Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... See more
Company replied
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See what reviewers are saying
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... See more
Company replied
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... See more
Company replied
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... See more
Company replied
Company details
Written by the company
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
Contact info
34 Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service Ordered…
Fantastic customer service Ordered wrong size and contact was swift got correct size delivered without any returns.
Product excatly what I wanted at a great discount
15 November 2022
Unprompted review
Reply from Larizia
Hi,
Thank you for your review.
We're glad to hear you've enjoyed shopping with us and that we were able to correct the order in time for dispatch :)
-Rachel.
WILL ORDER AGAIN
Delivery was quick and the items arrived in perfect condition!
7 December 2022
Unprompted review
Reply from Larizia
Hi Tina,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Reply from Larizia
Hi Lucy,
Thank you for the review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Quick delivery
Quick delivery! Great packaging. I will deff order again 😊
14 November 2022
Unprompted review
Reply from Larizia
Hi Kathy,
Thank you for your review.
We're happy to hear you've enjoyed shopping with us and we look forward to seeing you online again soon :)
-Rachel.
Excellent service once again
Excellent service once again. Fast delivery and love my shoes. Thank you
14 November 2022
Unprompted review
Reply from Larizia
Hi Mariana,
Thank you for your review.
We're glad to hear you've enjoyed shopping with Larizia, and we hope you're enjoying your new A.McQueen trainers!
-Rachel.
Fast delivery and everything went…
Fast delivery and everything went smoothly.
24 November 2022
Unprompted review
Reply from Larizia
Hi,
Thank you for the review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
I am so disappointed
I am so disappointed. I received an item from them and after 20 days I decided to return. When I emailed customer service they kept telling me I was outside from the 28 day return window.
I was not! I ended up paying from my own pocket to return the item and they kept threating not to return my money if the item was used. Item was not used. I will never buy from them again.
2 December 2022
Unprompted review
Reply from Larizia
Hi Loubna,
We're sorry for the experience you've had shopping with us.
Upon reflection, our calculations were incorrect when dating your return, though we are unsure why the return portal wouldn't allow your return.
Our intention was not a threat regarding the item being used, we were simply reiterating our terms for the return, as your initial email indicated that the item had been used.
Once we recieve the bag, a refund will be processed for you.
-Rachel.
Really quick delivery and excellent…
Really quick delivery and excellent price
25 November 2022
Unprompted review
Reply from Larizia
Hi Kathryn,
Thank you for your review.
We're glad you've enjoyed shopping with us.
-Rachel.
Great price, quick delivery, Simple Process
21 November 2022
Unprompted review
Reply from Larizia
Hi Robyn,
Thank you for your review.
We're glad you've enjoyed shopping with us.
-Rachel.
Great item at a good price
Great item at a good price. The delivery was very quick.
18 November 2022
Unprompted review
Reply from Larizia
Hi Alphoncina,
Thank you for the review.
We're glad to hear you've enjoyed shopping with us.
-Rachel.
Fast and efficient
19 November 2022
Unprompted review
Reply from Larizia
Hi Rachael,
Thank you for the review.
We're glad you've enjoyed shopping with us.
-Rachel.
Slippers arrived very quickly and their…
Slippers arrived very quickly and their points system allowed me to get them at a much cheaper price! Would recommend.
25 November 2022
Unprompted review
Reply from Larizia
Hi Gary,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Excellent!
Amazing service from Larizia! I had had my eye on a particular Stella McCartney bag for while, and decided to search for it at a different retailer in case there was any Black Friday offers elsewhere. Sure enough Google brought it up on Larizia with a 35% BF discount. I had never heard of the company before so I checked it out to make sure it was legit and it definitely was. So I went ahead and placed my order at 11.36am on the Thursday, and two hours later it was dispatched! It was due for delivery the next day and sure enough it was delivered by DPD by midday on the Friday. Absolutely brilliant service! The bag is perfect and gorgeous. I'm so pleased I made this order and would definitely recommend Larizia to others. 5*****
24 November 2022
Reply from Larizia
Hi Lucy,
Thank you for your review.
We're glad you've enjoyed your shopping experience with Larizia, and that you love your new bag.
-Rachel.
Honest
I loved the item and the packaging even though I was afraid that I wouldn't like it but it was a good experience but I recommend to make it easier for duties to pay next time because it will be easier to just pay it all in ones.
24 November 2022
Unprompted review
Reply from Larizia
Hello,
Thank you for your review.
We're glad you've enjoyed your shopping experience with us, and your comments have been fed back to our shipment team.
-Rachel.
Be wary
I am not sure about the authenticity of this website, I've just received the delivery of a luxury handbag on sale for £1190 with no tags, it looks used and doesn't come with the manufacturer's branded box or packaging. The bag was placed in a dust bag and couriered in a lopsided dilapidated brown box, like something posted from a private seller on ebay.
I will be asking for a refund.
29 November 2022
Unprompted review
Reply from Larizia
Hi,
We're sorry to hear about your experience shopping with us.
All of our items are 100% authentic and can be verified by each brand's own after-sales support team, who will be able to confirm that we are an authorised retailer of each brand.
All items are sent in the packaging provided by the brand, though whether this includes branded packaging like boxes depends entirely on whether we are sent the items in their own boxes. If branded boxes are not provided by the brand, they are packed in our own protective materials before being packed into a delivery box.
Our delivery boxes are brand new when an item is packed into them, however, we cannot guarantee that they will arrive in this same condition from the couriers, especially for parcels that go overseas.
We apologise again for the experience you have had with us, and a full refund will be processed upon our receipt of the item back in our warehouse.
-Rachel.
Fast efficient service
Fast efficient service - boots were as advertised & the price reduction was amazing. Would shop again.
15 November 2022
Unprompted review
Reply from Larizia
Hi Catherine,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Efficient
Fast delivery, easy return, quick refund. Shoes too small but next size up was sold out unfortunately. Will use this website again.
4 November 2022
Unprompted review
Reply from Larizia
Hi Elisabeth,
Thank you for the review.
We're happy to hear you've enjoyed shopping with Larizia.
-Rachel.
Reply from Larizia
Hi Paola,
Thank you for your review.
We've glad you've enjoyed your shopping experience with us.
-Rachel.
Reply from Larizia
Hi Adam,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia.
-Rachel.
Excellent experience every time I shop…
Excellent experience every time I shop with Larizia. Highly recommend!!!
20 November 2022
Unprompted review
Reply from Larizia
Hi Kle,
Thank you for the review.
We're glad you've enjoyed shopping with us.
-Rachel.
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