Lanterna Education Reviews 302

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and exceptional pedagogical skills. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from the signing-up process to finding a suitable tutor. Reviewers are particularly impressed with the personalized approach, quick response times, and the smooth user experience, highlighting the dedication of the customer support team. Though some people mentioned that the service is quite expensive, they still found it highly recommendable due to the quality of tutoring. A few other people also felt that the coursework support policy was disappointing, despite having a positive overall impression of the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be highly educational, professional, and deeply encouraging, with many... See more

Service

Customers had positive experiences with service, often highlighting the great service in finding suitable... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our two sons started working with Abdul Mouiz for their Math HL class. They started in their junior year and increased the intensity throughout senior year and into IB preparation. What impressed me t... See more

Rated 5 out of 5 stars

My experience so far has been great. My Chemistry tutor Aarush Kumar has really helped me improve in Chemistry and is really helpful. He has helped me understand difficult topics, and he designs t... See more

Company replied

Rated 5 out of 5 stars

Javeria has helped me majorly in navigating my way through the IB Diploma. She provided assistance and tips on writing my TOK Essay, which helped me achieve a very good result. Moreover, she significa... See more

Company replied

Rated 5 out of 5 stars

Fantastic online English course! We booked it to prepare our son for a school year abroad in England, with extra focus on science tutoring. In no time, he caught up on material and learned even more,... See more

Company replied


Company details

  1. Educational Institution

Written by the company

Lanterna was established in Stockholm in 2004. Over the years we have helped thousands off IB students across the globe achieve their academic goals, gain entry to top universities, and establish learning habits which have set them up for a bright future. We do this in two ways: by offering tutoring from our extensive network of tutors and by supporting schools with online teachers of the IB curriculum. Tutoring is either individual or on a targeted revision course and is always delivered by carefully selected tutors who have graduated from the IB with top marks. We take care to match students with a tutor who will help unlock their academic potential, and provide inspiration, tips and guidance based on their recent experience of the IB curriculum.


Contact info

4.8

Excellent

TrustScore 5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received a refund - May21 IB Student

I’m an IB senior May21, and my experience was not the best with Laterna. I initially chose a TOK tutor to help me with my TOK presentation that I was super stressed about. She did not help me like I wanted and I wasn’t very satisfied. I asked her to help me a bit more, because I had trouble, but she didnt. I contacted Laterna and explained them the situation and asked for a refund but they refused. While on Laterna it says “satisfaction Guaranteed” it isn’t fully true. I respect Laterna a lot, and all the work they put in. But my experience was not the best. I just never received the money back which was almost worth 300€ for hours that I could have spent on a better tutor.

19 April 2021
Unprompted review
Lanterna Education logo

Reply from Lanterna Education

Hi Nicky,

I am very sorry to hear that you are unsatisfied with our support and service. I am also very surprised to hear that your tutor should have declined to help you unless you had not run out of hours? I am certain that she would have continued the tutoring and assured you that you would have received the support you were looking for if you had booked more hours. I understand that the IB is stressful and that you want to get support ASAP for your upcoming assignments and tests. This is why we work very hard on liking all students with their tutors within a few hours after they have signed up for their support - to make sure that they can get support ASAP and achieve the highest possible grades when working against a tight deadline. However, you would always have to book hours with your tutor before you request additional support. I hope this makes sense and I am sorry if this has been unclear or if your tutor failed to inform you about this.  Regarding our satisfaction guarantee, it is correct that you can't receive a refund after completing all the hours you have booked. Again, I am terribly sorry to hear that you are upset and unsatisfied and I wish that you could have contacted us sooner about this and I would have made sure that you got assigned to another tutor who could provide you with the support you were looking for. I wish you the best of luck in the future and hope that you will graduate from the IB successfully. 

Best wishes,
Nanna
Head of Business Development

Rated 5 out of 5 stars

Excellent

The tutors have been competent and helpful during the 6 months that my son has been using Lanterna packages.
Lanterna has definitly played an important role in his achieving his target.

19 April 2021
Rated 5 out of 5 stars

Amazing tutors, great service

Very easy to buy online. They got back to me within the hour, and I had a tutor for my child booked by the end of the day. The tutors have been amazing. Young, very positive and great people!

14 April 2021
Rated 5 out of 5 stars

We are so impressed with Lanterna

We are so impressed with Lanterna. Organised IB and iGCSE tutors within a matter of hours for two of my sons. The tutors have been professional, friendly, knowledgable and incredibly useful. The boys have enthusiastically engaged with the lessons. I would recommend them to anyone looking for a boost in a subject.

5 April 2021
Rated 5 out of 5 stars

Great Experience :)

My physics tutor (Atulit) was extremely helpful and friendly. He made our sessions fun, making our lessons easy to comprehend. I learned a lot and would definitely recommend Lanterna to those who need additional support in their academic subjects.

3 April 2021
Unprompted review
Rated 5 out of 5 stars

Imogen Duke: History Tutor

I had help from Imogen Duke for HL History. She is very intelligent, patient, friendly, and helpful. She was there to guide and support me throughout all my classwork and she was very generous with her time. I appreciate all her help. I have worked with her a few times in the past before and I am very glad that I could have her guidance in History again. I recommend that everyone gets Imogen Duke as their History tutor!

3 April 2021
Rated 4 out of 5 stars

Great group of tutors

Great group of tutors, excellent support and very professional organisations . I suggest Lanterna especially for students attending international school and needs guide for IB exams and IA

17 March 2021
Unprompted review
Rated 4 out of 5 stars

Math tutor

My tutor really helped me by going over problems my math teacher had not taught us. My tutor knew what she was doing and was a great teacher.

11 March 2021
Rated 5 out of 5 stars

Excellent tutor - prompt service

Very prompt allocation of tutor. The tutor was very good and was well equipped to guide for the exact task sought which was to prepare for an IB IA submission. Thank you Lanterna.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

Happy Days

My son is very happy with his tutor so far. He may even extend his lessons as he is getting a lot out of them.

3 March 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look