lansinoh.co.uk Reviews 

Disappointing and Expensive Mistake

I purchased a double wearable pump, and unfortunately, it’s been an expensive mistake. After just a month of use, both pumps consistently leak despite my best efforts. I had read reviews mentioning leaks but assumed it was user error—so I was meticulous: I followed the instructions, exactly and ensured everything was completely dry, and sealed the cups carefully. Still, the product leaked, wasting precious milk and leaving me with soaked bras.

Initially, it worked fairly well—I could wear it in my bra, move around, and it collected milk quickly and I was happy. But after about a week, the problems began. It started leaking badly. I resorted to placing cloths under my bra, sitting perfectly still, even holding the pumps in place with my hands, and it still leaked. I was constantly changing bras and wasting time trying to collect enough milk to fill a bottle.

Worse, this failure made it harder to get the help I needed with feeding—it completely defeated the purpose of buying a wearable pump.

To make matters worse, customer service has been non-existent. Phone calls go straight to voicemail with no reply, the online contact form doesn’t work, and I’ve received no response to emails.

While the pump looks sleek and lightweight, its obvious all the design went into appearance and not function. it’s simply not fit for purpose.

Dreadful service. Steer clear!

I ordered £119 worth of Lansinoh products that were delivered to the wrong address by Evri. Evri have been reasonably helpful but have said that I need to contact Lansinoh to resolve the issue. Lansinoh have not replied to multiple emails and the phone number provided takes you to a message service which they haven’t replied to either. I’m 36 weeks pregnant and short £119 which is an absolute joke. Avoid buying from Lansinoh as it seems from other reviews as well that the customer service is absolutely woeful.

The order was sent quickly and no issues with the seller.
My only issue is the delivery company. Evri were used and they are the worst. I have previously had parcels lost by Evri. When I saw the email with tracking info from Evri, I felt some dread.
On this occasion, they delivered the parcel yesterday but they did not knock the door or try to deliver it through the letter box - they put it in my outside 'shed'. I only knew it was there when I checked the tracking today.

Terrible customer service
I have a wearable pump that is faulty. I have tried to contact by phone, instragram and online but no one has helped. Only receive automated responses. It has been used less than 1 month. Very let down from customer service.

So slow for delivery

Placed an order. Received confirmation. I was told it had been dispatched. Then i was provided with a tracking number that is not recognised by Evri. AVOID.

Ordered the postpartum kit. DPD stated tried to deliver but didn’t. When I try to contact lansinoh the number won’t work, you have to leave a message and when I use the email function, no one responds. The customer service is the worst I have encountered. Would not recommend this brand based on this alone

Ordered my breast pump on the 18th August and still have not received it.
Have been told by the customer service team via email that the parcel has been dispatched and should have been delivered yesterday. I have asked for a tracking number but it is not even recognised by the courier.

Ordered pump valves which I’ve never received. Money has been taken and no response received from customer service. I like the pump but the service has been awful.

My 6 month old refused every bottle (Mam, TT, Nanobaby); having used the online midwife chat service we ordered the fast flow teats & a bottle & he basically took to it straight away from my husband & after a week or so from me too. Fantastic bottles etc, can’t recommend more highly.

The order for free creams came very quickly. Ready for when my baby and toddler group to start in September. Thank you

prompt delivery. thank you

Ordered online on 3rd July spending over £100. Money taken from my account and confirmation e-mail received. Waited 5 working days, no e-mail regarding delivery. Contacted Lansinoh using the online form on Thursday 11th July. Was told:
Good Morning,
I have chased this and requested immediate delivery for you. You should receive your order by Monday, should you not receive it, please get back in touch so I can chase this further.
Thank you for your patience!
Kind Regards
Corinna

Still no delivery or even an e-mail to confirm items have been dispatched.

I’m not happy with the customer service or the problem I have faced. I ordered a double breast pump for my 36 week pregnant partner and the item arrived with the shipping package being ok but the problem was inside. I opened it up for the box being ripped and the stuff inside being open and some parts missing. My partner spoke to a women called carina and her customer service was poor. She accused my partner then said the items delivered and that evri said the parcel was in good condition, yes the out side part was but when I opened the box that’s when it was clear. I asked for a replacement ages ago and this women has decided to give a refund instead to spite us as we wanted a replacement and now the item isn’t on sale anymore and she has done that deliberately. She should of asked what we wanted to do first but no she didn’t, she won’t give us her last name so we can report this higher, she has completely stressed my partner out and if anything happens to my baby or my partner il be sueing lansinoh, I have enough Info to take this higher and all this will be put all over social media. So any supervisor or manager needs to get the replacement sent out to my partner and personally apologise please as she is crying and worrying on what to do now as she has no pump for her nearly born baby. Shambles, despicable and down right rude and wrong

I love their products. Their nipple cream is so great! The storage bags are definitely the best in the market to storage milk to be frozen. It was my first time using the cold/hot pads. Definitely the win brand

Initially there was a problem with my Amazon delivery, missing part of the Lansinoh pump set. After finding way to speak to costumer service, they resolved the issue immediately and in two days I had the missing part!

Received a professional sample pack. Amazing product that is a god send for nursing mums. The niplette has helped a friend who was struggling. Super service and fab products.

I did not receive the parcel,

I got an email from Evri saying that delivery was not posibile as no one was at home sending me a black picture,

I have one week since I am at home every day and also got CCTV in place in case they were going to try to deliver I would have know. The name of the driver that apparently tried to deliver is Peter.

I don’t find any email adress or link where I can speak with someone from Evri.

I paid for the product on 31st and did not receive anything so far.

We have used these bottles since our little one was born. Just purchasing our second lot which have worked so well and have fully complimented our breastfeeding journey.