Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Engineer arrived on time and promptly identified the issue with our blocked toilet. Using his camera equipment he was able to see the problem and very quickly remove the blockage. The engineer was car... See more
Company replied
My emergency home insurance secured a plumber from Lanes to Drains to unblock my downstairs toilet. Rob the allocated plumber from Lanes to Drains was assigned to fix my issue. Rob was extremely pr... See more
Lanes were the approved supplier for my insurance company. Called regarding a blocked pipe on Friday morning and, Lanes contacted me soon after, with a call out the same day. Unfortunately, Jordan tri... See more
Company replied
Company details
Written by the company
Lanes Group Ltd is a leading UK provider of drainage, sewer, and maintenance services. Established in 1992, we have built a reputation for excellence, reliability, and innovation, serving a diverse range of clients across the public and private sectors. From homeowners to large corporations and public utilities, we offer tailored solutions that meet the specific needs of our customers. Our comprehensive range of services includes emergency drain unblocking, CCTV drain surveys, sewer rehabilitation, and large-scale infrastructure projects. We utilise cutting-edge technology and state-of-the-art equipment to ensure that our work is efficient, effective, and environmentally friendly. This includes the latest no-dig techniques, which minimise disruption and reduce costs for our clients. At Lanes Group, safety is at the heart of everything we do. Our highly skilled and experienced teams are trained to the highest industry standards, and we are committed to delivering exceptional customer service with every job we undertake. We operate 24/7, 365 days a year, providing peace of mind that we are always on hand when you need us. With over 2,000 employees and a network of depots across the UK, Lanes Group is perfectly positioned to respond quickly to any drainage or maintenance challenge. We are proud of our heritage and continue to lead the way in our industry, constantly striving to exceed expectations and deliver outstanding results for our clients. Discover why Lanes Group is the trusted choice for drainage and maintenance services by visiting www.lanesgroup.com.
Contact info
Building 1, 300 Lansdowne Road, M30 9PJ, Manchester, United Kingdom
- 0800 526 488
- marketingdepartment@lanesgroup.co.uk
- lanesfordrains.co.uk
3.7
Average
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service from both the office and the lads who came out . Kept updated and all issues explained clearly. Thoroughly recommend Lanes for Drains
2 January 2026
Unprompted review
Reply from Lanes Group
Hi Neil,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
If I could leave no ratings I would,sat…
If I could leave no ratings I would,sat here for 3rd time appointment re arranged,3 days unpaid from work waiting for a bunch of Muppets clearly no customer service skills to ring or send a message to say not coming to locate a burried manhole I knew nothing about that is blocked with tree roots and needs bricking to level of ground,my wife is disabled with a chronic illness and this stress is making her very poorly, waterboard keep chasing but no one cares,us little people clearly don't matter
15 December 2025
Unprompted review
Reply from Lanes Group
Hi Emma,
We are so sorry to hear that your experience with Lanes Group wasn’t as expected, and your feedback is valued.
We’d love the opportunity to discuss this with you.
Please send your contact details to customerresolutions@lanesgroup.co.uk and one of our team will be in touch.
Thank you,
Lanes Group
Omg two amazing guys called Chris and…
Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very professional and so so helpful thanks for clearing my drains it didn’t take them long at all obviously knew their job inside and out. Thanks guys one happy customer
10 December 2025
Unprompted review
Reply from Lanes Group
Hi Sally,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
Taylor Wimpey company of choice
Our goto company in East and West Scotland for CCTVs and sewer remedials. Great service from the operatives and George Reynolds/Brian Kerr very helpful and friendly
28 November 2025
Unprompted review
Reply from Lanes Group
Hi Patrick,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
Great Service for Toilet Unblocking
Engineer arrived on time and promptly identified the issue with our blocked toilet. Using his camera equipment he was able to see the problem and very quickly remove the blockage. The engineer was careful, polite and cleared after him. All done and workingperfectly in half an hour. Great Service.
20 November 2025
Unprompted review
Reply from Lanes Group
Hi Mr Smith,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Just had a blockage cleared by John……
Just had a blockage cleared by John… professional, polite, really cared about not making too much mess. Drain was cleared and couldn’t be happier.
4 November 2025
Unprompted review
Reply from Lanes Group
Hi Gordon,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Jamie Lashbrook at the Plymouth depot…
Jamie Lashbrook at the Plymouth depot was an absolute star getting a CCTV drains survey booked in and reported in just over a week. Selling properties is stressful and when buyers are being picky this report provided the reassurance that was needed that there were no major issues.
23 October 2025
Unprompted review
Reply from Lanes Group
Hi,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
How does anybody get hold of this…
How does anybody get hold of this company? They don't respond to emails, their phone sends you round in circles. It's infuriating.
24 October 2025
Unprompted review
Reply from Lanes Group
Hi Sarah,
We are so sorry to hear that your experience with Lanes Group wasn’t as expected, and your feedback is valued.
We’d love the opportunity to discuss this with you.
Please send your contact details to customerresolutions@lanesgroup.co.uk and one of our team will be in touch.
Thank you,
Lanes Group
Needed a drain clearance on Bank…
Needed a drain clearance on Bank Holiday Sunday - great service arrived within an hour and all sorted - highly recommend and would certainly use again
Thank you
Phoenix Accommodation
24 August 2025
Unprompted review
Reply from Lanes Group
Hi Pauline,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Frank is a star
Frank, from the Bristol depot, was fantastic: prompt, courteous, careful, and made sure the job was done efficiently and completely. No corners cut; just brilliant.
17 August 2025
Unprompted review
Reply from Lanes Group
Hi Hugh,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Excellent work, can't be faulted, very pleased
Dave and his colleague arrived from Manchester and went straight to work on a task at my mother's home in North Yorkshire. Explained what they needed to do to replace very old drainage pipes and worked solidly despite the 28 degree heat. A really neat and efficient job. Polite and tidied up afterwards. I would highly recommend. Thank you!
14 August 2025
Unprompted review
Reply from Lanes Group
Hi,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Frank is a credit
Frank attended us today and went above and beyond to help us!!! Last guys just plunged and left but he made sure the problem was solved. He is a credit to your company and if we have ant issues again we want him to return. Impeccable work ethic and knowledge is amazing
12 August 2025
Unprompted review
Reply from Lanes Group
Hi Maura,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Great service
Great service. Came promptly and sorted quickly. Friendly service from Frank. Much appreciated
9 August 2025
Unprompted review
Reply from Lanes Group
Hi Robert,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Outstanding. Steven, van pack, Manchester depot.
On Saturday 2/8/2025 we had a very unpleasant drain issue. Steven arrived at our home, and he assessed the situation. Steven was very polite, reassuring, supportive, and helpful. Steven worked endlessly and never gave up to finding a solution to resolve, what proved to be a more challenging situation than first appeared. Supporting and resolving our neighbours issues too. Steven's work in resolving our issues was examplary, not only with his professional knowledge and 100% commitment but also his people skills. Steven is an absolute credit to himself and your company.
Steven, thank you so much for everything you did for us.
2 August 2025
Unprompted review
Reply from Lanes Group
Hi Stevan,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
I would like to leave some brilliant…
I would like to leave some brilliant feedback for Steven he came out on Saturday to sort my neighbours drains through the man hole and my was effected too he was from Manchester depot Van pack. He was so helpful and stayed until the fault was resolved so patience and policy and did everything he could to get the fault fixed. He was excellent…. Can’t thank him enough
2 August 2025
Unprompted review
Reply from Lanes Group
Hi Stef,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Steven and Joe - great team, great job
Steven and Joe were great today. Polite, friendly and hard working. Having managed to get the drain partially flowing again, they didn’t give up and tried different ways to eventually clear the roots that were blocking the drain. A great job well done through their perseverance and ingenuity in sorting out the problem. A credit to your company!
30 July 2025
Unprompted review
Reply from Lanes Group
Hi Neil,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Glasgow depot are great
I can't speak highly enough of the Glasgow depot. Especially JP and Alan. Since they came on to EDC framework they have made a big difference. They go above and beyond in all works required. Recognition required also to the operator Daniel who carries out most work for myself on their behalf. Reports and works are first class. I would reccomend anyone in need of any kind of drainage works to. Glasgow Lanes Group
14 July 2025
Unprompted review
Reply from Lanes Group
Hi David,
Thank you so much for taking the time to leave an excellent review.
Feedback is very important to us, and we will share your comments with our team.
We appreciate your business, and if we can be of service in the future, please let us know at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Preston depot were superb
Preston depot were superb to deal with. Initial contact was with Vicky and she was great; polite, chatty yet professional. Peter came out at the agreed time to do the survey. He explained the process and the findings clearly. I received a quote very promptly from the office and the repair was scheduled in. There was a hiccup on the scheduled day due to someone off sick. Resceduled for the following day and Peter came out to do the job. Again very professional and informative. All round great service. Well done.
10 July 2025
Unprompted review
Reply from Lanes Group
Hi Roger,
Thank you so much for taking the time to leave an excellent review.
Feedback is very important to us, and we will share your comments with our team.
We appreciate your business, and if we can be of service in the future, please let us know at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
The guy who came to us
The guy who came to us, I think his name is Callum, was amazing. His work ethic & work rate is 2nd to none. Nothing phased him, even though he was with us at 10pm on a Saturday night. He left us with the work being completed & left the area in a perfect clean & tidy state.
19 July 2025
Unprompted review
Reply from Lanes Group
Hi Neale,
Thank you so much for taking the time to leave an excellent review.
Feedback is very important to us, and we will share your comments with our team.
We appreciate your business, and if we can be of service in the future, please let us know at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Prompt and efficient service .
Prompt and efficient service by the engineer Aaron. Also Geoff in the local depot was very helpful .
14 July 2025
Unprompted review
Reply from Lanes Group
Hi Patricia,
Thank you so much for taking the time to leave an excellent review.
Feedback is very important to us, and we will share your comments with our team.
We appreciate your business, and if we can be of service in the future, please let us know at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
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