we'll despatch it today but 2 weeks later still waiting and no response to email or Facebook message requesting a refund.....very disappointed and now having to dispute the transaction through bank to get my money back.

22 June 2021
Unprompted review
Rated 1 out of 5 stars

A load of rubbish These false eye…

A load of rubbish These false eye lashes. Waist of money. Would not recommend. Best place for them is the bin. Not as easy as it shows on the part clips of videos they show on website. Leave it to the professionals and put the £25 towards them doing it.

16 May 2021
Unprompted review
Rated 5 out of 5 stars

Amazing lashes

Always struggled to use magnetic Lashes as they somehow don’t fit to my eyeline properly. However these lashes are so easily applied and look amazing straight away. No messing around or fixing them. The styles are not too over the top and they compliment the eye’s
Beyond belief. Thank you lashaura ❤️

30 April 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look