Honestly, Lauren Jones was the absolute best. She clearly actually cares, she’s super quick & responsive, understanding and professional. Its pretty stressful for me to even think about going through... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third renewal with Lark and I'm happy, as ever. Initially there was a problem with the renewal reminder email but a quick telephone call, answered pretty much immediately and with a real pe... See more
Company replied
Great service on a claim I have just made for a theft of parts of my beloved drum kit, Aaron , my claim handler was superb,- fast, clear and precise. Lark are everything you want in musical equipment... See more
Company replied
Very reasonable prices and very helpful staff. Making a change to my insurance to cover a short trip to France was no problem and very good value. No rip off mid term admin charges either like many co... See more
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Company details
About Lark Music
Written by the company
- With instrument protection from Lark Music you know that if anything happens to your musical instrument or gear, we can help repair or replace it. Our flexible policies allow you to choose cover for your items within the UK or worldwide, at your premises or home, from just £25 a year.
- You can also add Public Liability cover or buy it separately to protect you against the cost of a claim if someone else is injured, or their property damaged while you’re performing musical activities; and our Personal Accident cover protects you if you are injured and unable to play.
- After more than 35 years in this industry, we know how much music means to you. Our quick and easy cover is designed to give you the peace of mind you need to play on, protected.
- Get a quote online in minutes
- We pay over 95% of claims received*
- Fast, specialist claims handled by music experts
- Accidental damage, loss and theft covered in the UK & Worldwide
- Hire costs covered, and you can choose your own reparier
- Public Liability and Personal Accident cover available
- Flexible policies, making changes is easy through your online account
- *95% claims payout rate based on claims between Nov 2024 and Nov 2025.
Specialised but simple, flexible cover.
Single or multi-instrument policies. If you play it, we'll cover it.
Designed by musicians for musicians.
Contact info
One Creechurch Place, EC3A 5AF, London, United Kingdom
- 0333 188 6582
- music@larkmusic.com
- larkmusic.com
Get a quick online quote
4.8
Excellent
125 reviews
Asks customers to review
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Quick resolution re claims
Quick resolution re claims. Once before a claim handler my claim was handled quite quickly and professionally. The lady that attended to me Lisa Lathwell was very responsive and clear on what was required.
19 August 2026
Unprompted review
Amazing service | Lauren J
Honestly, Lauren Jones was the absolute best. She clearly actually cares, she’s super quick & responsive, understanding and professional. Its pretty stressful for me to even think about going through an insurance claim, I tried everything to avoid it, and the way Lauren dealt with everything for me was appreciated more than she knows! Absolute superstar.
17 August 2026
Unprompted review
Reply from Lark Music
Thank you for your kind feedback. We're here to pay your claim in the event you need to, and are pleased to hear Lauren was able to make the claims process less stressful. She will be delighted to hear this.
Very impressed with claims service
Very impressed. Claim service was very simple and efficient. They liaised directly with the retailer too, so took all the effort and stress away. Thank you!
13 August 2026
Unprompted review
Reply from Lark Music
Thank you for your kind review. We're delighted to hear you found the claims process simple and efficient, and that we could help make things as stress-free as possible.
Extremely helpful in dealing with my…
Extremely helpful in dealing with my claim. Special thanks to Lauren Jones for being so understanding, helpful and efficient.
13 August 2026
Unprompted review
Reply from Lark Music
Thank you for your review. We're delighted Lauren was able to support you and make the claims process as smooth as possible. We'll be sure to pass on your feedback.
Easy and straightforward claim
Lauren who dealt with my claim was very efficient, polite and showed empathy for a claim relating to fainting incident which caused damage to the instrument
13 August 2026
Unprompted review
Reply from Lark Music
Thank you for your kind review. We're glad our claims team could assist you with the service and support you expected. We'll be sure to share your feedback with Lauren.
Policy renewal.
Apologies for the delay in responding to you.
After a slight problem logging in to my account, I was able to renew my cover - speaking with a member of your staff.
9 June 2026
Reply from Lark Music
Thank you so much for your feedback, we are happy you were able to renew with us and get online.
No experience as yet
Fortunately I have not had to make any claims yet, so I have no experience of how well you would serve me. I find your email communications easy to follow and act on
8 August 2026
Reply from Lark Music
Thank you for your kind words. Making insurance straightforward is important to us, so it's great to hear about your experience.
Very impressive service
Very impressed with the efficiency and speed with which my claim was dealt with. Also great to actually be able to talk to someone (Lauren) within minutes rather than wrestle with a chat bot. Excellent service overall.
7 August 2026
Unprompted review
Reply from Lark Music
Thank you for your review. It's wonderful to hear that our claims team provided the service and support you expected, and Lauren could help you quickly. We'll pass on your great feedback.
Reply from Lark Music
Thank you for your review, we're pleased to hear we met your expectations.
Very straight forward and heloful
7 August 2026
Reply from Lark Music
Thank you for taking the time to leave a review. We'll pass on your great feedback.
Friendly and respectful.
7 August 2026
Reply from Lark Music
Thank you for your kind feedback. We're pleased to hear we met your expectations.
Excellent customer service
Excellent service from a company that really understands the specific needs of Musical Instrument Insurance. Lauren gave a wonderful personalised service when I had to make a claim. Would recommend to anyone.
1 August 2026
Unprompted review
Reply from Lark Music
Thank you for your kind words. Supporting our customers when they need us most is incredibly important, and we're pleased we could help. Lauren will be delighted to hear this.
Reply from Lark Music
Thank you for your kind feedback. We're delighted to hear that we met your expectations.
finally found what I needed
I looked for coverage that suits performing artists and was happy to find Lark. The process was quick and easy and the staff helpfull.
1 July 2026
Reply from Lark Music
Thank you for choosing us!
Excellent experience from beginning to end!
Lisa and Lauren were absolutely brilliant at coordinating my cello repair which needed to be done in Spain. Communication was fast and excellent and the whole process from beginning to end was superb. As musicians it’s very upsetting when accidents happen to our precious instruments and the team were incredibly supportive and understanding throughout. Top class insurance! Nothing like other types of insurance e where the companies make it as hard as possible to get the situation resolved. Thanks so much.
6 August 2026
Unprompted review
Reply from Lark Music
This is exactly why Lark Music exists, glad we were able to get you sorted as quickly as possible. Thank you for the great feedback on our claims team - we agree they're top performers thanks to their years of experience
Helpful and efficient
Lisa was helpful and efficient in reviewing our claim.
I would recommend using Lark Music for specialist insurance of musical instruments.
4 August 2026
Unprompted review
Reply from Lark Music
Thank you for recommending us! We're here to pay your claim in the event you need to so glad Lisa looked after you so well.
They've looked after me and my piano…
They've looked after me and my piano successfully for many years. Thank you!
1 August 2026
Reply from Lark Music
You're very welcome - thank you for trusting us with something so important to you.
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