Laser Clinics UK - Guildford Reviews 24

a complaint about my laser appointment on Saturday morning at the Guildford branch.

The session was extremely rushed and much quicker than usual. I asked for Brazilian, but the therapist did not treat the hidden areas properly. I also barely felt anything during the session, which is very unusual for me as I have had many laser sessions before and normally the treatment is done at a stronger setting. I still have significant hair growth, so this is concerning.

I was also unhappy that no soothing cream was applied afterwards and I had to do this myself. The whole experience felt careless and below standard.

I was super nervous beforehand, the team are really reassuring & super knowledgeable on laser treatments. The laser machines also have great cooling tech, so honestly did not hurt and was done so quickly.

Absolutely first-class service from start to finish. I was given such a warm and welcome when I arrived. The member of staff at the reception area was extremely polite and helpful. My treatment (broken capillary removal) was carried out by Eloise. What a credit to UK Laser Clinics she is! The service she provided was faultless. I was immediately put at ease upon meeting her and she explained what the procedure entailed so clearly and thoroughly. She had a wonderfully friendly, yet highly professional, manner. She carried out the procedure with the utmost professionalism and care. I'm very grateful to her. One of the best experiences of the highest level of customer service I've had! Thank you Eloise and everyone at Laser Clinics UK Guildford. 🙏

I’ve had three sessions here so far, and Elouise is truly one of the best therapists I’ve ever met. She is incredibly professional and always puts me at ease. Throughout my laser treatments, she constantly checks in to ensure I’m comfortable, which I really appreciate. Highly recommended!

I’ve been seeing Morgan French in Guildford- she’s fantastic!
Very efficient, professional and knowledgeable & the results are amazing.

I was greeted and felt comfortable by the 2 staff on the front desk. Considering I was having underarms and a Brazilian laser hair removal procedure. It did feel a bit rushed as it took less than 10mins to complete. As I am a male. Some of the female staff look uncomfortable doing this treatment on men and others are more relaxed about doing this procedure . This makes you feel a little uneasy and unsettled. But overall I was happy with the outcome. I don’t know whether this is down to experience or not.

Elouise is brilliant! So professional! And very lovely 😀

I saw Julia yesterday evening at the Guildford Branch. She was professional, knowledgeable and kind. She is certainly an asset to your company. Many thanks, M Manterola.

Friendly and accommodating, what a lovely bunch of ladies. I always leave feeling happy and looked after. Thank you!!!

Experience with this clinic is excellent as well as their therapist. Elouise is my favorite, she is very thorough and make sure you get the best treatment and your money’s worth, she do it the way she likes it done to her, and with that attitude reassures you’re in the right hands. 🙌🏻

I had Elouise, she was lovely. Very chatty, very informative, talked through the treatments.

Not sure where to start.
Had a consultation booked went to the Guikdford branch, I had a lady started talking to me about a different treatment I had booked in for then told the machine was broken and they would let me know when it was back up and running, but what they did was book me another consultation to suit themselves.
After many attempts to call them they eventually answered, a nice lady who rearranged the appointment and assured me I was going to see there senior therapist, so attended again had to complete the forms again??? got called in and she started talking to me about a different treatment again, not happy at this stage, them she went out came back and told me that they didn't think they could do the treatment as I was on a medication, why they didn't discuss this the first consultation I don't know (because they don't look at the forms) I was told they would speak to there clinical team and let me know within 2 days a week has past and I have not heard a thing.
Never again would I trust this clinic

The therapist was lovely and the treatment was quick, easy and not painful at all!!

Profesional service, amazing injector, super experience, competitive prices. I would recommend 100%

The staff was very accommodating and helpful. She made me feel comfortable throughout the procedure. Thank you very much.

I’m extremely pleased with my laser hair removal session. The staff was knowledgeable, the equipment felt modern and safe, and the whole experience was handled with great care. The therapist checked in with me the entire time to ensure my comfort.

Great, thank you - been going there for a while now.

It was so lovely . I love it . Everything went so smoothly and nicely . Girl was so friendly and kind .

I entered the clinic at 12:20 and and was quite nervous but was greeted by friendly female staff for my consultation appointment with them. I was made to feel comfortable being a first timer visiting a laser hair clinic. I would thoroughly recommend this place as I have now booked my first hair removal appointment for November and can’t wait to see how it goes

Bought a package of micro needling. My first therapist was truly awful, took my face two weeks to recover after she had gone too hard/fast. Then had a different therapist, she was brilliant. One of my appointments had to be rescheduled as no staff had turned up for work. My final treatment was cancelled by the salon - seems they had no qualified staff to carry out the treatment. They did refund me but not the full value of the treatment, and only after chasing. My view is Guildford is very poorly managed and the medical grade treatments are definitely not supervised as you would imagine with some staff very poorly trained to perform them. I wouldn’t use them again from a safety perspective and I don’t think the business is currently operating financially like one that will be here much longer so be careful buying discounted packages in advance.