Colissimo - La Poste Reviews 

53,829
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Colissimo - La Poste is always my preferred choice because, in my experience, they are very efficient and reliable. Parcels arrive on time and it is very easy to ‘suivi votre coli’. I am always kept i... See more

Rated 1 out of 5 stars

I ordered shoes from Birkenstock and unfortunately this terrible company did the delivery. Twice they said they tried to deliver but I wasn't home. That's a total lie because I was literally sitting n... See more

Rated 2 out of 5 stars

They tell lies! According to Colissimo the could not access my driveway - what rubbish. La Poste delivered 2 parcels only an hour before they attempted delivery! Access to our property could not be ea... See more

Rated 5 out of 5 stars

I live in Paris suburbs. Colissimo has been a reliable and trustworthy source for delivery. On time, professional delivery people, polite. I was prompted in advance as to a need to change date of deli... See more

Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. e-Commerce Service

Written by the company

Colissimo est l'expert de la livraison de colis aux particuliers en France et à l'international. Chaque jour, nous accompagnons des millions de clients grâce à des solutions de livraison fiables, innovantes et adaptées à tous les modes de vie. Notre ambition est de rendre la livraison toujours plus simple et pratique. Grâce à nos services digitaux, à nos outils de suivi en temps réel et à nos nombreuses options de réception, chacun peut gérer sa livraison en toute autonomie selon ses préférences : à domicile, en boîte aux lettres lorsque cela est possible, chez un commerçant partenaire, dans un locker ou en bureau de poste. Nous innovons en permanence pour offrir des solutions toujours plus rapides, flexibles et transparentes, afin de simplifier l'expérience de nos clients à chaque étape de leur livraison. Acteur majeur de la livraison de colis en France, Colissimo s'engage également en faveur d'une logistique plus responsable afin de proposer une expérience de livraison toujours plus fluide, pratique et durable.


Contact info

3.5

Average

TrustScore 3.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(53,829)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Colissimo

I love Colissimo, the postmen and postwomen are very correct and polite, they call before they arrive and they have helped me to bring the big packs on the second floor, highly recommended!
⭐️⭐️⭐️⭐️⭐️

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Complaint – Undelivered Parcels

Dear Sir/Madam,

I am writing to lodge a complaint regarding three parcels which have not been delivered to me.

The parcels were sent from France via La Poste, using the Colissimo service, with the sender being the company Cheerz. Using the international tracking numbers, I was able to confirm that the items were being processed at the distribution centre in Portugal. However, despite more than a month having passed, nothing has been delivered.

The first two orders were dispatched on 12 August, which means that over a month has now elapsed without delivery.

For your reference, the tracking numbers are as follows:

LD222269280FR

LD220930460FR

LD220930473FR

I kindly request that this matter be investigated and that you inform me of the expected delivery date of my parcels.

16 September 2025
Unprompted review
Rated 2 out of 5 stars

Sent me an email saying my Amazon…

Sent me an email saying my Amazon parcel would arrive on 8th Sept. Then sent me an email after their normal delivery time to say that the parcel could not be delivered due to unforeseen problems.
It is now 1540 9th Sept still no parcel and no email to say when it will be here.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied by the service…

I am very satisfied by the service provided in Colisimo. The staff who delivered our package is always polite, responsible and punctual. Our items are being well taken care of. This is the main reason why I always choose Colisimo. Thank you very much and so much appreciated.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

… I have nothing to say .it’s perfect…

… I have nothing to say .it’s perfect for those people’s Loving shopping online .. this Shein is absolutely worth it .. everything is looks expensive but you can afford the prices😊 so i giving 5 star for this shopping online apps⭐️⭐️⭐️⭐️⭐️

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

My parcel was delivered on schedule. The driver made sure I knew he'd arrived. The parcel was signed for. Living in rural France we rely on a good delivery service.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't Expect a Quick Service

It's been 2 weeks since I sent off a small parcel by Priority from France to Poland and it still hasn't arrived .. Poland - not the South Pole.

The online tracker is inaccurate & the chat bot thing doesn't work.

I was originally told that it would take less than a week... so after 10 days I went back in to ask where it was I was told to come back after 3 weeks.. ffs.

Yet another example of modern day crap... what was once a simple & quick thing to do is now a pain in the arse.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Parfait !

The item I bought late on the 29th of June was scheduled for delivery on either the 30th of June or the 1st of July, all of which seemed unlikely given that I live in a small village quite a distance from any major city.

I was very surprised and even more pleased when the package was delivered intact early on the 30th of June.

Certainly that exceeded my expectations.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Very slow and useless info on tracking

Shipment from France to Italy, it's one week that the package is in transit in France and it havn't yet entered italy. The tracking is useless and there is no way to know where the package is

13 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look